Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,633 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“I needed some help locating carpeting to fulfill a particular function and Joe Bloomfield was extremely helpful in locating something for me which was perfect.”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with a member of our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Runrug was amazing. We had our runners within 1 week of placing our order. Even though they shipped one at the wrong size, they were very very quick to ship another at the right size. The staff that I dealt with was very accommodating and patient and very professional. I would absolutely use Runrug again and again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Runrug has an amazing selection and the ship time is unbelievable! I have already recommended a few friends and family! I will absolutely use them again!”

Helpful Report

Posted 3 years ago

Hi Lori, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Particular item I ordered was actually out of stock but they refunded as soon as I requested one”

Helpful Report

Posted 3 years ago

Hi Barbara, Thank you for taking the time to review our company. We're sorry that the item you ordered was unavailable, however, we are pleased that you are happy with how this was handled. Many thanks. Runrug

Posted 3 years ago

“Arrived promptly, looks great, used Runrug before, great selection, would recommend”

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Posted 3 years ago

Hi Sharon, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“A very efficient and well run organisation.”

Helpful Report

Posted 3 years ago

Hi Dennis, Thank you for taking the time to review our company! We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Product as expected. High initial quality, fast delivery”

Helpful Report

Posted 3 years ago

Hi Sanford, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 3 years ago

“Another great rug from these people,free delivery and just what I wanted colour wise.”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 3 years ago

“Super happy with this purchase, looks great and feels lovely underfoot, very pleased. Thank you.”

Helpful Report

Posted 3 years ago

Hi Adam, Thank you for taking the time to review our product! We're delighted to see you're happy with your purchase. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“I was impressed with the quality of my rug. It was a perfect fit. I will be replacing to other runners with one of yours now that I see how nice it is to have rugs cut to my desired length. It’s a life saver when you have aging dogs.”

Helpful Report

Posted 3 years ago

Hi Lillian, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“They sell amazing rugs. Good quality for affordable prices. I would highly recommend them. The only issue we had is the delivery time. We received the rugs almost 2 weeks later than it was promised. But it was worth to wait for them. I would buy again.”

Helpful Report

Posted 3 years ago

Hi Edit, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“these rugs are very good quality”

Helpful Report

Posted 3 years ago

Hi Derek, Thank you for taking the time to review our product! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Very nice runner and soft to walk on. Thanks.”

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Posted 3 years ago

Hi Sylvia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Great value item that git in so well”

Helpful Report

Posted 3 years ago

Hello, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your purchase. Thanks again! Runrug.

Posted 3 years ago

“No fuss ordering and delivery process. The rug is exactly as advertised and should do the job perfectly”

Helpful Report

Posted 3 years ago

Hi Gary, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! Could we therefore ask, what do you think we could have done differently, for that all-important extra star rating? We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Hello Sorry, but I haven't received yet.”

Helpful Report

Posted 3 years ago

Hi Petros, Thanks for the review! I am very sorry to hear this. I've just checked the tracking information and I can see that it was delivered on Friday, June 23. Please could you confirm that you have now received your order? We're very sorry for any delays that may have occurred during transit. This naturally, is out of our control. We'd therefore appreciate it if you would consider updating your review, to reflect your thoughts on the product you've ordered and also your experience with us here at Runrug.com. Thanks again! Runrug.

Posted 3 years ago

“Love my hallway runner! I did have some issues with DHL delivery but Joe from Runrug was very helpful and sorted that out. Great customer service. Thanks Joe.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“I am pleased with the runner. Good quality and looks stylish, and above all, it has Completely changed the look of my passage. Highly recommend.”

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Posted 3 years ago

Hi Susanne, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“A very quick dispatch. I am very pleased with this product. Thank you.”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your purchase. We're also pleased to hear that the delivery was prompt! Thanks again! Runrug

Posted 3 years ago

“Great service, great choice of rugs”

Helpful Report

Posted 3 years ago

Hi Janet, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with us - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

Runrug is rated 4.7 based on 8,633 reviews