Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,610 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Top quality carpet very good price, excellent service thank you”

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Posted 2 years ago

Thank you so much, Simon, for your wonderful 5-star rating of Runrug! We pride ourselves in providing top-quality carpet at very good prices. Thanks again!

Posted 2 years ago

“We have not received our order or an update”

Helpful Report

Posted 2 years ago

Hi Lynn, We are disheartened to hear you have not yet received your order. I hope this is now with you, however, if you still need assistance with this matter... Please contact our 'Customer Service Team' (help@runrug.com)

Posted 2 years ago

“Very good product, fast delivery. THANKS.”

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Posted 2 years ago

“Excellent dealings not so with evira courier”

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Posted 2 years ago

Thank you, Emma, for taking the time to rate Runrug with five stars! It's heartening to hear that you have had an excellent experience dealing with us. We appreciate your loyalty and are glad you enjoyed our services. Thank you again!

Posted 2 years ago

“We bought a hall runner with anti slip - excellent product, which looks and feels good. Very pleased. Only negative was delivery - paid for next day ( which was Tuesday for a Sunday order) but Evri claimed not to have received the package til close of business Tuesday. I’m not sure who was at fault, but Rurug were quick to refund the delivery charge so I’m giving them the benefit of the doubt!”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of Rurug Rob! We are so glad that you are pleased with the products and that we were able to refund the delivery charge quickly. We will investigate why the package was not delivered on the expected timeline to ensure that we can improve the experience going forward. Thank you for your order and for your support of Rurug!

Posted 2 years ago

“Ordered over 2 weeks ago still with the most useless unreliable delivery company in the world, still not delivered !!!! Complete useless muppets, why on earth do you use evri???”

Helpful Report

Posted 2 years ago

Hi Allan, We are truly disheartened to have heard this. If you haven't already, please contact us directly at help@runrug.com. Kind regards, Runrug

Posted 2 years ago

“Good quality hall rug Size fits exactly as description stated”

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Posted 2 years ago

Thanks for the 5-star rating of Runrug, James! We are pleased to know that you enjoyed your purchase, especially with the good quality rug and the size easily fitting as you described. Thank you for choosing us!

Posted 2 years ago

“Nice quality, ( if a little pricey) pretty good delivery.”

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Posted 2 years ago

Thank you so much for your incredibly kind 5-star rating, Gregory! We appreciate your positive feedback on the quality and delivery of Runrug. We strive to provide excellent products and service and are glad to hear that you had just that!

Posted 2 years ago

“The runners for our hallway was just perfect Thanks”

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Posted 2 years ago

Thank you, Graeme, we are glad that our runners are perfect for your hallway! We really appreciate you taking the time to leave us such a great 5-star rating.

Posted 2 years ago

“I have not received my rugs yet.”

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Posted 2 years ago

Hi Duane, We are very disappointed to hear you haven't yet received your order. If you haven't already, please contact us directly at help@runrug.com and we will look into this for you.

Posted 2 years ago

“Very pleased with the rug good service from the company”

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Posted 2 years ago

“When I finally get it I will let you know!”

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Posted 2 years ago

Hi Brooke, It's upsetting to hear you haven't received your order yet. If you haven't already, please contact our Customer Service Team at help@runrug.com and we will assist you further :)

Posted 2 years ago

“very happy with runrug hall runner”

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Posted 2 years ago

Thank you, Lex, for your 5-star rating of Runrug! We're very happy to hear that you're satisfied with the quality of our hall runner. We value your feedback and will strive to continue providing the best quality products.

Posted 2 years ago

“Good quality, speedy delivery. Appears robust and long lasting.”

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Posted 2 years ago

Thank you so much, Paul, for your wonderful 5-star rating of Runrug! We are glad that you appreciate the quality, speedy delivery, and durability of our products. P.S. - It looks great!

Posted 2 years ago

“I ordered the Persian Black Stair Runner and it arrived perfectly packaged within a few days. It's perfect and very good quality.”

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Posted 2 years ago

Thank you, Susan, for the wonderful 5-star rating of Runrug! I'm so glad you loved the Persian Black Stair Runner. We really strive to make sure our products arrive to our customers quickly and safely. Thanks again!

Posted 2 years ago

“A wonderful company to deal with, customer service and support first class. Bought a rug which didn’t look right in my hallway, despite the issues they were having with delivery, they kept me informed almost daily, collected the rug to return it and replaced with alternative which I love.”

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Posted 2 years ago

Thank you so much, Denise, for your kind words and being a loyal customer! We really appreciate your 5-star rating and your feedback. We are so pleased to have been able to provide you with a wonderful customer service experience and that you are in love with the new rug you received from us. We strive to always put our customers first and it's very rewarding to know that you had a great experience with us. Thank you again for your review!

Posted 2 years ago

“Great looking rug, great quality and delivered ahead of time.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We're ecstatic to hear that you love the 'great-looking' rug and that it was delivered ahead of time. We really appreciate your feedback and are so glad that you had a positive experience with Runrug.

Posted 2 years ago

“Very pleased with my hallway carpets looks lovely”

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Posted 2 years ago

Thank you so much, Veronica, for your kind 5-star rating of Runrug! We are very pleased to hear that you are very happy with your hallway carpets. We appreciate your support.

Posted 2 years ago

“So thrilled with our new runner it arrived quickly and is great quality”

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Posted 2 years ago

“I wanted a blue Persian runner for my hallway with an underlay so that the runner would stay in position. The quality of the runner is superb and exactly has the image portrayed it to be. The colour has brightened up my Hallway immensely and created the exact look that I was after. The underlay is superb too, clinging to both the laminated floor and runner equally.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,610 reviews