“My 3-star mark is an average of the bracelet and the service.
I am genuinely pleased with the bracelet, I love everything about it, and that is 5.
However, for the service, I'm giving you 1. First, you forgot to ship it. It was only after my email that you proceeded with my order, without a word of apology. And then, there was a mess with documents, and it stack at the customs for a while. It's like the international shipping outside Europe was too much for that delivery company.”
“NOTCH are, quite simply, fabulous. They have a huge selection of bracelets, which look lovely, as well as carrying the important allergy information on the beads. My children have chosen something that they will actually wear, without it being a chore.
Notch’s customer service is excellent. If they aren’t around on live chat, their email response time is super speedy.
Would highly recommend - we will definitely be adding to our collections.”
“Amazing experience. This is a gift for my wife's 50th. I could not remember if I ordered the notches correctly and I emailed them and they responded so quickly and efficiently. Fantastic customer service.”
“My first bracelet came and was too large, despite having it engraved, Notch replaced it for me. The notches are cute, and I have made them individual to me. As on a running journey from C25K now training for a half marathon, it’s great I can have notches showing my improvements and achievements. Love these.”
“Excellent customer service from Notch, I enquired about having a Lundy Island Half Marathon Notch as it was not listed. Within hours the notch was on the website and available to order. When I did place my order I also added an additional customized notch, both arrived with 48hrs and have pride of place on my bracelet.”
“I received a notch bracelet with a notch on for my birthday & wanted to add 2 old race notches to it. So easy to order, delivery was really quick & the notches were just as described. I can't wait to add more.”