Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,758 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very good service. Simple to use. Very fast postage.”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“The ordering process was easily done and quickly submitted. Then shipment and arrival of carpet was outstanding and within a week.”

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Posted 2 years ago

Hi William, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Nice rug and delivered very quickly”

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Posted 2 years ago

Hi Catherine, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“excellent service, received my rug two days early which was a nice surprise and was very pleased with it”

Helpful Report

Posted 2 years ago

Hi Ann, Thank you for taking the time to review our service! We're delighted to see you're pleased with your order. We work hard to ensure we offer the best quality products at the best prices! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very happy with the product. Very fast delivery. Customer service is excellant.”

Helpful Report

Posted 2 years ago

Hi Charles, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Great customer service fast to respond to enquiries”

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Posted 2 years ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Excellent service. I emailed Runrug twice for information and advice. Both times I had a prompt and very helpful replies. Our runner arrived and it has exceeded my expectations. Very pleased with it and it looks very smart”

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Posted 2 years ago

Hi Jill, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Lovely colour, looks to be hard wearing. But unfortunately it shows every mark. We ith children not ideal for my stairways”

Helpful Report

Posted 2 years ago

Hi Kath, Thank you for your review. We're sorry to hear that you are unhappy with the sample you've ordered. The beauty of this range lies in the fact that it is manufactured from 'Polypropylene'. This makes them very easy to clean. They are infact bleach resistant! We also offer this design in other colours, which may be of interest to you? Please don't hesitate to contact us directly, if you would like to discuss this further. Thanks again! Runrug.

Posted 2 years ago

“They seem really nice. They look great and arrived quickly.”

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Posted 2 years ago

Hi Connie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent service very quick to respond.”

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Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Great product and equally great personal communication”

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Posted 2 years ago

Hi Michael, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“This rug is a hard wearing rug for under my canopy outside. It looks neat and tidy and the size I ordered is just perfect. The reason I chose this rug was that I could cut it out around my timber posts. It has a rubber back so prevents movement and the rug has a lovely pattern on it too.”

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Posted 2 years ago

Hi Adele, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Very happy with the rug. Color is perfect.”

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Posted 2 years ago

Hi Dennis, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Best runner i have ever purchased. The edges don't curl”

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Posted 2 years ago

Hi John, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“I was delighted to find this lovely rug at a good discount within my budget at my desire size. Absolutely love it. Highly recommended.”

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Posted 2 years ago

Hi Linda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Great choice. Found exactly what we wanted.”

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Posted 2 years ago

Hi Les, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Delivered ahead of time, well packaged.”

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Posted 2 years ago

Hi Anne, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Good quality As photos Speedy delivery”

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Posted 2 years ago

“Delighted with quality of rug Customer service absolutely fantastic Will definitely be using this company again”

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Posted 2 years ago

Hi Linda, Thank you for taking the time to review our company. We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Exactly as ordered, quick delivery and at a very competitive price. Will be using again.”

Runrug 5 star review on 9th February 2023

Helpful Report

Posted 2 years ago

Hi Drew, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,758 reviews