Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.74

4.7 Rating 1,107 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.7

Based on 1,107 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 2nd April 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent ordering service and the quality of the knitwear is excellent would highly recommend I bought the hooded cardigan for my 83 year old mum who always comments how lovely my one is so treated her as a surprise”

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Posted 2 years ago

“Best sweater i ever bought so amazingly beautifu land warm!”

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Posted 23 hours ago

“Having ordered knitwear from your online site, I was sad to find it was way too big. When I wanted to return it I discovered I needed to print out a return form. I do not have a printer so had to bother someone with this task for me. Most other online companies use QR codes to enable partaking outlets to print off return labels. Furthermore, I also discover I have to pay for the return! You are an online company, consequently there is no means for me to return goods to a store without incurring my own expense. Your goods are not cheap so to put the financial burden of returning unsuitable goods on your customers is, to put it in the vernacular, 'taking the Mickey'. Every other online retail company I have dealt with has a free returns policy. Why not you? The cost of returning my goods has had the effect of: 1. Preventing me ordering a replacement for fear that will not fit either, thus incurring further unnecessary cost. 2. Stop me buying from you again. You really do need to address your returns policy”

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Posted 2 days ago

“Very pleased with the cardigan, quick delivery to France. Sizing perfect, a comfy size small.”

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Posted 4 days ago

“Lovely quality, good fit and great price, due to fair trade arrangement I expect? Really recommend!”

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Posted 4 days ago

“Another adorable design to their range. I have a puffin hat, a herdy sheep hat and now the highland coo headband. Hedgehogs next please!”

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Posted 1 week ago

“Quick service and just what I wanted.”

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Posted 1 week ago

“beautiful knitwear and fast reliable service”

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Posted 1 week ago

“Very happy with these beautiful little egg cosies for my Grandchildren...”

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Posted 1 week ago

“My daughter loves her sheep headband, great fit and pure wool”

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Posted 1 week ago

“I needed to ring Pachamama with a couple of questions before ordering, and they were extremely helpful.”

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Posted 2 weeks ago

“I've been buying your products for myself and various relatives and friends for around 20 years, never had a complaint.”

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Posted 2 weeks ago

“My most recent purchase was a pullover hoodie in medium size. It is beautiful as with all products I’ve bought from Pachamama. I’ve also bought socks this year. Which are lovely & warm, super fairisle patterns. I like the variety of styles & colours from Pachamama means there is something for everyone.”

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Posted 3 weeks ago

“One of my favourites. My jacket arrived quickly and well packaged. As described and just what I wanted.”

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Posted 3 weeks ago

“Fantastic quality and wonderful service.”

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Posted 3 weeks ago

“Cute and colourful and a good price”

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Posted 3 weeks ago

“Very nice and good quality product”

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Posted 3 weeks ago

“Nice product, staff members know what I want.”

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Posted 3 weeks ago

“Quick service. Was happy with a toque I ordered earlier. Not happy with the sweater I ordered most recently. I would just warn people ordering from abroad to be very certain about size and quality of what you're ordering because between the taxes, duties and brokerage fees and broker taxes due on receipt and then the cost of shipping the item back, there will be very little actual refund.”

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Posted 4 weeks ago

“Very very impressed with the quality, can’t wait to use them”

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Posted 1 month ago

“Love my items from Pachamama Ltd. They are so snug and my hubby loves his new beanie hats...they fit perfectly. Can't wait to order more fabulous, cosy items soon. Thank you so much!”

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Posted 1 month ago

Pachamama Ltd is rated 4.7 based on 1,107 reviews