NOTCH® Reviews

Name: NOTCH®
Address: 120 Spring Bank, 120 Spring Bank, East Riding of Yorkshire
Rating: 4.91

4.9 Rating 7,949 Reviews

98 %

of reviewers recommend NOTCH®

Company Reviews

Metrics

Info

4.9

Based on 7,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(0)333 0150143

Email:

hello@notch.io

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684

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Followed the sizing guide and it's far too big. Quality is good and it looks nice but far too big.”

Helpful Report

Posted 6 days ago

Hi there! We are sorry to hear the bracelet is too big. We will pop you a direct message, to organise an exchange :)

Posted 6 days ago

“Ordering was difficult to understand. it resulted in me ordering the wrong notch charm.”

Helpful Report

Posted 2 months ago

Hi Lindsey 🤗 We’re sorry to hear that the ordering process was confusing and that you received the wrong Notch charm. That’s certainly not the experience we want for our customers. We’ll be reaching out to you directly to arrange an exchange and make sure you receive the correct charm. Thank you for your feedback 💗

Posted 2 months ago

“Really expensive for what it is. You can hardly team the charm and what is says on it. The quality isn’t very good at all. Really disappointed as this was a gift for someone and it wasn’t cheap. Will not be buying again.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear how disappointed you were with your order, especially as it was intended to be a special gift. This is certainly not the experience we want our customers to have. We appreciate your feedback regarding the visibility of the charm engraving and the quality of the item, and we take comments like this very seriously. We will be contacting you directly to look into this further and see how we can help resolve the issue for you. Thank you for taking the time to share your experience.

Posted 2 months ago

“I love my Notch bracket but HATE that I cannot get it wet! This was NOT clear before purchase. I work in the outdoors and often have my wrists in water. This was not made clear in your advertising Poor show.”

Helpful Report

Posted 3 months ago

Hi Tim 🤗 Thanks for taking the time to leave us a review. We’re really glad to hear you love your Notch bracelet. Just to clarify, this is highlighted before purchase on each bracelet listing within our “Bracelet Care” section, which advises: KEEP YOUR BRACELET DRY Protect your clasp and leather bracelets by always removing them before swimming, showering, bathing, or washing up. Moisture can weaken the magnetic clasp over time and may damage leather. If you do accidentally get it wet, don’t worry, they’re very durable — simply dry the inside of the clasp with a cotton wool bud. This guidance is there to help keep your bracelet looking and performing its best over time. We hope you continue to enjoy wearing your bracelet ✨

Posted 3 months ago

“Not worth the money”

Helpful Report

Posted 8 months ago

Hi there 🤗 Thanks for taking the time to leave us a review. We’re really sorry to hear that you feel your order wasn’t worth the money. That’s never the experience we want for our customers. Our bracelets and Notches are made from high-quality materials and handcrafted with care. We've popped you a direct message so we can look into this for you and ensure you're happy with your purchase 😊

Posted 7 months ago

“Waited 6 days for delivery with no idea of when it was going to arrive.”

Helpful Report

Posted 8 months ago

Hi There! I can see that we shipped your order 2 days after the order date. We apologise for any delays caused by royal mail.

Posted 8 months ago

“Still not arrived, and needed it for tomorrow 😪”

Helpful Report

Posted 11 months ago

Hi Helen 🤗 Thanks for leaving us a review. We're really sorry to hear it hasn’t arrived yet. Just to let you know, your order was dispatched with Royal Mail on the 29th, the day after you placed it. It should normally arrive within their standard delivery window, but occasional delays can happen that are unfortunately beyond our control. Please do keep an eye out today, and if it still doesn’t arrive in time, let us know and we’ll do everything we can to help make it right. We'll keep our fingers crossed it arrive shortly 🤞🏻

Posted 11 months ago

“Haven’t received product yet”

Helpful Report

Posted 1 year ago

Hi Amanda 🤗 We're sorry to hear that your item has not arrived with you. We have checked the tracking and it is showing as delivered on the 16th. We've popped you a direct message to assist you further 😊

Posted 1 year ago

“Poor colour on my bracelet should be red but more like salmon pink”

Helpful Report

Posted 1 year ago

Hi David, we've dropped you a message as we'd be happy to provide an exchange for a different coloured bracelet or a refund. Please let us know how we can help you. Team NOTCH

Posted 1 year ago

“I was jist a little surprised and disappointed that when i bought a second bracelet that the magnets were reverse polarity to another bracelet i have. The purpose of buying the second bracelet in small was to combine with another one bought for me in XL to make two perfect size bracelets but i could not do that.”

Helpful Report

Posted 2 years ago

Hi Andy :) Thanks so much for taking the time to leave us a review! Our bracelets are designed to be single bracelets, so not compatible to extend an existing bracelet :) Please pop us a message at hello@notch.io and we'd be happy to help! Thanks again :)

Posted 1 year ago

“I asked for some replacement rubber washers to be included in my order and this wasn’t fulfilled.”

Helpful Report

Posted 2 years ago

Hi Marc :) Thanks for taking time out to leave us a review! Please pop us a message over at hello@notch.io and we'd be happy to help! Thanks :)

Posted 1 year ago

“I bought a blue Notch from them 2yrs ago. A year later the colour had gone weird, unlike the ones I have in other colours. I emailed Notch with pics, they replaced it with a duplicate. Now that Notch looks the same as other one did. No problem with my other coloured Notches which are older. I emailed Notch a week or so ago with pics, asking if they could send me out another replacement, but this time in red so the same thing doesn't happen again. No response.”

Helpful Report

Posted 2 years ago

“Was disappointed, my charm was gold coloured with family. Can hardly mske out the characters. They don't seem to be etched deep enough. Surely they should be either darker or lighter so they show up?”

Helpful Report

Posted 2 years ago

“I ordered 2 charms exactly the same for e different ppl and received them in same bag I was really upset on asking for another I was told it was to save on packaging fir the environment I was upset either that response too as it came either e different leaflets sbout notch in very colourful thick card??”

Helpful Report

Posted 2 years ago

Hi Sam, We can see we have already shipped the extra presentation pouch you had requested, this should be arriving with you soon! :)

Posted 2 years ago

“Got some previously and loved them. Disappointed with the last 2. I bought PR 50 for my sister thinking it would be repeated to fill up the notch but looks very bare. Should have got Park Run 50 printed. Also asked for a dove to be printed on the personalised one, I had already emailed and asked if it was possible but no dove. I did request in the comments which was what I was advised to do. The previous ones I bought are ace and the brackets so just unlucky.”

Helpful Report

Posted 2 years ago

“The Bracelets have two designed features that retain the notch on the cord, not so the Tale, relying on only an elasticated band to hold the notch on - with a Tale, gravity is a direct applier of pressure to encourage the metal to slide off. The Endcap being aluminium does not allow the creation of a magnetic cover cap to be added to give that second level of retention capability yet this is demonstated as clearly about in the bracelet.”

Helpful Report

Posted 3 years ago

Hello Roger, Thank you for your recent Review. We try to ensure that everyone’s experience of NOTCH is exceptional and so we’re naturally disappointed that you feel let down on this occasion. I do hope that I can clarify our product design features, which my customer service colleagues have outlined to you. Whether a customer chooses a Bracelet or a Tale, the design of both is such that Notches are held snugly in place by the tight-fitting rubber spacers which we supply with every Notch. The spacers overcome gravity whether on a Tale or an open Bracelet (and have never failed). As our website mentions, the purpose of the magnetic clasp on the bracelet is merely to close the bracelet while being worn on the wrist. Magnetism plays no part in securing Notches. The securing role is performed solely by the rubber spacers, as demonstrated on an open Bracelet (hung vertically) or on a Tale. We were very pleased to have created a unique Tale for you, to your personal length requirements, and to have engraved a special icon for you. We hope we offered added value by doing so at no extra charge, and we were also pleased to discount your total order by 10%. When our customer service team were in touch with you regarding your query about magnetism, they did not hear back from you regarding our offer of an exchange of product. That offer still stands, as does my offer of a full refund if you still feel very disappointed. We hope you feel able to add to your Notch collection as you continue your geo-caching journey. Kind regards, Chris, Team NOTCH.

Posted 2 years ago

“Very disappointed with the gold personalised notch I received. The lettering is an insipid grey sort of colour. Definitely not the clear black lettering as depicted on the website. Have messaged Notch through their "Contact Us" form on their website. To date have not even received an acknowledgement. So, unfortunately, at this point, I cannot recommend.”

Helpful Report

Posted 3 years ago

Hi Tamara, we're so sorry you are disappointed. We have been trying to contact you to try and resolve this for you, but have been unable to reach you. Please can you contact us at hello@notch.io and we will look to help you. Thank you, Team Notch

Posted 3 years ago

“I bought the medical emergency bracelet and am disappointed that the medical id logo is understated and the notch brand is more prominent. I don’t feel comfortable that it will get noticed. Same with the Addison’s disease charm. Service and product great but not suitable as a medical id bracelet.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, We have sent you an email 😊

Posted 3 years ago

“Nothing I can say about the product as I haven’t yet received it.”

Helpful Report

Posted 3 years ago

Hi Julia, We are sorry that you received an invitation to review before your items had arrived. We send invitations to review automatically 7 days after orders are sent out. We have sent you an email, Team NOTCH

Posted 3 years ago

“Took nearly a fortnight to arrive……😢 Maybe postal strikes didn’t help.”

Helpful Report

Posted 3 years ago

NOTCH® is rated 4.9 based on 7,949 reviews