REGULATION Reviews

Name: REGULATION
Address: 13A Bateman Street, Soho, London, W1D 3AF, 13A Bateman Street, Soho, London, W1D 3AF, London
Rating: 4.81

4.8 Rating 5,037 Reviews

96 %

of reviewers recommend REGULATION

4.8

Based on 5,037 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF,
13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service with quick delivery time. Square pegs 'milk it' literally hits the spot really well.”

Helpful Report

Posted 6 years ago

“Fast and accurate customer service. Really satisfied every time I’ve made a question about any item I have purchased.”

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Posted 6 years ago

“Good service, friendly customer service that helps with your orders”

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Posted 6 years ago

“Friendly staff good communication understandable but the Covid and delays and Kevin repairs sorted but very label service and good communicationAlso good quality products”

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Posted 6 years ago

“As always the service was great, my only complaint as mentioned in store when I collected my order was the notification of an item being back in stock from the website did not work, and had I not been browsing I may have missed the items I wanted.”

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Posted 6 years ago

Hi Paul, Thanks for your feedback. The web team was made aware of this after your visit. You were, of course, correct and there was technical issue that was preventing these alerts from being sent. I'm happy to say this is now fixed and you should receive any future stock alerts via our website. Warm regards, Pete

Posted 6 years ago

“Disappointment with delivery time”

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Posted 6 years ago

Hi there, Thanks for your feedback. I'm sorry were disappointed with the delivery time of your order. I've taken a look into this. Your order was placed on Friday evening so our team weren't able to dispatch until the following Monday. Also with the free 2-4 day shipping method selected we understand this can seem long. We often review our shipping hours and hope to eventually introduce weekend shipping. This should decrease the time for orders made over the weekend. Kind regards, Pete

Posted 6 years ago

“Order produced on time. The shipment was quick. the rubbersuit is perfect, thank you!”

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Posted 6 years ago

“Good afternoon all Firstly hope everyone is safe and well Normally your service has always been excellent, but on this occasion you sent a medium blue leather jock instead of an xl, I was not particularly worried as my other half is now enjoying it Many thanks & best wishes Daniel”

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Posted 6 years ago

Hi Daniel, Thanks for your feedback and I'm sorry you've received the wrong size. Kris from support will be in touch with you shortly about this. Kind regards, Pete

Posted 6 years ago

“Good service and products”

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Posted 6 years ago

“Good simple and clear website, very usable, Good product selection, discreet delivery packaging, good delivery updates and short delivery waiting time - All satisfied customer.”

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Posted 6 years ago

“Service and communication were excellent. Product ordered fine: information about size could be more specific, slightly tight for its size but the feeling is oomph in the best way.”

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Posted 6 years ago

“Love the sleepsack, had some issues with the side D rings coming off. You guys helped me fix it.”

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Posted 6 years ago

“Good, speedy delivery service. Clear on website what is currently in stock and what is awaiting new delivery.”

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Posted 6 years ago

“Good quality products and fast delivery”

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Posted 6 years ago

“Wide choice of gear and toys some of which I've not seen anywhere else.”

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Posted 6 years ago

“Excellent products, but the production time was a bit long... thanks to Coronavirus...”

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Posted 6 years ago

“Très rapide pour l’envoi Même si la poste britannique n’est pas la plus rapide.”

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Posted 6 years ago

“Love the weight. Also the staff is great when one of the item was missing during delivery. The staff Manage to replace a new item and amazing recommendation. Thank you.”

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Posted 6 years ago

“Cost of shipping, tax (even it's £0.00) and discounts have to be included in the commercial invoice.”

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Posted 6 years ago

“Very good service.”

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Posted 6 years ago

REGULATION is rated 4.8 based on 5,037 reviews