Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Good service, delivery was a day late but kept me updated. Delivered the next day .”

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Posted 2 years ago

“Unfortunately by the time we had decided which rug we would like it had sold out. However, Joe was a tower of strength throughout the process; his customer service skills are exemplary.”

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Posted 2 years ago

“Delivery was late and I wasn't notified. I rang & was advised that as I'd ordered 2 items they were coming from different suppliers & one was late. Was then told I would get delivery by Evri and I would be notified when this was out for delivery by Evri. I wasnt. The items were actually delivered without notice by DHL? Think better information regarding delivery timings & couriers is needed. Product is ok and fulfills it's need.”

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Posted 2 years ago

“This rug has an unfortunate smell and is not as soft as I thought.”

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Posted 2 years ago

Hi Rita, Sorry to hear that you're experiencing a smell from your rug. This is not unusual for a new rug and should settle, however, if you would like any assistance with this order, please contact our Customer Service Team at help@runrug.com :) Thanks for taking the time to your feedback.

Posted 2 years ago

“Item was just as described and it arrived very quickly.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Runrug! We're glad you're happy with your purchase; it's great to hear that your item was just as described and that it arrived quickly. We appreciate your feedback!

Posted 2 years ago

“Good quick service - happy with the quality of product so far”

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Posted 2 years ago

Thanks for taking the time to rate Runrug with 5 stars, Paul! We really appreciate your kind words and we're so glad that you are pleased with our service and quality of product. Thank you for your support!

Posted 2 years ago

“A total lack of communication, all you get, is an invoice a date for delivery which was wrong. No indication of delivery just found on door step. Poor quality for price”

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Posted 2 years ago

Hi, We are so sorry to hear you weren't satisfied with your experience with us, we strive to provide the best service and communication with our customers. Please contact our Customer Service Team (help@runrug.com), we really want to understand your issues and do everything we can to help you with this matter. Thanks for taking the time to leave us your honest feedback.

Posted 2 years ago

“I love my new runner. It really brightens up my hall. Very good buy.”

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Posted 2 years ago

Thank you so much for the 5-star rating of Runrug, Helen! We are happy, that you are happy with your runner. Thanks for your support!

Posted 2 years ago

“Rug arrived promptly and was exactly as shown on the website”

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Posted 2 years ago

Thanks for the 5-star rating, Sheila! We're so glad you're pleased with Runrug and our services. We appreciate your kind words and valued feedback!

Posted 2 years ago

“Love the rug, but very tightly packed . Still struggling to get creases out.”

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Posted 2 years ago

Hi John, Sorry to hear you're struggling with getting some creases out of your recent order. If you wish for some assistance with this, please contact our Customer Service Team at help@runrug.com. Thanks for taking the time to leave your feedback!

Posted 2 years ago

“The order was placed 11 days ago and still have not seen the product. Tried phoning customer services 3 times and there is never anyone there, whats going on.”

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Posted 2 years ago

Hi Robin, We are very sorry to hear there was a delay with receiving your order. However, I can see your order was dispatched on the 4th of December so if you still haven't received this please email our Customer Service Team at help@runrug.com and we will look into this further for you. Thanks for leaving your feedback and making us aware of this issue.

Posted 2 years ago

“Well I received this stupid email asking for me to fill out a survey but where is the one I was told would be sent to me when I called to say my order was wrong? I also have still not received the 6ft runrug that I ordered instead of the 2nd 8ft runrug that you sent me in error. Hard to fit 8ft in a 6 ft space. Please get this fixed then I will be happy to fill out a survey on your customer service.”

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Posted 2 years ago

Hi Beth, We are so sorry to hear that you have had issues receiving the 6ft runner. If you still haven't received this, please contact our Customer Service Team at helpusa@runrug.com and we will look into this further for you. Thanks for leaving your feedback and making us aware of this issue.

Posted 2 years ago

“Very happy with the quality and timely shipping. It looks very nice in our church.”

Runrug 5 star review on 10th December 2023

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Posted 2 years ago

Thank you so much for your fabulous review, Claudia! We are delighted to know that you are very happy with the quality and timely shipping of Runrug and that it looks very nice in your church. Your 5-star rating encourages us to strive for even better customer service in the future. We appreciate it!

Posted 2 years ago

“Items arrived quickly without a lot of excess packaging.”

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Posted 2 years ago

Thank you so much for the 5-star rating of Runrug, Bess! We are so happy to hear that your items arrived quickly and without a lot of excess packaging -- that's great to hear!

Posted 2 years ago

“Good value”

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Posted 2 years ago

Thank you, Roger, for your 5-star rating of Runrug! We appreciate your feedback and are delighted to hear that you think we offer good value.

Posted 2 years ago

“Although I received my rug on the day. There was no delivery note or returns info. When i unwrapped the rug it was Blue even though i ordered Lasis Beige and the rug was labelled Lasis Beige it was BLUE. I have had to keep it as i had no way to return it. so now i have a hall runner with 2 different colours. doesn't look great.”

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Posted 2 years ago

Hi Christine, We are so sorry to hear you've had to experience this upon receiving your order. To return this, please contact our Customer Service Team at help@runrug.com and we will assist you in doing this. Again, we deeply apologise for any inconvenience caused by this mistake and hope that it can resolved ASAP for you.

Posted 2 years ago

“Lies flat, looks good - just what I wanted. Delivered promptly”

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Posted 2 years ago

Thank you for your 5-star rating of Runrug! We are glad that it lies flat and looks good - just what you wanted! Thank you for your support!

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thank you so much for your generous 5-star rating, James! We are so glad that you are a loyal customer and that you have had such an excellent experience with Runrug! Your support is much appreciated.

Posted 2 years ago

“Very pleased looks great in my hallway”

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Posted 2 years ago

Thank you so much, Maureen! We are delighted to hear that your order looks great in your hallway. Thanks again for taking the time to leave your feedback!

Posted 2 years ago

“Lovely runner recommended by staff at Runrug. What service!!! The one I wanted was discontinued. Looks amazing g in the hallway”

Runrug 5 star review on 9th December 2023

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We're so glad that our Customer Service Team at Runrug were able to recommend it to you. We're sorry that the one you initially wanted was discontinued, but we're glad that we still helped you find that perfect fit! We really appreciate your kind words and support :) P.S. - IT LOOKS GREAT!

Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews