NOTCH® Reviews

Name: NOTCH®
Address: 120 Spring Bank, 120 Spring Bank, East Riding of Yorkshire
Rating: 4.91

4.9 Rating 7,546 Reviews

98 %

of reviewers recommend NOTCH®

Company Reviews

Metrics

4.9

Based on 7,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Haley Traetto-Reynolds

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for expedited delivery for Mothers Day. Not delivered”

Helpful Report

Posted 1 week ago

Hi Mark 🤗 We’re really sorry to hear that your order didn’t arrive in time for Mother’s Day and we completely understand how disappointing that must have been. We replied to your email this morning, but we also wanted to respond here to apologise for the delay caused by the courier. Your order was dispatched from our studio the very same day it was placed and sent using the expedited delivery option you selected. Unfortunately, once the parcel leaves our studio it is in the courier’s hands and the final delivery timing is outside of our control. We’ve been in touch via email again and will do our best to help resolve this for you. Thank you for your patience. Team NOTCH

Posted 1 week ago

“Have still not received my order even though the money has been taken by yourselves”

Helpful Report

Posted 1 month ago

Hi Nicky 🤗 Thanks for taking the time to leave us a review! We can see that your order, placed on the 25th, was shipped from our studio on the 26th and was delivered on the 4th of February. While we always dispatch orders as quickly as possible, any delays caused by Royal Mail are unfortunately outside of our control. We really appreciate your patience and hope you’re enjoying your NOTCH® order 💗 Please don’t hesitate to reach out if there’s anything else we can help with.

Posted 1 month ago

“Love the product, but magnetic clasp weakened on my first one and lost nearly £200 worth of bracelet. Emailed notch customer service and they didn’t have the decency to reply. I Only replaced it all because of the memories of some of the notches.”

Helpful Report

Posted 2 months ago

Hi Emma! We are sorry to hear your bracelet went missing. I have looked through our emails and unfortunately we are unable to find one with your name or email, so we apologise that this did not come through to us. Please note, you can also contact us via livechat, phone and social media also, if you need our help.

Posted 2 months ago

“i still have not received my order with notch.”

Helpful Report

Posted 3 months ago

Hi 🤗 Thank you for your feedback. We’re really sorry for the delay and understand how frustrating this must have been. We can see that your order has now been delivered successfully. Once orders are dispatched, delivery times are managed by Royal Mail, which is unfortunately outside of our control, but we always do our best to get orders sent out as quickly as possible. Please don’t hesitate to reach out if we can help with anything else 💗

Posted 3 months ago

“I ordered 2 lace tags in July and reordered the same tags a couple of weeks agi but was very disappointed that although I had ordered the same font and colour, they were different in appearance which detracts from wearing them as a pair.”

Helpful Report

Posted 3 months ago

Hi Helen! We of course want your order to be perfect for you, so we will pop you a direct message.

Posted 3 months ago

“My notch hasn’t turned up yet 🤷🏿‍♂️”

Helpful Report

Posted 9 months ago

Hi Kevin 🤗 Thanks for leaving us feedback, we really appreciate all customer comments. We can see that your order placed on the 22nd of May was shipped from our studio, via Royal Mail 1st Class on the 23rd of May. A shipping confirmation was sent out to you via email with the tracking number ☺️. The tracking number issued by Royal Mail 1st Class provides confirmation that it has been posted and again when it has been delivered. If there is no update on the Royal Mail tracking system this means that it is still with the Royal Mail. We have popped you a direct message to help resolve this. Thanks ☺️

Posted 9 months ago

“Ordered bracelet with 5 NUFC charms in black and white 5 game all gold poor service wont buy again avoid you may not get what you order.”

Helpful Report

Posted 1 year ago

Hi Michael :) Thanks so much for leaving us a review, we really do appreciate all customer feedback! Upon ordering, customers can select the colour of the Notch they would like :) We want you to love your new NOTCH bracelet and Notches. We've popped you an email :) Thanks!

