Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,758 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great rug just as described & true to the image -fast delivery-overall very pleased”

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Posted 2 years ago

Hi Elizabeth, Thanks for the review! Your positive comments are appreciated and we're pleased to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Perfect size and easy to install.”

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Posted 2 years ago

Hi Kathy, Thanks for the review! Your positive comments are appreciated and we're glad to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Speedy deliver of sample, and then my order. Really happy :)”

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Posted 2 years ago

Hi There, Thank you for your positive review, we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“A very good service”

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Posted 2 years ago

Hi There, Thanks for the review! Your positive comments are appreciated and we're glad to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“I am delighted. The carpet runner is exactly what I wanted - even better than my expectations. Service was impeccable with the rug arriving exactly on the day promised. And customer support was extremely responsive, answering my pre-order question about delivery date overnight.”

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Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pleased with the rug I ordered and the quality is good too. It was the Snakes and Ladders rug which was for my granddaughters birthday, she loved it.”

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Posted 2 years ago

Hi Glynis, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“This stair rod is very high end in appearance. It enhances our already beautiful stair runner rug!”

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Posted 2 years ago

Hi Geri, Thanks for the review! Your positive comments are appreciated and we're glad to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Very pleased with the quality of my hall runner and it was reasonably priced in the sale. It really brightens up the hall and is a feature.”

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Posted 2 years ago

Hi Barbara, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very good and suitable”

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Posted 2 years ago

Hi Brian, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Fast delivery and good value for money!”

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Posted 2 years ago

Hi Sarah, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“The $900 rug was damaged due to improper packaging and the company will not remedy this situation.”

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Posted 2 years ago

Hi Eric, Thank you for taking the time to leave us a review. Once again, we're very sorry to hear that your product was damaged in transit. We understand this must be very frustrating. I can see on the email thread that we have apologised for the issue experienced and have also stated that we are more than happy to replace the product for you and a return has indeed already been arranged so that we can begin the exchange process. We've reached out to you via email aswell to look into how we can rectify this further for you. Thank you. Runrug.

Posted 2 years ago

“Quick delivery, packed very well”

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Posted 2 years ago

Hi Gemma, Thanks for the review! Your positive comments are appreciated and we're glad to see the delivery was prompt! Thanks again! Runrug

Posted 2 years ago

“We have the pad and rug down. It does look nice but the price of the pad compaired to the rug is way off. I could use several other works but I will be nice. I have purchased pads that were thicker and softer at a better price.”

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Posted 2 years ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you're happy with your rug runner. We do work hard to ensure that we offer the best quality products at the best prices! Our anti-slip underlay is a very popular product which is solely designed to help keep your rug in place, it isn't designed to add comfort. Please do contact us directly if you would like to discuss this further. We look forward to seeing you again soon! Thank you. Runrug

Posted 2 years ago

“N/A still waiting on delivery”

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Posted 2 years ago

Hi Charles, Thank you for your review. I am very sorry to hear you have still not recieved your order from us, here at runrug. After looking into this for you I can see that you are currently talking with one of our colleagues regarding this. I can see that we've been advised the delivery should be taking place within the next '24-48 hours'. Please don't hesitate to contact us directly if there are any further delays or issues and we will be happy to investigate them for you. Thank you. Runrug.

Posted 2 years ago

“Good company. Excellent service.”

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Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug.

Posted 2 years ago

“Excellent took a chance on them price seemed too good to be true but it wasn't great product and price excellent logistics”

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Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Thanks again, Runrug

Posted 2 years ago

“Purchased a sample to observe colour, pattern and quality in site. Perfect for what I need so when ready will be ordering for full stairs.”

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Posted 2 years ago

Hi Nicola, Thank you for your positive review and we're glad to see you're happy with your order. We'll look forward to seeing you again soon! Thanks again! Runrug

Posted 2 years ago

“All items are as described..fast delivery and really good prices”

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Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Thanks again, Runrug.

Posted 2 years ago

“great quality and value for money. fast delivery, thanks so much”

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Posted 2 years ago

Hi Derek, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Thanks again, Runrug.

Posted 2 years ago

“Impressed with the quality of the material. We couldn't find anything in the United States when looking for runners to cover our wooden stairs at a previous house in Washington. Since then, we have moved to San Antonio, Texas and purchased the same color and pattern that we had in our previous house. Adds a bit of color to the entrance hallway along with reducing the noise. So happy that Runrug still carried the product that we liked.”

Runrug 5 star review on 6th February 2023

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Posted 2 years ago

Hi Steven, Thank you for taking the time to review us! We're delighted to see you're pleased with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Thanks again, Runrug.

Posted 2 years ago

Runrug is rated 4.7 based on 7,758 reviews