Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,758 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped everywhere for the right length runner for my hall way and over the moon when I found your company - not only was it exactly the colour and length it was a good price and super fast delivery - totally recommend.”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent rug..perfect for our back door and doesn’t move around so has a good rubber tread. Excellent delivery and received much sooner than expected. Highly recommend this company.”

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Posted 2 years ago

Hi Paul, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“very pleased with runner , reasonably priced and exceptionally quick free delivery”

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Posted 2 years ago

Hi Gary, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Runners for hallway and stair landing turned up earlier than expected. (Bonus). Well pleased with quality and colour exactly the same as on website. Match's hallway tiles exactly and now dog now longer slipping on tiles. Would definitely use again.”

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Posted 2 years ago

Hi Stewart, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). And great news that your dog is now safe from slipping. Thanks again! Runrug

Posted 2 years ago

“Delivery was as described and runner met our expectations”

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Posted 2 years ago

Hi Clive, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Great service and lovely rugs. Really pleased that the non slip actually works.”

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Posted 2 years ago

Hi Margaret, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Over priced and thickness not what I expected. Not pleased with product .”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you for taking the time to review our company. We are sorry that you were not happy with the runner you received. We would love to have the opportunity to rectify this for you. I have sent an email to see if there is any way we can help. Many thanks, Runrug

Posted 2 years ago

“I ordered 2 rugs 9' & 3' the 3' was cut on a angle. When I talked to them the solution was to cut it myself or send it back. Send a 3' carpet back that their go to through out, that's just making me jump through hoops. I can understand sending back the 9'. Real customer service would just send me a new piece after all it's their poor quality control that messed up. And he told me that's what he tells all of callers that have this problem. Sounds like it happens a lot. Thanks for sending a new piece, I would suggest that you cut every end square and strate I did notice on the 9ft piece it's not completely square. Step up your quality control... or add 2ft so we can cut it.”

Helpful Report

Posted 2 years ago

Hi Jeffrey, Thank you for your review. We're so sorry to hear that you have had a poor experience trying to resolve your issue with our Customer Support team after receiving a poorly finished runner from us. We want to reassure you that we take full responsibility for the error and are more than happy to put this right in a way that leaves you happy with the resolution. We have now reached out to you in an attempt to rectify this for you. Thanks again, Runrug

Posted 2 years ago

“Good service and delivery”

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Posted 2 years ago

Hi Nick, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pleased with our stair runner with underlay. Great value and good delivery. Highly recommend will definitely use again.”

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Posted 2 years ago

Hi Lesley, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Fast delivery and quality product”

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Posted 2 years ago

Hi Rudy, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Very fast shipping, love the rug, exactly as described. Great quality, love the gel bottom, and very durable.”

Helpful Report

Posted 2 years ago

Hi Lori, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Needed a runner carpet to go on hard floor as dog getting old. Came across Runrug. Far and away best value runner carpet. good quality non slip rug that looks like it will wear well. Really good value and fast delivery.”

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Posted 2 years ago

Hi Martin, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Thin cheap product. No thank you.”

Helpful Report

Posted 2 years ago

Hi Kathy, Thank you for your feedback on our product. I'm sorry you are not happy with the quality. I have sent an email to you to discuss this further and to see if there is anything we can do for you. Many thanks Runrug

Posted 2 years ago

“Love our new hall runner, great quality, reasonable prices, plenty of choice easy to use web site. Arrived quickly. Will definitely use again and recommend to others”

Runrug 5 star review on 1st February 2023

Helpful Report

Posted 2 years ago

Hi Bev, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Very happy with our new rug”

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Posted 2 years ago

Hi Barbara, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Great service will be back soon”

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Posted 2 years ago

Hi Wilma, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“I have to say Runrug was a great discovery, as I needed simple door mats and you might think, ''So what? They are easily obtainable!'', but that is NOT the case! The usual retail carpet stores are more interested in selling you fitted carpets, and underlay, and don't stock them! You might find a small, high street shop or old fashioned DIY store selling some, but will they be the right size, colour? My local shop didn't have anything to suit! So, I found Runrug, and was amazed to see their selection of door mats, rugs etc. I ordered two, and also was really happy with their 'flash sale' and 20% off, AND free delivery, too! So, placed the order, and then a little later an email to inform me there was an issue with my chosen mats. This was all dealt with by Joe brilliantly! After a couple of email exchanges a suitable new pair of mats was agreed on, that were in stock, and the order despatched, and within just a few days they were with me! Brilliant customer service from Joe, thank you, and amazing value, and professionalism from the company! Brilliant Runrug, I will be using you again in the future and can highly recommend them!”

Helpful Report

Posted 2 years ago

Hi Andre, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Runrug were quick to email me with regards to my order. Item was found to be faulty and they gave me some options. I chose to order another pattern which arrived very quickly. I thought the customer service was 1st class..”

Helpful Report

Posted 2 years ago

Hi Marilyn, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Excellent service. The quality of the product is very good and prompt delivery. Highly recommend this company.”

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Posted 2 years ago

Hi Pete, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,758 reviews