Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.74

4.7 Rating 1,112 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.7

Based on 1,112 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too small for my head 60cm. Wouldn't cover my ears. Would like if there were larger sizes”

Helpful Report

Posted 3 months ago

“Quick to send the ordered goods but vwry slow to respond to customer complaint. The goods had been put in a bag which was too small and had ripped open by the time it arrived. Website didn't allow me to upload a photo of the problem at the complaints part so I sent a separate email with a photo which I haven't had a response to. There was no paperwork in the bag to easily return the item and I would need to do so at my own expense.”

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Posted 4 months ago

“Returned order same day as received but have had no confirmation of return even though it has been delivered back. Also no reply to my emails and when a refund will happen.”

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Posted 4 months ago

“I received my order but am missing a piece I ordered and paid for. The hat was not in the package.”

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Posted 4 months ago

“Hi, The jumper smells so I need to wash before wearing unfortunately, this is supposed to be soft but is very itchy on the skin, you have to wear a jumper underneath. The large wooden clasp fell apart as soon as I opened it. So not very impressed to be honest and, so pleased that I didn't pay full price for this cardigan! I was reviewing the Sierra Nevada Coat Pink?”

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Posted 4 months ago

“Product great but discovered another site selling them £5 cheaper before they actually arrived. Customer services indifferent. Spent £45 on the other site. Response doesn't make sense to me.”

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Posted 5 months ago

“I purchased two items , one perfect , a line hoodie, the other a jumper. This had 3 loose seams / holes which had to be stitched . Then around the sleeve 5 stitches were free and had to be caught and brought into the seam. I can do this asi am a knitter but I really don’t expect to. Looking at the two garments there is a massive difference in the quality of knitting between the two. One very even , the other not and stitches muddled. I expect this will develop holes! I love the principles but I really think that quality control here is an issue. Please bear this in mind as I now don’t think I will order again not knowing which knitter I will get.”

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Posted 11 months ago

“A very expensive lesson, cost me £7.95 to deliver and £5 to return (Pachamama don't pay for returns!), so my advice is be VERY VERY SURE YOU WANT THE ITEM, or it'll cost a lot in delivery and return. Sosadly only 2*s as the returns process is negligible - basically you have to send it back yourself, but in fairness they are not a big company like Seasalt,Whitestuff etc. I do still feel they could have a return policy that pays at least some of the return cost. It cost me nearly £6 to return.”

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Posted 1 year ago

“When asked, on your website, I said that I needed an extra large pair, as my mums ankles are very swollen due to osteoarthritis, but, I was sent a regular size and it was impossible for her to even try them on. I’m annoyed, that I’ve had to pay for the return postage myself, when other companies usually pay for returns. Disappointed.”

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Posted 1 year ago

“Not sure why I was sent this request. I haven't even received my goods yet!!!”

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Posted 1 year ago

“Very poor. This company has gone downhill. I purchased 2 x sale items that were well below the standard I had come to expect from Pachamama.”

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Posted 1 year ago

“Well, you didn’t reply to my email.”

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Posted 1 year ago

Dear Lynda, Thank you for leaving us a review. We're sorry to hear that you were unable to receive our email to you last week, but please check in case it had landed on your junk mail. We understand these things can sometimes happen! Any questions at all please feel free to let us know. Kind regards, Pachamama

Posted 1 year ago

“Nicely knitted but 16-18 was too short and too tight even though I am a size 16. Returned it but so far have heard nothing from Pachamama in regards to the refund.”

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Posted 1 year ago

“The quality of my zip jacket is excellent but sadly there is an error in the pattern on the front. Unfortunately it has been repeated on both sides of the zip. I hope to get a replacement if my size is still in stock. I currently own six other Pachamama cardigan/jackets - all are perfect.”

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Posted 2 years ago

“Really wanted to love the hat I ordered, I like everything this brand stands for and the appearance of the hat online was beautiful. However there appears to be a design floor - the hat gathers in at the top of the fleece lining, either from the stitching or from the design on the wool. Makes this end of the hat stick out wider than the bottom of the hat and look terrible. Unwearable. Unfortunately it was a gift, so I wasn't aware until it was too late to return - so in fairness to Pachamaa I don't contact them about the fault. Perhaps this is why this design is discounted. Speedy delivery. Would maybe try other items but not another hat.”

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Posted 2 years ago

“I have been asked to review products that I have not received. Please can you contact me to let me know when I will be receiving them.”

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Posted 2 years ago

“Disappointed: x3 the sunflower arrived packaged into an A5 envelope. They were misshapen, with the felt petals rolled/folded/scrumpled. The stems have survived the journey well, and have not been affected by being folded in half. Please review your packaging.”

Helpful Report

Posted 2 years ago

Hi, thanks for sending us this valuable feedback. We are sorry to hear about this and are now reviewing our packaging approach for these particular items.

Posted 2 years ago

Pachamama Ltd is rated 4.7 based on 1,112 reviews