NOTCH® Reviews

Name: NOTCH®
Address: 120 Spring Bank, Hull
Rating: 4.92

4.9 Rating 6,800 Reviews

98 %

of reviewers recommend NOTCH®

Company Reviews

Metrics

4.9

Based on 6,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

650

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my bracelet. Also like that NOTCH offer minimalist environmentally friendly packaging. I bought my bracelet as a medical ID. I bought a colour of my choice and had three clasp engraved. I would have bought one of the 'NOTCH medical bracelets ' but they were only offered in red or black.l, which I didn't want. It would be better for NOTCH to offer a range of colours and use the universal caduceus symbol, which indicates medical needs, on the clasp.”

Helpful Report

Posted 4 days ago

Hi 🤗 Thanks for taking the time to leave us a review! We really appreciate all of our customer feedback. Great news - you can customise your own bracelet with any of our cords and add the medical ID clasp 🎉. We don't currently have an icon of the caduceus symbol, but we can definitely ask our design team if this is something they can test for you 🤗 Turning an icon into a Notch takes time and we consider various aspects including clarity of the finished design and how popular it may be among all our customers. We've popped you a direct message 🤗

Posted 3 days ago

“Product fab as always. Had asked for discreet packaging as was a present but it came in branded wrapping so spoilt the surprise.”

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Posted 3 weeks ago

Hi 🤗 Thanks so much for taking the time out of your day to leave us a review, we really do appreciate it 😊 We're so pleased you loved your new NOTCH order 🥰 We are unable to see any note left about discreet packaging, which is why it was sent in a NOTCH branded envelope. On your next order with us, if you’re buying as a gift, we’ll help you keep the secret, giving you the option, during checkout, to choose plain packaging instead of branded packaging by adding a note to your order. We look forward to continuing your NOTCH journey with you 🤗

Posted 2 weeks ago

“Very quick and prompt service. Bracelet looks good”

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Posted 3 weeks ago

“Quick turnaround time”

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Posted 3 weeks ago

“Slightly expensive but worth every penny. I will definitely be adding more notches and even getting my family on it. A great little reminder of your achievements and a talking piece when you meet friends. The website, Nice layout, great search function plenty to choose from and some great looking products. No pushy 'why not add this' before you checkout. The bracelet Comfortable and looks good, I got the xl, maybe would have been better with the L. But that was my choice. Very strong magnet clasp. The notches Huge selection. They look great and sit well with the spacers. Great choice of colours. Delivery So quick to be honest, especially as I had some engraving to be done. I got notified when it was dispatched. For me, the shop app was a let down (can't blame notch) the app stated it would be in two different deliveries, the tracking for delivery wouldn't work, even now it still says waiting to be delivered. I would give 5 star but shop cost a star. Overall Notch = 5 star, shop = 2 star”

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Posted 1 month ago

“Took me a while to select the bracelet due to so many different sizes, colours, fabrics and clasps. The website was quite complicated, with offers not always available with particular charms. Website felt more complicated than it should have been. However now received, I love it!”

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Posted 1 month ago

Hi Karen 🤗 Thanks so much for taking the time to leave us feedback, we really do appreciate it! We like to offer a wide variety of options to our customers, so that they can make their bracelet personal to them🥰 Our customer service team is always happy to help before, during, and after your purchase, and are available 7 days a week from 9am to 6pm. You can reach the team through our website live chat, social media channels, by emailing hello@notch.io, by telephone on 0333 0150143 (calls charged as standard rate), or by using the ‘contact us’ form on our website. We want everyone to have an amazing NOTCH experience 🤩 We’re so pleased that you love your new NOTCH order, and look forward to continuing your NOTCH journey with you 🤗

Posted 1 month ago

“I have given a 4 star as I had to message via Facebook to see if the item I wanted was still available as it did not appear on the normal site. Once I had a reply from that message that I could get the item I had a seamless outcome. the item has arrived and is waiting to be given to my son.”

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Posted 1 month ago

Hi Susan 🤗 Thanks so much for taking the time out of your day to leave us a review, we really do appreciate it! We're really happy that we could help find the Notch you were looking for! We hope your son loves his new NOTCH order 🥰

Posted 1 month ago

“Both bracelets are lovely. When made are a little generous on size so bracelets are a little big”

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Posted 1 month ago

Hi Judi 🤗 Thanks so much for taking the time to leave us a review. We're very happy that you love your bracelets 🥰 We do have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange ☺️ We can even custom-make you a bracelet, so it fits exactly how you want! We've popped you a direct message 🤗

Posted 1 month ago

“Great website and customer service. It would fantastic if the packaging were smaller and matched the size of the product. A massive bag for a notch.”

