REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.78

4.8 Rating 2,969 Reviews

95 %

of reviewers recommend REGULATION

4.8

Based on 2,969 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

Write Your review

Tell us how REGULATION made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

REGULATION 5 star review on 4th October 2021

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too expensive for that quality…”

Helpful Report

Posted 2 years ago

“Tax are too expensive, I won't place orders in the UK on the future (+ The cost of items pretty expensive too... :/ )”

Helpful Report

Posted 2 years ago

Hi Anthony, we're sorry you were charged import fees - these are unfortunately a part of shipping items internationally. The UK VAT would have been removed from your order, however, so you would not have paid additional taxes - Aryn.

Posted 2 years ago

“Order only partially fulfilled due to a stocking issue.”

Helpful Report

Posted 3 years ago

“My experience hasn't been good. Items haven't really worked for me. Sorry.”

Helpful Report

Posted 3 years ago

“Goodnight, I have not received the products yet. They are stopped at customs. I would also like you to reply to the email I sent you about collaboration. Thank you”

Helpful Report

Posted 3 years ago

“Was expecting my order to be dispatched today but upon calling was informed it wouldn’t be. Even though I paid extra for shipping. Little disappointed especially as a previous order failed to be delivered.”

Helpful Report

Posted 3 years ago

Hi Javier, I'm sorry we didn't meet your expectations for shipping. It can take our dispatch team 1-2 working days to process orders as they come in, as they often deal with a large volume of orders. You can find more about our dispatch and shipping times here: https://www.regulation.co.uk/shipping-returns/ - Aryn.

Posted 3 years ago

“I have not even received my order yet :(”

Helpful Report

Posted 3 years ago

Hi Boris, I'm sorry your order hasn't arrived just yet. It looks like it's still within its delivery estimate and, having taken a look at the tracking, it would appear to be with your local delivery office now. It should be in your hands very soon! - Aryn

Posted 3 years ago

“Poor quality items based on my purchase.”

Helpful Report

Posted 3 years ago

“Unfortunatley i placed two separte orders online for items that were in stock then to be told a few days later the items were out of stock, payment taken then money to be refunded. I've used your company many times without issue, things do go wrong that I understand. But twice in a row, just bad luck I guess.”

Helpful Report

Posted 3 years ago

“Latex if not expected quality coved in a white powder, no communication through the process till I emailed them not happy not sure I would return”

Helpful Report

Posted 3 years ago

Hi Sam, I'm sorry you didn't have a good experience. For our made to order items, we send out multiple emails during the process including an order confirmation, an expected leadtime when it goes into our workshop queue and a shipping notification. Sometimes these emails can get filtered into people's spam folders, however, so you might not have seen them. With regards to the white powder, this is completely normal. It is a form of talcum powder added to the item by the manufacturer as it stops the latex from sticking to itself whilst on the roll. It can be easily washed off with warm soapy water. Kind Regards, Kris.

Posted 3 years ago

“I arranged pick up at the Soho store l as I live 10 mins away and I didn’t want to pay the excess charges for home delivery. It took a week to be notified my delivery was in the Soho store. Why?”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your feedback. Just to update you on the reason for the delay. We currently have to ship orders to our store for collection. This can take a few days and because you ordered on a Friday afternoon we couldn't get this processed until the following week. We'll keep reviewing our methods and if we find that an increasing number of customers are requesting collection in this way we'll see if we can increase the frequency of transfers. I'm sorry it was longer than you were hoping for. If you're looking for a specific item to collect in-store, you can also call ahead and check the stock. This way there will be no delay. Kind regards, Pete

Posted 3 years ago

“Was not the good item that I have order”

Helpful Report

Posted 3 years ago

Hi Corentin, I'm sorry to hear that you received the wrong item! We've sent you an email to get this sorted out for you ASAP, so please check your inbox (and make sure to check your spam folder in case it gets filtered out there). Kind Regards, Kris.

Posted 3 years ago

“Not really happy with the quality. First pair of gloves failed very quickly - within 3 weeks opposed to, as an example 2 years minimum for other similar pairs purchased elsewhere. Second pair i bought from you, the left hand was smaller than than the right. Tried to take a picture at the request of customer services but basically you can't tell the difference photographically and I give up. Will shop elsewhere in future. Not worth the effort nor the expense.”

Helpful Report

Posted 3 years ago

Hi Richard, I've had a look into this for you. We asked for a photo so we could first show our supplier (rather than ask for them to be returned) and then send a new pair out to you. We were waiting for your reply, but not to worry, I'll go ahead and ask for another pair to be sent to you today. They should be shipped tomorrow. All the best, Pete

Posted 3 years ago

“I’m still waiting on my refund to be processed, can you please update me ?”

Helpful Report

Posted 3 years ago

Hi James, We haven't been able to locate your request for this but one of our support team will be in touch shortly to help you. All the best, Pete

Posted 3 years ago

“Yes not very happy ordered a leather shirt from you it was the wrong size didn’t know if I could send it back when we are in lockdown actually rung someone up last week in your department and they said it was too late not very happy at all”

Helpful Report

Posted 3 years ago

“The website doesn't accept PayPal, so you have to transmit your credit card details though the site. Also, the basket auto-empties so if you come back after thinking about things, you have to trawl through the site again to find everything you wanted.”

Helpful Report

Posted 3 years ago

Hey there, Sorry, you've had issues with your basket and checkout. We do actually accept Paypal but if you're having issues next time you order, let us know and we'll send you a manual Paypal invoice for your order. I hear you about the basket emptying, we're currently looking into the bug, in the meantime, you can now make multiple wish lists that will keep your favourite product nicely saved for as long as you need them. Thanks for the feedback! Regards, Pete

Posted 3 years ago

REGULATION is rated 4.8 based on 2,969 reviews