Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,502 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th April 2026

2113

Anonymous

Anonymous // 01/01/2019

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“Great service, quick delivery, good instructional videos, have already recommended to friends.”

Mountain Dog 5 star review on 21st April 2022

Helpful Report

Posted 3 years ago

Thank you Mary, your pooch looks fantastic!

Posted 3 years ago

“5* They allowed me to exchange a harness, that i ordered the wrong size, past the 14 day returns window. Easily to arrange with them.”

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Posted 3 years ago

Thank you for the review and the lovely photo of your furbaby! Looks great!!

Posted 3 years ago

“Our Mini Schnauzer loves her sleeping bag on our camping trips! Great product and quick delivery.”

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Posted 3 years ago

What fantastic photos! Thank you so much for the feeback! We hope to see you shopping with us again in the future.

Posted 3 years ago

“Great customer experience and would purchase again from this retailer”

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Posted 3 years ago

Thank you for the review!

Posted 3 years ago

“Sent the wrong item. Returns process good but shouldn’t need to use it for silly mistakes.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave a review - I'm very sorry to hear you received the wrong item. Our small business works very hard to get each order out quickly and accurately. The warehouse team are very thorough and diligent when picking and packing our orders- any errors are exceptionally rare and we will of course resolve these as swiftly as possible. Please reach out to our customer contact team on our email address: bark@mountaindog.uk so that we can look into and resolve this for you. Many thanks, Mountain Dog Team

Posted 3 years ago

“Great product and service 😊”

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Posted 3 years ago

Thank you for choosing to shop with us!

Posted 3 years ago

“Great company & if you have a problem they sort it out quickly, so I’m impressed and the quality of products, i have found to be excellent”

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Posted 3 years ago

Thank you so much for the kind words, we are glad to hear that you were happy with our service. We hope to see you shopping with us again in the future.

Posted 3 years ago

“Best harnesses I've found, and easy to buy, quick to receive.”

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Posted 3 years ago

Thank you for taking the time to leave us a review.

Posted 3 years ago

“We ordered this harness for our rescue greyhound after the rescue lent us the same harness during the two week home trial period. We didn’t know the size of the borrowed harness so used the instructions on the website. It was super easy to to do the measurements and select the right harness and the right size. It arrived very quickly and is a perfect fit - we were a little worried as the harness is not cheap and having a greyhound adds another level of difficulty to selecting the right harness ! Really pleased with our purchase and we have a happy hound who enjoys her walks ! We would have no issue in recommending this product.”

Helpful Report

Posted 3 years ago

Thank you for the lovely review, Joanne, we are so glad that you love the harness just as much as we do here at Mountain Dog HQ.

Posted 3 years ago

“Ordered a new harness for our 7 month old puppy it fits her perfectly with a fair bit of growing room for her and it’s obviously very comfy for her to walk in too and shes no longer pulling and walking her is a dream now too.”

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Posted 3 years ago

Hello Vicky, thank you so much for taking the time to leave us a review. That is fantastic to hear, we are so glad that we could help.

Posted 3 years ago

“Great range of products and their harness sizing calculators are really useful. Dispatch was super fast!”

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Posted 3 years ago

Thank you so much Victoria for the lovely feedback. We are so glad you received your order quickly.

Posted 3 years ago

“I love the products great service very good quality value for money”

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Posted 3 years ago

Thank you for the review Mark! We hope to see you again soon.

Posted 3 years ago

“Excellent service & very competitive price”

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Posted 3 years ago

Thank you for the review and 5 star rating!

Posted 3 years ago

“The website is nicely displayed and easy to navigate. Having purchased Hurtta products previously, I was already aware of the quality of their range. Delivery was rapid, so I'll definitely use them again, and have recommended Mountain Dog to other dog owner friends.”

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Posted 3 years ago

Thank you so much for the lovely review and 5 stars! We can't wait to see you shopping with us again!

Posted 3 years ago

“After having an issue with a purchase, customer services couldn't have been more helpful in dealing with the issue promptly and professionally. My original purchase was also dealt with in the same manner, would highly recommend them.”

Helpful Report

Posted 3 years ago

Thank you so much for the lovely words Julie, we are so glad we could help resolve the issues you were having. We can't wait to see you shopping with us again. Mountain Dog Team.

Posted 3 years ago

“Really good range of products. Easy ordering and quick delivery”

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Posted 3 years ago

Thank you for the review Sarah. We hope to see you shopping with us again soon.

Posted 3 years ago

“Excellent service. Swift delivery. Product is well made & the fit is perfect.”

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Posted 3 years ago

Fantastic, thank you so much for taking the time to leave us a review.

Posted 3 years ago

“Excellent service and value for money. Cloud chaser coats are very good - great fit, easy to wash and dry quickly.”

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Posted 3 years ago

Thank you for the review, Pam, we are so glad that you liked the products, and we hope to see you again soon!

Posted 3 years ago

“fast delivery”

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Posted 3 years ago

Excellent, thank you so much for the review!

Posted 3 years ago

“Very pleased with the product and the service :)”

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Posted 3 years ago

Fantastic to hear, thank you so much for the review Dana!

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,502 reviews