Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,229 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,229 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 23rd July 2025

1973

Anonymous

Anonymous // 01/01/2019

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“Great service and as always love Hurtta prog coats and chucki t range what is not to like”

Helpful Report

Posted 7 months ago

Thank you so much Helen!

Posted 7 months ago

“Great service and speed of delivery. Product is of great quality. Not only do I use it for my dogs collar but also use the additional clips on my running shoes when out running, definitely get noticed then!!”

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Posted 7 months ago

Wonderful Jez thank you so much!

Posted 7 months ago

“Excellent product. So far my dog has remained dry where the coat sits. I would recommend this product”

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Posted 7 months ago

Thank you so much Julie! Lovely to hear you're so pleased with the Fjord Jacket!

Posted 7 months ago

“Excellent service. Delivery was really quick and I was kept updated on the progress of my order. The quality of the double ended lead is exceptional. The clips are strong and excellent quality and the rubberised detail on the lead ensures it doesn't slip when my hands or gloves are wet. I would highly recommend Mountain Dog.”

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Posted 7 months ago

Thank you so much Denise! It is lovely to hear you're so pleased with our service and the DNA Grip Lead too!

Posted 7 months ago

“This is the second harness I’ve bought from Mountain Dog. I messed up my order the first time and they were so very helpful. The harness (Comfort Walk Pro Harness) is really good quality and so when I needed a second, I bought from here again. Amazing service again! Dispatched the same day and delivered very quickly! Would highly recommend!”

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Posted 7 months ago

Always wonderful to hear Sarah. Thank you so much for your lovely review!

Posted 7 months ago

“Excellent product thank you”

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Posted 7 months ago

Lovely to hear you're so pleased with The Non-Stop Trekking Coat Richard. Thank you so much!

Posted 7 months ago

“Well presented website, very informative and the buying process was very simple, very speedy delivery.”

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Posted 7 months ago

Thank you so much Andrew! Wonderful to hear everything worked so well for you. Thank you for choosing Mountain Dog!

Posted 7 months ago

“Super quick delivery, product is very well made.”

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Posted 7 months ago

Thank you so much Diane! Lovely to hear you love the Non-Stop Fjord as much as we do

Posted 7 months ago

“Very pleased with my resent purchase, the harness is just right and the service from ordering to receiving was problem free.”

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Posted 7 months ago

So lovely to hear Christine! Thank you so much!

Posted 7 months ago

“Excellent service. One harness was too small but the Mountain Dog RMA process is seamless.”

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Posted 7 months ago

Great to hear our returns process worked so well for you Chris. Thank you so much for your kind review

Posted 7 months ago

“Always good delivery service and great quality products … the Icepak jackets for my now 12yo dog, who never liked wearing clothing, is very happy with these 2 jackets I bought … comfy in all the right places (under elbows, shoulders and neck) non restrictive, adjustable and great quality. She is enjoying a bit of extra warmth and protection from the winter weather this year! I have had other products from MD and have been very happy with service and quality.”

Mountain Dog 5 star review on 2nd December 2024

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Posted 7 months ago

Thank you so much Chrissy! Thank you for sharing your lovely photo too!

Posted 7 months ago

“Always great service from mountain dog. We’ve ordered a few products from them and so far everything has been good quality and a great price. We had to return an unwanted item once and got great service from the team.”

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Posted 7 months ago

Thank you so much Claire, that is lovely to hear!

Posted 7 months ago

“Great products”

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Posted 7 months ago

Thank you so much Jo!

Posted 7 months ago

“Fantastic design and quality.”

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Posted 7 months ago

Lovely to hear you're so pleased with the Non-Stop Glacier David! Thank you so much

Posted 7 months ago

“Brilliant as usual, well packaged and delivwred in good time, at a great price”

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Posted 7 months ago

Thank you so much Gareth!

Posted 7 months ago

“We bought dog coats, towels, a Kong toy and a training pouch. All of the items are good quality and were sent out promptly. However, the parcel was dispatched using Royal Mail 48 hour tracked and this was abysmal. The parcel was sent by Royal Mail from the local centre to the wrong depot and then had to be resent to another depot in a different part of the country before it could be sent to our local delivery centre. What should have been a 48 hour service, ended up being a 6 day service. A different courier would be better in future.”

Helpful Report

Posted 7 months ago

Lovely to hear you're so pleased with all the items from your order Christine. I can see, our hard working team shipped your free shipping order the same day it was placed on the Wednesday 20th after our 2pm same day shipping cut off and Royal Mail completed delivery on Monday 25th within our 3-5 working day estimate for our free delivery service. Alas, it does seem Royal Mail where up against it with your parcel in this instance, due to high volumes within their network, around what has become Black Friday Month for most, along with adverse weather in many areas including localised flooding. As you can imagine we have tried all carriers over the years and on a whole have found Royal Mail to be the most reliable (in many cases nothing beats a local posties knowledge). Thank you so much for choosing our small business rest assured we do value your review and feedback.

Posted 7 months ago

“Fantastic response time Great product choice Brilliant customer service”

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Posted 7 months ago

“First class product and a relief something that isn't made in China!! British made excellent quality. I purchased two of the shock anchor tethers for our labradors to travel in the car,as they have a habit of jumping straight out when the boot is opened. These have done the trick, although the labs were not impressed! Good comms throughout and easy payment. I highly recommend and would buy again from this company.”

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Posted 7 months ago

“Soo, pleased with the coat we ordered for our Corgi. The Mountain Dog team was also so helpful when it came to ordering the perfect size and style!”

Mountain Dog 5 star review on 26th November 2024

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Posted 7 months ago

“Great selection, exactly what I wanted cheaper than buying direct. Great delivery packaged well.”

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Posted 7 months ago

Mountain Dog is rated 4.9 based on 6,229 reviews