Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,776 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 14ft runner for my hallway. It was showing as out of stock, but I rang them & was told it had just come in. It was very easy to order on- line & I loved using their device for visualising how it would look in my house before I ordered it. Delivery was very quick & I am pleased. I wish more companies would offer rugs made to whatever size you needed. The office were also very helpful.”

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Posted 3 years ago

“Test Review”

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Posted 3 years ago

“Good communication and service thank you…”

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Posted 3 years ago

“A good variety of rugs available in the colours that I wanted. Reasonable prices too. Was given a date for delivery and it came 2 days earlier.”

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Posted 3 years ago

“it took a long time to get here but was well worth the wait looks great when its laid”

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Posted 3 years ago

“Very good product. Particularly liked the way you could order the size to fit the area needed. Looks good and is surprisingly springy to walk on. Have another on order.”

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Posted 3 years ago

“Great runners, love the design. Well packed and easy to layout with the non slip mats”

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Posted 3 years ago

“I can only say excellent service, excellent quality and brilliant service, I was a little dubious about ordering as I hadn't heard of the company but so glad I did. I have already recommended to family and friends and will definitely be using again.”

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Posted 3 years ago

“Ordering online was easy and straightforward. Delivery to our home was timely and without any hassle. The rug looks great in our hallway and makes the space more cosy and inviting. My only suggestion would be to have the border on the ends match the borders on the sides as the end borders are thinner than the sides but overall we are very happy with our purchase.”

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Posted 3 years ago

“Good website, fast delivery, very happy with product”

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Posted 3 years ago

“Although 2 of the doormats were no longer in stock, after ordering. I received an email advising on no stock levels and reason why. I telephoned and we easily sorted alternatives that were in stock.”

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Posted 3 years ago

“Absolutely love our hall runners, they are exactly as described and look wonderful. Delivered on time, would definitely recommend to friends and family and will use again.”

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Posted 3 years ago

“Run rug were absolutely marvellous. I mistakenly ordered the wrong width and getting in touch with them was very easy. The gentleman who answered the phone was very helpful and I now have my rug in the correct size. Thank you.”

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Posted 3 years ago

“After purchasing a stair runner, I was so impressed with the quality I ordered a smaller version. It matches the stair runner exactly. Sometimes even though the same pattern, the colors can be a bit off. This was certainly not the case. The 4 foot version of the runner is equally impressive. I love the backing! It actually stays on my hardwood floor with no slipping. Once again, I highly recommend ordering from this site. My order was filled and received item within three days. I even told the carpet installer that installed my stair runner about this site since he said many customers ask about where they can find runners!”

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Posted 3 years ago

“As always extremely easy and wonderful qualities and quantity. Thanks Again”

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Posted 3 years ago

“Excellent product and highly recommended to family and friends Will definitely be using again”

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Posted 3 years ago

“Received the stair runner & looks great”

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Posted 3 years ago

“Fast delivery, good quality, I only ordered a sample size, although I will be ordering the full stair length.”

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Posted 3 years ago

“So easy to order, and order sent quickly. We have ordered from you a few times now, and we have been very pleased with all our runners. Thank you.”

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Posted 3 years ago

“Quickiest shipping ever, within 2 days from UK to Germany! My questions has been answered within 30 minutes. The photos of the carpets are representing the reality very well. Absolutely recommended ?”

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Posted 3 years ago

Runrug is rated 4.7 based on 7,776 reviews