Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,695 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful hand warmers, promptly delivered, and will probably be a great success as a gift. But the close-fitting plastic packaging meant I accidentally snipped the top of one hand warmer through when trying to find how to open it up. Luckily I had wool that matched pretty well and have bridged and sealed the tiny cut before gift -wrapping, as they are presumably no longer returnable ! Maybe change to more sustainable looser bags?”

Helpful Report

Posted 4 years ago

“The service from Pachamama was very good, however when I received the jumper it smelt very strongly of chemical. I had to have it cleaned twice to remove the smell. I have written to the company but had no reply.”

Helpful Report

Posted 4 years ago

Hi Marion, Thanks for taking the time to write this review. We are sorry about the chemical smell. We aren't certain what has caused this but would like to assist you and resolve it somehow. If you haven't already, can you please email us at info@pachamamaknitwear.com? Regards, Pachamama Customer Services

Posted 4 years ago

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Helpful Report

Posted 4 years ago

“Loved the ladies bobble beanie but returned at a cost the man's beanie as not what it appeared like on the website”

Helpful Report

Posted 4 years ago

Hi Claire, thanks for taking the time to write the review and good to hear about the ladies bobble beanie. Can you please email us more detail on the men's beanie as we would like to look into this and reply in more detail. Best email address is info@pachamamaknitwear.com - thanks.

Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,695 reviews