Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,621 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I have not received my rugs yet.”

Helpful Report

Posted 2 years ago

Hi Duane, We are very disappointed to hear you haven't yet received your order. If you haven't already, please contact us directly at help@runrug.com and we will look into this for you.

Posted 2 years ago

“Very pleased with the rug good service from the company”

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Posted 2 years ago

“When I finally get it I will let you know!”

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Posted 2 years ago

Hi Brooke, It's upsetting to hear you haven't received your order yet. If you haven't already, please contact our Customer Service Team at help@runrug.com and we will assist you further :)

Posted 2 years ago

“very happy with runrug hall runner”

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Posted 2 years ago

Thank you, Lex, for your 5-star rating of Runrug! We're very happy to hear that you're satisfied with the quality of our hall runner. We value your feedback and will strive to continue providing the best quality products.

Posted 2 years ago

“Good quality, speedy delivery. Appears robust and long lasting.”

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Posted 2 years ago

Thank you so much, Paul, for your wonderful 5-star rating of Runrug! We are glad that you appreciate the quality, speedy delivery, and durability of our products. P.S. - It looks great!

Posted 2 years ago

“I ordered the Persian Black Stair Runner and it arrived perfectly packaged within a few days. It's perfect and very good quality.”

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Posted 2 years ago

Thank you, Susan, for the wonderful 5-star rating of Runrug! I'm so glad you loved the Persian Black Stair Runner. We really strive to make sure our products arrive to our customers quickly and safely. Thanks again!

Posted 2 years ago

“A wonderful company to deal with, customer service and support first class. Bought a rug which didn’t look right in my hallway, despite the issues they were having with delivery, they kept me informed almost daily, collected the rug to return it and replaced with alternative which I love.”

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Posted 2 years ago

Thank you so much, Denise, for your kind words and being a loyal customer! We really appreciate your 5-star rating and your feedback. We are so pleased to have been able to provide you with a wonderful customer service experience and that you are in love with the new rug you received from us. We strive to always put our customers first and it's very rewarding to know that you had a great experience with us. Thank you again for your review!

Posted 2 years ago

“Great looking rug, great quality and delivered ahead of time.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We're ecstatic to hear that you love the 'great-looking' rug and that it was delivered ahead of time. We really appreciate your feedback and are so glad that you had a positive experience with Runrug.

Posted 2 years ago

“Very pleased with my hallway carpets looks lovely”

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Posted 2 years ago

Thank you so much, Veronica, for your kind 5-star rating of Runrug! We are very pleased to hear that you are very happy with your hallway carpets. We appreciate your support.

Posted 2 years ago

“So thrilled with our new runner it arrived quickly and is great quality”

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Posted 2 years ago

“I wanted a blue Persian runner for my hallway with an underlay so that the runner would stay in position. The quality of the runner is superb and exactly has the image portrayed it to be. The colour has brightened up my Hallway immensely and created the exact look that I was after. The underlay is superb too, clinging to both the laminated floor and runner equally.”

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Posted 2 years ago

“Really nice rugs, good quality, arrived really quickly very happy”

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Posted 2 years ago

Thank you so much, Sheree, for giving Runrug a 5-star rating! We are so pleased to hear that you are really happy with the 'really nice, good-quality rugs that arrived really quickly.' It is customers like you that make us strive to continue to provide excellent service and products. Thank you for being a loyal customer!

Posted 2 years ago

“Lovely runner very good quality Excellent service will be using this seller again”

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Posted 2 years ago

Thank you so much, Anthony! We are so glad you are pleased with the quality and the service you received! We appreciate you taking the time to leave such a wonderful rating. We look forward to seeing you again soon!

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thank you so much, June, for taking the time to provide your 5-star rating for Runrug! We are pleased to hear that you have been satisfied with our service!

Posted 2 years ago

“Very quick delivery service and an excellent quality rug. Very pleased with it. Just what we wanted.”

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Posted 2 years ago

Thank you so much, Bryan, for your 5-star rating of Runrug! It means a lot to us. We're glad you were pleased with your experience. We hope you enjoy your new rug!

Posted 2 years ago

“This runner meets all expectations. Beautiful and well made. Quick delivery.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Barbara! We're so glad you love Runrug! We strive to make sure every runner meets all expectations, and it sounds like you would agree. We appreciate your kind words and are thrilled that you found your Runrug to be beautiful and well-made with quick delivery.

Posted 2 years ago

“Always happy with the product. Arrived quickly and the rugs are off good quality and at a responsible price. Have bought several rugs & never been disappointed.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Doreen! We are always delighted to hear that our customers are happy with our product, especially when they are returning customers. We value your loyalty and we are glad that you have never been disappointed. Thank you for being such an amazing customer!

Posted 2 years ago

“Very nice quality , looking good hope do the good job”

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Posted 2 years ago

Thank you so much for the positive 5-star rating, Jadwiga! We are so happy to hear that you love the quality and look of Runrug and we hope that it does a great job for you.

Posted 2 years ago

“Love my rug”

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Posted 2 years ago

Thank you so much for your excellent 5-star rating of Runrug! We are so delighted that you love your new rug. Thank you for sharing with us :)

Posted 2 years ago

“Love my runner. This is the second time I have ordered from Runrug and it won't be the last. Excellent quality and quick delivery. A***”

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Posted 2 years ago

Thank you so much for your 5-star rating, Tracey! We are so pleased to hear that you are enjoying our excellent quality and quick delivery. Thank you for your continued support, we look forward to you ordering from us again!

Posted 2 years ago

Runrug is rated 4.7 based on 8,621 reviews