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REGULATION Reviews

4.8 Rating 2,969 Reviews

95 %

of reviewers recommend REGULATION

Company Reviews

Product Reviews

4.8

Based on 2,969 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About REGULATION:

REGULATION has over 30 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF
London
W1D 3AF

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REGULATION 5 star review on 4th October 2021

REGULATION 5 star review on 25th September 2021

REGULATION 5 star review on 24th September 2021

REGULATION 5 star review on 21st September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

REGULATION 5 star review on 14th September 2021

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am prepared to be corrected on this bit I don't believe that the item that I bought it's stainless steel. Parts are but the main body seems like alloy to me.”

Posted 2 years ago

Hi there, I'm sorry you aren't happy with the item you have received - our supplier assures us that the items are made using stainless steel, but if you are unhappy with the item you have received and it is unused, unopened and in the condition it arrived in then you can use the following link to arrange for a return: regulation.co.uk/returns - Aryn

Posted 2 years ago

“Very long wait for despatch & delivery”

Posted 2 years ago

Hi Andrew, we're sorry it took longer than expected for your order to be shipped. We typically ship orders within 1 -2 working days, but with the holiday period and extra bank holidays, it took us a little longer to ship your order. We apologise for the inconvenience. - Aryn.

Posted 2 years ago

“Hello Pete, In all honesty I wanted to test how good were the materials you are producing all your latex pieces, sadly the gloves I received are not as glossy as the photos in your website, which makes me wonder if the rest of your latex items have the same washed out tone. I do love the looks of the pictures for the polo shirts, the trouser in yellow latex and the long sleeve all black shirt, so definitely will pop in soon just check them live.”

Posted 2 years ago

Hi Oliver, Thanks for your feedback. Most of our latex items are lightly dusted in a talc light powder during production. We often ship garments like this as it provides a layer of protection and because pre-shined latex can arrive smeary and greasy. To shine latex you simply need to wipe the surface with a damp cloth then apply any latex shiner such as our own or Vivishine. This should have been explained in the enclosed leaflet but apologies if it was missed from your shipment. Warm regards, Pete

Posted 2 years ago

“Decent selection and service but beware special offers and voucher codes. No indication of expiry date and misleading emails then pointless token offers after they’ve already got your money. Buyer beware.”

Posted 2 years ago

“Was okay but much too expensive. Also had to pay customs so i will not order qgain”

Posted 2 years ago

“For a large size not much bigger than my medium Was sent back”

Posted 2 years ago

“You never have enough plus sized rubber for big boys”

Posted 2 years ago

Hi Kieran, I'm sorry we didn't have what you were looking for in a size for you. We typically make our rubber in sizes XS through XXL, and our stock sizes are usually replenished within 4-6 weeks of selling out, but when our workshop is super busy it can take a little longer. We also made to order versions of most products, and have custom-fit as an option on many items for people who would like something made to their exact measurements - Aryn

Posted 2 years ago

“Company itself is good. Reasonable pricing, speedy delivery (for the UK anyway). Just be weary that as with almost every company in this industry, not all products are "fully tested", some are novelty and not body safe. I highly recommend double checking with other sites or manufacturers before purchasing.”

Posted 2 years ago

Hi there, all of our items are fully tested by the manufacturers and are deemed body-safe. If you ever have any questions or queries about the materials used in products, please don't hesitate to contact our team at support@regulation.co.uk and we will be happy to answer any questions you have - Aryn.

Posted 2 years ago

“Your service is ok and my order was traceable but I’ve returned an item and was told that the replacement I’d chosen was out of stock and I would therefore be given a refund. As yet, nothing.”

Posted 2 years ago

Hi Gerry, I'm sorry you haven't received your refund yet. It can take up to 14 working days for refunds to be processed, so it should be with you soon. You can find more information regarding our returns policy here: https://www.regulation.co.uk/shipping-returns/ - Aryn.

Posted 2 years ago

“Delivery and service were good, but unfortunately the item I bought was faulty and leaks. It appears to have splid down the join in the moulding.”

Posted 2 years ago

Hi David, I'm sorry to hear that the item you received has a fault. If you could contact our support team at support@regulation.co.uk with some pictures or video of the issue, we can arrange for a replacement for you - Aryn.

Posted 2 years ago

“i did ask my shackles to be separate from the chain before and during me ordering them and someone from regulation suggested this would be done after speaking to the blacksmith. but clearly it wasn’t done when it arrived, instead my request was forgotten. far from ideal. what i have is good quality but just a shame that u said something would happen and then it didn’t”

Posted 2 years ago

“They were my introduction to rubber gear I still have my first surfsuit from them. However, 10 years later I've had some bad experiences and never buy my rubber from here anymore.”

Posted 2 years ago

Hi there, I'm sorry to hear you had some bad experiences with us. Our support team are always on hand to help so please don't hesitate to get in contact with us if you ever need help with your order - Aryn.

Posted 2 years ago

“I wish I was able to review the product itself, but as I still haven't received it more than 10 days later, it's not quite possible for me. Shopping with Regulation was an ok experience, however I would suggest *anyone* who shops from outside the UK to pay for UPS instead of Royal Mail. My item has been stuck on "Item Leaving the UK" since may 1st, and even if that is no fault of Regulation's, I wish I'd been better informed. I had a swift reply when I asked Regulation if they could inform me about the whereabouts of my item, which is fine, but it was not so satisfactory to find out Royal Mail doesn't consider a package lost until 25 working days have passed. Again, this is not Regulation's fault, and I would not hesitate to order something else there, but I would certainly avoid Royal Mail.”

Posted 2 years ago

“Recently bought a large inflatable butt plug. It is very nice and works a treat but sadly the inflation bulb keeps falling off. The neck is not narrow enough to stay on. Otherwise a good product but have only just starting using it.”

Posted 3 years ago

“I will be glad to after it arrives and I can try it out”

Posted 3 years ago

“Great experience in general Good prices for good quality products There area variations of choices also There are some times where the quality isn’t the best but in general it’s great and Regulation team is great in case any customer have an issue or need help”

Posted 3 years ago

“Product and quality are good but the shipping is horrible, it takes lots of time... even with express delivery”

Posted 3 years ago

Hi Stefan, I'm sorry your order took a while to arrive. There are currently delays being experienced on international shipments due to the customs changes implemented by Brexit creating a backlog at the customs offices in individual countries. New tax arrangements should be coming into effect later this year, however, which should expedite this process and get things moving smoothly again - Aryn.

Posted 3 years ago

“I ordered a leather jock. I thought it ordered a white leather jock. I had not realised and I don't think it said anywhere on it that the white was the actual piping. I sent an email asking about this. I received a reply saying your order is correct. Hardly warm.”

Posted 3 years ago

“Happy with Regulation’s service. Very unhappy with the product considering the high cost.”

Posted 3 years ago

“Great customer service!”

Posted 3 years ago

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REGULATION is rated 4.8 based on 2,969 reviews