Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,746 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Beautiful Ships FAST Love it!!”

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Posted 2 years ago

“A good website. Easy to view products and order. Good communications, quicker than expected delivery. Fitted the staircase runner today and am very happy with the product. It looks good and I hope that it proves hard-wearing.”

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Posted 2 years ago

“Excellent delivery and perfect quality arrived before due date well pleased”

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Posted 2 years ago

“I love my rug”

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Posted 2 years ago

“They look very good I have not put them down yet having carpets cleaned first - delivery very fast and efficient”

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Posted 2 years ago

“very satisfied with purchase”

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Posted 2 years ago

“Good web site plenty of choice at a good price”

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Posted 2 years ago

“Easy ordering process. Disappointed with the tartan hall runner. Lines are not straight in the tartan all wavy doesn't look right.”

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Posted 2 years ago

“Meets expectations, just as described. Good quality”

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Posted 2 years ago

“Dispatch and delivery were very quick and the rug was as described. I would buy from Runrug again.”

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Posted 2 years ago

“Delivery was very quick & driver very helpful. Really pleased with the runner, good quality item & looks well. Reasonably priced.”

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Posted 2 years ago

“I love my new zebra print border runrug! The colors are strong, the quality is good and the lower pile works under my doors. Delivery was timely. I used the Runrug customer service and they provided excellent service. I would make another purchase from Runrug and I highly recommend them!”

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Posted 2 years ago

“Very happy with our rug, easy enough to install and it looks great!”

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Posted 2 years ago

“The runner rug I purchased is really good and the underlay really helps with the runner from moving even though it is on top of another carpet. The person I spoke to was really helpful. Delivery was excellent, it arrived when they said it would. I would recommend Runrug.com to anyone.”

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Posted 2 years ago

“Excellent after care service. Couldn't recommend highly enough. I did email my thoughts across at the time.”

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Posted 2 years ago

Hi Linda, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“The amount charged for this rug was far too much. It was a glorified door mat.”

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Posted 2 years ago

Hi Angela, Thank you for your review. I am very sorry to hear you are unhappy with the product you've purchased. Please could you reach out to us directly to discuss this further and we will be more than happy to arrange a return for exchange or refund. help@runrug.com Thank you.

Posted 2 years ago

“Nice rug at a good price. Just what I needed. Great service.”

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Posted 2 years ago

Hi Jean, Thank you for taking the time to leave us a review. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Nice, too soon to tell though. Aztec darker than pictured, almost black, not green enough! Aztec also curls up at both ends. Tripping hazard! Cheops very nice.”

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Posted 2 years ago

Hi Dean, Thank you for your review. It is not uncommon for these rugs to curl up at the corners, especially if they have been tightly rolled up for transportation. Due to the way they are manufactured, they are very tough and hardwearing. This means they can take a little bit of time to settle down. To help, I recommend placing some heavy objects, such as books or furniture, on the corners to help flatten them out. It may take a bit of time for the rug to fully relax and the corners to lay flat. If I can help with anything else, please don't hesitate to reach out to me directly. help@runrug.com. Thanks.

Posted 2 years ago

“Really pleased with the delivery. It was quick, I was able to change the delivery date to a convenient day.”

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Posted 2 years ago

Hi Jane, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with everything. Thanks again! Runrug

Posted 2 years ago

“Brilliant product and delivery! Will be using again!”

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Posted 2 years ago

Hi Sandra, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,746 reviews