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Pachamama Ltd Reviews

4.7 Rating 1,112 Reviews

93 %

of reviewers recommend Pachamama Ltd

Company Reviews

Product Reviews

4.7

Based on 1,112 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 2nd April 2024

Barbara Foulkes

Pachamama Ltd 5 star review on 1st February 2024

Charlotte Lewis

Pachamama Ltd 5 star review on 3rd January 2024

Rosalind Coates

Pachamama Ltd 5 star review on 3rd January 2024

Rosalind Coates

Pachamama Ltd 5 star review on 28th December 2023

Pachamama Ltd 5 star review on 28th December 2023

Pachamama Ltd 5 star review on 28th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered knitwear from your online site, I was sad to find it was way too big. When I wanted to return it I discovered I needed to print out a return form. I do not have a printer so had to bother someone with this task for me. Most other online companies use QR codes to enable partaking outlets to print off return labels. Furthermore, I also discover I have to pay for the return! You are an online company, consequently there is no means for me to return goods to a store without incurring my own expense. Your goods are not cheap so to put the financial burden of returning unsuitable goods on your customers is, to put it in the vernacular, 'taking the Mickey'. Every other online retail company I have dealt with has a free returns policy. Why not you? The cost of returning my goods has had the effect of: 1. Preventing me ordering a replacement for fear that will not fit either, thus incurring further unnecessary cost. 2. Stop me buying from you again. You really do need to address your returns policy”

Posted 2 weeks ago

“The items l order that l was happy with are great but my issue is with a cardigan/ coat, l returned for a refund which was returned on the 2nd feb but still waiting a week on for confirmation of my return and refund? I have contacted several times now and l don’t receive any response at all. I’m giving 1 star based on customer service and not on the products which are very good but trying to get response or a refund has been an awful experience.”

Posted 2 months ago

“Bough the Highland cow bobbe hat. The smell of chemical was so overpowering. Shame as design is great. Emailed Pachamama but got no response”

Posted 4 months ago

“I have not received my items yet.”

Posted 4 months ago

“Very disappointed with my purchase. The beanie hat was so small , it looked like a child’s hat.”

Posted 6 months ago

“Glove arrived with some of the wool not stitched in. Shame as i really like them but live in NZ so hard to send back. I had them sent to my sister's address in UK and she sent them on”

Posted 10 months ago

“I did not receive my order to date”

Posted 1 year ago

“I received a pair of thick bed socks instead of a hat so just awaiting refund”

Posted 1 year ago

“Till now i didn't recieve anything. I payed for the customs import tax a week ago. Further: i was unpleasantly surprised that i had to pay that tax: i was not aware that your websiteshop is in the UK Kind regards B.v.d Lisdonk”

Posted 1 year ago

“Lovely products although I did have to pay UK duty which makes the items expensive.”

Posted 1 year ago

“Unfortunately my parcel never reached me. I received photo of parcel in a property nearby but have been unable to locate. Have asked all my neighbours but nobody has seen it.”

Posted 1 year ago

“no delivery, i did not received my delivery until today, 4 weeks”

Posted 1 year ago

“The beanie I ordered is still not delivered. I have send them an email, but no response yet. Thereforw only 1 star.....”

Posted 1 year ago

“I can't review something I haven't received!! Order. Placed 10 days ago.”

Posted 1 year ago

“I have not received my Tintagel Wrap.”

Posted 1 year ago

“Can't write a review because we haven't received the sweater yet !!!”

Posted 1 year ago

“Have not yet received the goods so unable to provide a review”

Posted 1 year ago

“Still waiting for item to arrive used the tracking number and Royal Mail have it but can't guarantee delivery. Been on Pachamama website and there are no contact details so how do I tell them time to use a different carrier?”

Posted 1 year ago

“Usually fantastic”

Posted 2 years ago

“Haven’t received this present yet very disappointed can you tell where it is please????it’s paid for and not cheap”

Posted 2 years ago

Hi Mikey, we are sorry to hear that there was a delay with your delivery. There were a few Royal Mail delays with the Christmas post, which were, unfortunately, out of our control. Covid certainly hasn't helped too! Hopefully you have received it by now? Please let us know if not and we will look into it urgently. Regards, Pachamama Customer Services

Posted 2 years ago

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Pachamama Ltd is rated 4.7 based on 1,112 reviews