NOTCH® Reviews

Name: NOTCH®
Address: 120 Spring Bank, Hull
Rating: 4.92

4.9 Rating 6,792 Reviews

98 %

of reviewers recommend NOTCH®

Company Reviews

Metrics

4.9

Based on 6,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

650

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My notch hasn’t turned up yet 🤷🏿‍♂️”

Helpful Report

Posted 1 month ago

Hi Kevin 🤗 Thanks for leaving us feedback, we really appreciate all customer comments. We can see that your order placed on the 22nd of May was shipped from our studio, via Royal Mail 1st Class on the 23rd of May. A shipping confirmation was sent out to you via email with the tracking number ☺️. The tracking number issued by Royal Mail 1st Class provides confirmation that it has been posted and again when it has been delivered. If there is no update on the Royal Mail tracking system this means that it is still with the Royal Mail. We have popped you a direct message to help resolve this. Thanks ☺️

Posted 1 month ago

“Ordered bracelet with 5 NUFC charms in black and white 5 game all gold poor service wont buy again avoid you may not get what you order.”

Helpful Report

Posted 4 months ago

Hi Michael :) Thanks so much for leaving us a review, we really do appreciate all customer feedback! Upon ordering, customers can select the colour of the Notch they would like :) We want you to love your new NOTCH bracelet and Notches. We've popped you an email :) Thanks!

Posted 4 months ago

“Bought my notch bracelet through parkrun to commemorate 200 runs and added a few other notches. Initially very pleased with it and how it looks but unfortunately within a month after a (fairly quiet) night out the bracelet wasn’t there when I got home, must have come off when taking my jumper off at some point. I guess magnet not quite strong enough. Shame as seemed a good way to mark my accomplishments over time.”

Helpful Report

Posted 8 months ago

Hi Chris :) Thanks for taking the time to leave a review. We're sorry to hear that your bracelet has been lost! Please pop us a message at hello@notch.io Thanks!

Posted 8 months ago

“The order was not as ordered I ordered an extra large with engraving and receieved an extra small without any engraving Total waste of time and money”

Helpful Report

Posted 1 year ago

“I’m disappointed to be honest I ordered this product on the 11th of this month and haven’t really had any updates on delivery times etc,”

Helpful Report

Posted 1 year ago

Hi Chloe! Thank you for your review, we can see your order was placed on 11th December, shipped on 13th December and delivered 19th December. We do send every customer an order confirmation email which contains information on shipping timescales, and a shipping email once the order has been sent. If these emails don't arrive, please just drop us a message and we will be happy to resend them to you! We do hope you had a wonderful holiday season, and wish you all the best for the New Year! Best Regards, Team NOTCH

Posted 1 year ago

“I've only gave this as I've not had mine. It's a present for my wife as it was our anniversary.”

Helpful Report

Posted 1 year ago

Hi Lisa! Thank you for taking the time to review, review invitations are sent out automatically, we are sorry that this invitation arrived before your order. We believe we are already in touch with you regarding this order. Best Regards, Team NOTCH

Posted 1 year ago

“I have been asked for a review, when I have not received the goods. So maybe chase the courier company then I can hopefully give a better review.”

Helpful Report

Posted 1 year ago

Hi Patrick, we're sorry that your order has not yet arrived with you - we will send you an email to resolve this. Our invitations to review are sent automatically after orders have been shipped, we're sorry for any inconvenience caused. Team NOTCH

Posted 1 year ago

“I still haven’t received my order.”

Helpful Report

Posted 2 years ago

Good morning Claire! We are sending you an email regarding this - we can see your order was shipped on 3/5/23

Posted 2 years ago

“You’re asking me how I found your product - I still haven’t received it!!!!!”

Helpful Report

Posted 2 years ago

Hi Lisa, our review invitations are sent out automatically once orders have been shipped, we're sorry your invitation has arrived before your order has been delivered. We will pop you an email regarding your delivery :)

Posted 2 years ago

“Looked nothing like the photo in advert.extremely disappointed total waste of money”

Helpful Report

Posted 2 years ago

Hi Donna, we're sending you an email!

Posted 2 years ago

“I’m being asked to rate the service and I haven’t received my goods yet!”

Helpful Report

Posted 2 years ago

Hi David, We are sorry that you received an invitation to review before your order has arrived. We send invitations to review automatically 7 days after orders are sent out. We have sent you an email, Team NOTCH

Posted 2 years ago

“Still not got my order, as it’s for Christmas and I ordered it back in November, not happy at all”

Helpful Report

Posted 2 years ago

Hi Jo, we have sent you an email, Team NOTCH

Posted 2 years ago

“Tracking isn’t working don’t know where my package is Am very disappointed as have used This company before and never had issues”

Helpful Report

Posted 2 years ago

Hi Emily, we are very sorry to hear that you haven't received your order. We've sent you an email to try and rectify this as soon as possible for you.

Posted 2 years ago

“We have not received our bracelet yet which was brought as a 16th burthday present. Please could you.look into this.”

Helpful Report

Posted 2 years ago

Hi Julie, following our email we are pleased that your bracelet has arrived. We are really sorry that your delivery was delayed due to the Royal Mail strikes. Kind Regards, Team Notch

Posted 2 years ago

“Ordered a notch in purple, my partners favourite colour and it arrived in black and later than expected. Not very happy and too busy to spend hours on the phone moaning!”

Helpful Report

Posted 2 years ago

“ordered Sunday 05/08 as of Tuesday 05/17 still no sign of it arriving”

Helpful Report

Posted 3 years ago

“I order a notch bracelet last year and was waiting 4 weeks, but the managing director sorted this out. And the I order another bracelet for mothers day on the 13th of March and still haven't received it. The products are lovely but the delivery time is outrageous . Maybe review your courier service.”

Helpful Report

Posted 3 years ago

“Still waiting on notches not arrived”

Helpful Report

Posted 3 years ago

“I ordered a bracelet and a notch and they weren’t here for Christmas in fact I have still not received them yet, I will wait another few days and I will be contacting notch to see where or what has happened with my order”

Helpful Report

Posted 3 years ago

“Was not what I expected. Not happy was not worth the money.”

Helpful Report

Posted 3 years ago

NOTCH® is rated 4.9 based on 6,792 reviews