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Posted 1 month ago

Hi David 🤗 Thanks for leaving us a review, we're very grateful! ☺️ We have passed on your suggestion to our design team regarding the packaging. On future orders, you can request no velvet pouch if you wish; just pop this in the notes section 🤗. All our velvet pouches are recyclable as part of our initiative to minimise waste, reduce carbon footprints, and be kinder to the environment 🥬

Posted 1 month ago

“I was a bit disappointed it didn't include my distance, only event and year.”

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Posted 1 month ago

Hi Kathryn 🤗 Thank you for taking the time out of your day to leave us a review. We want you to be happy with all your Notches. We have popped you an email ☺️ Thanks!

Posted 1 month ago

“WOULD LIKE TO SEE A PIC OF PERSONALISED PRODUCT IM ORDERING RATHER THAN GENERIC PIC”

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Posted 2 months ago

Hi Julie 🤗 Thanks for taking the time to leave us a review, we really do appreciate it 🥰 We have passed this onto our team as it's a great suggestion! In the meantime, we're always happy to help, so if you'd like to see an image of what your Notch will look like, just pop us a message and we can arrange that for you 🤗 Happy Notching!

Posted 2 months ago

“Fast delivery, great to add to notch bracelet another one down..”

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Posted 2 months ago

“Really nice product and customisable as things change plus avoids subscription fees like other services on the market. It’s stylish too. Took a while to arrive but that was in part due to Easter holidays.”

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Posted 2 months ago

“Whilst the service was good and speedy I ordered a charm to go on the bracelet for “allergy to latex” only to find that the spacers used to separate the charms are made containing natural rubber latex. Thinking they were made from silicon I placed them on to have an anaphylactic allergic reaction to them!!”

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Posted 2 months ago

Hi Hannah - I can confirm that our rubber spacers are Nitrile rubber, a copolymer made from acrylonitrile and butadiene, so these do not contain latex

Posted 2 months ago

“Great to be able to mark achievements in this way. I've never been a fan of bead collecting style bracelets but this one really appeals. the only frustrating thing is tha not all the notches are the same size.”

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Posted 2 months ago

“Love the concept 😍 If I was going to be really picky, wasn't impressed with the packaging and the bracelet doesn't sit so you can see the engraving you've paid extra for.”

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Posted 2 months ago

Hi Haley 🤗 Thanks so much for taking the time to leave us a review. All our customer feedback is so important to us! If you unfasten the clasp and fasten the bracelet the opposite way, you'll be able to see your clasp engraving all the time, and the NOTCH branding will be on the underside 🤩 All our bracelets are packaged in our NOTCH branded, recyclable velvet pouches but we do also have lots of gift packaging options available, here: https://notch.io/collections/presentation-celebration-tins so you can select the perfect one for each order 🎁 We have sent you a direct message. Thanks so much 🤗

Posted 2 months ago

“All perfect, and I love my bracelet and first notch. However some laymans instructions would've helped. I tried to twist the clasp apart and only realised about the black stoppers after reading another review.”

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Posted 3 months ago

Hi Denise 🤗 Thanks so much for taking the time to leave us a review, we really do appreciate it! We're so happy to hear that you love your new bracelet and Notch 🥰 If you ever do have any questions in the future, our NOTCH Customer Service team is available 7 days a week! We are here for you before, during, and after your purchase 🤗 Our customer services team can be contacted from 9am to 6pm via live chat, Facebook and Instagram, by emailing hello@notch.io or by calling 0333 015 0143 (calls charged as standard rate), excluding Christmas Day, Boxing Day and New Year's Day. We're always on hand to help 🥰

Posted 2 months ago

“Nice products and come in various sizes so ideal if you have smaller or larger wrists.”

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Posted 3 months ago

“I love my bracelet had a slight issue with cochlear charm Notch were very quick to resolve great customer service wouldn't hesitate to recommend”

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Posted 3 months ago

Hi Dorothy - We have sent you a direct message :)

Posted 3 months ago

“Expensive for a cloth bracelet but the engraving looks really good”

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Posted 3 months ago

NOTCH® is rated 4.9 based on 6,800 reviews