Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,611 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,611 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The carpet runners are exactly what we expected. The colors are vivid and beautiful and the texture is nice and tight. We have not installed the stair runner yet but will send a picture later next week.”

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Posted 3 years ago

Thank you so much, Michael, for your 5-star rating of Runrug! We're delighted to hear that the carpet runners are exactly what you expected - with the colors and tight texture. We can't wait to see the runner installed on the stairs - we'll be eagerly awaiting the picture you send next week!

Posted 3 years ago

“The sample rug is the exact color needed. However, the sample piece is extremely thin. There is hardly any pile or nap. I contacted customer service on 2 occasions with questions but didn’t receive a response.”

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Posted 3 years ago

“Arrived quickly and very happy with the runner. Does need a gripper on wooden floor which keeps it in place and avoids slipping. All good -thank you”

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Posted 3 years ago

Thank you so much, Sharon, for your 5-star rating of Runrug! We are so glad that your runner arrived quickly and that you are happy with it. We agree that a gripper can help keep it in place on a wooden floor and avoid slipping, but we are still pleased that all is good. Thank you again for your wonderful review!

Posted 3 years ago

“Love the hall runner. I ordered the beige but it's more golden. Still works out because the floor has a smidgeon of gold tone. Fast delivery and product is high quality for the price!”

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Posted 3 years ago

Thank you so much for your 4-star rating of Runrug, Mai! We're glad you like the hall runner! We're sorry that the beige ended up being a bit more golden than expected, but it's great that the floor has at least a smidgeon of gold-tone that works with it. We appreciate you taking the time to share your thoughts and your quick delivery of the product, and we're glad that you found it to be of high quality!

Posted 3 years ago

“Delivered exactly when they said, product was well protected. Very impressed”

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Posted 3 years ago

Thank you so much, Diane, for your 5-star rating of Runrug! We are thrilled to hear that you were impressed with our service and that your product was well-protected when it arrived. We truly appreciate your loyalty and support! PS - It looks GREAT!

Posted 3 years ago

“Purchase was easy and items shipped out quickly”

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Posted 3 years ago

Thank you, Terence, so much for your 5-star rating of Runrug! We're glad to hear that the purchase process was easy and items shipped out quickly. We appreciate your feedback!

Posted 3 years ago

“I made a mistake on my order and I was able to contact Runrug and speak to a real person and they corrected my error with a smile!”

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Posted 3 years ago

Thank you so much for your 5-star rating of Runrug! We are ecstatic to hear that our customer service team was able to help you correct your mistake. It is our mission to provide our customers with the highest quality service and we could not be more thrilled that you experienced just that! We greatly appreciate your feedback and we look forward to your continued support.

Posted 3 years ago

“Very quick delivery and good quality”

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Posted 3 years ago

Thank you Lynda for your 5-star rating of Runrug! We are glad that you were happy with our very quick delivery and good quality products.

Posted 3 years ago

“Lovely looking rug however used rug tape to stop it from slipping and then tried to move it around a bit to find that the fibres have been pulled out of the rug in 2 places. Not happy as only just laid it down”

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Posted 3 years ago

Hi, We are very sorry to hear this! Please contact us directly (help@runrug.com) and we will look into this for you.

Posted 3 years ago

“Delivered on time and cut to right measurements”

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Posted 3 years ago

Thank you so much for your 5-star rating, Mark! We are delighted to hear that you were satisfied with the product you purchased from us and that it was delivered on time and cut to the right measurements. It is great to know that our customers are happy with our services!

Posted 3 years ago

“Very good, everything as expected. Good service.”

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Posted 3 years ago

Thank you so much for your 5-star rating of Runrug, Andrew! We really appreciate your positive feedback. It's great to hear that your experience was very good and that everything worked as expected. We strive to always provide the highest level of service, and your review confirms that we're doing just that. Thank you for your support!

Posted 3 years ago

“Excellent service, fast delivery, lovely rug, very happy customer!”

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Posted 3 years ago

Thank you for your 5-star rating of Runrug, Catharine! We are delighted to hear that you experienced excellent service and fast delivery. Kind regards, Josh

Posted 3 years ago

“Love the product and the service is awesome”

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Posted 3 years ago

Thank you so much, Rick, for the kind 5-star rating and the kind words about Runrug. We're so glad you love our product and appreciate our customer service! It truly means a lot to us. We are thankful for your loyalty and kind support.

Posted 3 years ago

“Nice quality. Nice colour.”

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Posted 3 years ago

Thank you, Linda, for your 5-star rating of Runrug! We are delighted to hear that you found the rug's quality and colour to be nice. We appreciate your feedback!

Posted 3 years ago

“Paid for next day delivery did not happen”

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Posted 3 years ago

Hi Charles, Very sorry to hear about this! If you haven't already, please contact us directly (help@runrug.com) and we will look to sort this for you.

Posted 3 years ago

“Exactly what I ordered brilliant”

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Posted 3 years ago

Thank you so much Paul for your 5-star rating of Runrug! I'm delighted to hear that you received exactly what you ordered and that you were pleased with the results. We always aim to have happy customers here at Runrug, and it's fantastic to know that this was achieved. Thank you!

Posted 3 years ago

“In short, we love our new carpet runner. Very nice quality and perfect for our needs. It arrived in record time, and we can't say enough about the customer service. A+ rating all around!”

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Posted 3 years ago

Thank you so much for your 5-star rating of Runrug-- we really appreciate it! We are over the moon to hear that you had a great all-round experience with us. Thank you again!

Posted 3 years ago

“Not one to write a review but honestly can't fault these .ordered wrong size first time but decided to keep anywY then ordered another next day delivery fits perfectly”

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Posted 3 years ago

Thank you so much for your 5-star rating, Andrew! We really appreciate it, and we're glad to hear that you had a good experience. We are delighted to have such a loyal customer like you, and we look forward to serving you again in the future!

Posted 3 years ago

“Good product,reasonable price. Just the job.”

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Posted 3 years ago

Thank you for your 4-star rating of Runrug! We are so glad to hear that you found our product to be good at a reasonable price. We value your opinion and feedback and thank you for taking the time to share it with us.

Posted 3 years ago

“Great quality. Happy with purchase.”

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Posted 3 years ago

Thank you so much for your 5-star rating, Allison! It's wonderful to hear that you love the great quality of our product and are happy with your purchase! Your kind words mean a lot to us.

Posted 3 years ago

Runrug is rated 4.7 based on 8,611 reviews