Posted 1 year ago

“Bought my notch bracelet through parkrun to commemorate 200 runs and added a few other notches. Initially very pleased with it and how it looks but unfortunately within a month after a (fairly quiet) night out the bracelet wasn’t there when I got home, must have come off when taking my jumper off at some point. I guess magnet not quite strong enough. Shame as seemed a good way to mark my accomplishments over time.”

Helpful Report

Posted 1 year ago

Hi Chris :) Thanks for taking the time to leave a review. We're sorry to hear that your bracelet has been lost! Please pop us a message at hello@notch.io Thanks!

Posted 1 year ago

“The order was not as ordered I ordered an extra large with engraving and receieved an extra small without any engraving Total waste of time and money”

Helpful Report

Posted 1 year ago

“I’m disappointed to be honest I ordered this product on the 11th of this month and haven’t really had any updates on delivery times etc,”

Helpful Report

Posted 2 years ago

Hi Chloe! Thank you for your review, we can see your order was placed on 11th December, shipped on 13th December and delivered 19th December. We do send every customer an order confirmation email which contains information on shipping timescales, and a shipping email once the order has been sent. If these emails don't arrive, please just drop us a message and we will be happy to resend them to you! We do hope you had a wonderful holiday season, and wish you all the best for the New Year! Best Regards, Team NOTCH

Posted 2 years ago

“I've only gave this as I've not had mine. It's a present for my wife as it was our anniversary.”

Helpful Report

Posted 2 years ago

Hi Lisa! Thank you for taking the time to review, review invitations are sent out automatically, we are sorry that this invitation arrived before your order. We believe we are already in touch with you regarding this order. Best Regards, Team NOTCH

Posted 2 years ago

“I have been asked for a review, when I have not received the goods. So maybe chase the courier company then I can hopefully give a better review.”

Helpful Report

Posted 2 years ago

Hi Patrick, we're sorry that your order has not yet arrived with you - we will send you an email to resolve this. Our invitations to review are sent automatically after orders have been shipped, we're sorry for any inconvenience caused. Team NOTCH

Posted 2 years ago

“I still haven’t received my order.”

Helpful Report

Posted 2 years ago

Good morning Claire! We are sending you an email regarding this - we can see your order was shipped on 3/5/23

Posted 2 years ago

“You’re asking me how I found your product - I still haven’t received it!!!!!”

Helpful Report

Posted 2 years ago

Hi Lisa, our review invitations are sent out automatically once orders have been shipped, we're sorry your invitation has arrived before your order has been delivered. We will pop you an email regarding your delivery :)

Posted 2 years ago

“Looked nothing like the photo in advert.extremely disappointed total waste of money”

Helpful Report

Posted 2 years ago

Hi Donna, we're sending you an email!

Posted 2 years ago

“I’m being asked to rate the service and I haven’t received my goods yet!”

Helpful Report

Posted 3 years ago

Hi David, We are sorry that you received an invitation to review before your order has arrived. We send invitations to review automatically 7 days after orders are sent out. We have sent you an email, Team NOTCH

Posted 3 years ago

“Still not got my order, as it’s for Christmas and I ordered it back in November, not happy at all”

Helpful Report

Posted 3 years ago

Hi Jo, we have sent you an email, Team NOTCH

Posted 3 years ago

“Tracking isn’t working don’t know where my package is Am very disappointed as have used This company before and never had issues”

Helpful Report

Posted 3 years ago

Hi Emily, we are very sorry to hear that you haven't received your order. We've sent you an email to try and rectify this as soon as possible for you.

Posted 3 years ago

“We have not received our bracelet yet which was brought as a 16th burthday present. Please could you.look into this.”

Helpful Report

Posted 3 years ago

Hi Julie, following our email we are pleased that your bracelet has arrived. We are really sorry that your delivery was delayed due to the Royal Mail strikes. Kind Regards, Team Notch

Posted 3 years ago

“Ordered a notch in purple, my partners favourite colour and it arrived in black and later than expected. Not very happy and too busy to spend hours on the phone moaning!”

Helpful Report

Posted 3 years ago

NOTCH® is rated 4.9 based on 7,546 reviews