Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.74

4.7 Rating 1,115 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.7

Based on 1,115 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware customs duties payable on items shipped from the UK to eu member countries. Read the terms and conditions of sale.”

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Posted 1 year ago

“Love the idea and pattern and colours but unfortunately as the knitted stitches are quite loose and open the wind and draught blows through them and no lining so they are not that warm sadly. Also they are tight around the bottom of the fingers but loose everywhere else even though I requested for a small hand if possible.”

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Posted 1 year ago

“Very warm & looks lovely. Shame that end threads of wool stick out in 3 highly visible places. Also 1 cuff is tighter than other, fortunately I have thin wrists! Haven’t had any problems before.”

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Posted 1 year ago

“The long socks arrived on time & looked great; fab colours. However I'm a sock size 7 & they were far too big in the foot so the heel was up the back of my leg & sadly I've had to return them. They'd be a good fit for size 10.”

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Posted 1 year ago

“Lovely cosy sheep jumper”

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Posted 1 year ago

“After an initial glitch when ordering, the goods arrived, but sadly I have returned them for the reasons highlighted below.”

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Posted 1 year ago

“The product arrived on time. As it is a gift I cannot review it. Unable to answer questions.”

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Posted 1 year ago

“Nice hat but the bobbles fell off on first wear”

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Posted 1 year ago

“I bought a Tintagel zip jacket. It was well made and very attractive. Unfortunately, it was too bulky round the shoulders so I have returned it. Not a criticism, not all garments fit everyone, and return postage not too pricy”

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Posted 1 year ago

“I bought an Elveden tank top in the medium size. The top was beautifully made and in a gorgeous combination of colours. Unfortunately, the top was very small - particularly the openings for the arms and so sadly I had to return it. As requested, I did give Pachamama my usual dress size and chest measurements as well as my height. I would be more inclined to try another item from the Pachamama range of clothing if they put more sizing information on their website about each of their products. Most of the companies that I buy from specify as standard the width across chest, across shoulders, length, bottom width etc. Without this information you are unnecessarily wasting time and incurring two lots of postage fees. It's a shame because the tank top was a lovely quality at a fair price.”

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Posted 1 year ago

“Unable to review item as the day after I was told that the item had been dispatched I received an email to say it was out of stock! How does that work!?I hope that my refund has been actioned!”

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Posted 1 year ago

“You are good quality but the bed socks were not the size I ordered anyway I have passed on to my wife but am loath to reorder again in case the same thing happens I have an old pair but they are coming apart just have to make di”

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Posted 2 years ago

“Sent order relatively quickly”

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Posted 2 years ago

“This is my second”

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Posted 2 years ago

“Loved the sweater but had to return it, it was way to big came down to my knees.”

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Posted 2 years ago

“I love the hat, a really snug fit. The mittens are a great length and very cosy BUT the thumbs appeared to have no lining. When I worked on the lining I could make it fit a short way into the thumbs which is ok but not ideal.”

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Posted 2 years ago

“First pair of handwarmers EXCELLENT! Second pair disappointing. Too long , did not fit well . Too slack at top and bottom . Very disappointing after first pair SO GORGEOUS!!”

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Posted 2 years ago

“The garments are beautiful but the sizing is shocking. I have bought several Pachamama jackets, all sized small. The majority are the perfect size, apart from one which was more like a medium fit, The latest however was definitely an extra small. It fitted nowhere near me so I gave it to my friend who is a 6-8, and it was perfect. I know there is a disclaimer on the site stating sizes can differ but this was ridiculously small. Because return postage is not free, it’s making me wary about future purchases as it’s difficult to know if a garment will fit unless it can be tried on first. Also there wasn’t any paperwork informing me how to return it, it was just in a bag with nothing else. I absolutely love Pachamama garments, but the sizing definitely needs sorting out, apart from that they are amazing garments, very warm and bring lots of compliments.”

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Posted 2 years ago

“Beautiful hand warmers, promptly delivered, and will probably be a great success as a gift. But the close-fitting plastic packaging meant I accidentally snipped the top of one hand warmer through when trying to find how to open it up. Luckily I had wool that matched pretty well and have bridged and sealed the tiny cut before gift -wrapping, as they are presumably no longer returnable ! Maybe change to more sustainable looser bags?”

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Posted 2 years ago

“The service from Pachamama was very good, however when I received the jumper it smelt very strongly of chemical. I had to have it cleaned twice to remove the smell. I have written to the company but had no reply.”

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Posted 2 years ago

Hi Marion, Thanks for taking the time to write this review. We are sorry about the chemical smell. We aren't certain what has caused this but would like to assist you and resolve it somehow. If you haven't already, can you please email us at info@pachamamaknitwear.com? Regards, Pachamama Customer Services

Posted 2 years ago

Pachamama Ltd is rated 4.7 based on 1,115 reviews