Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,533 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product use it daily”

Helpful Report

Posted 5 years ago

“Bought Ruffwear front range harness (medium). Best price online at time of purchase. No complaints with product or Mountain Dog. Quick delivery via Royal Mail and all in order.”

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Posted 5 years ago

“Excellent service. Excellent gear. Excellent product knowledge. Excellent harness. Works a treat for my German Shepherd. Highly recommend!! Thank you Mountain Dog!!”

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Posted 5 years ago

“Super quick delivery, good quality and value”

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Posted 5 years ago

“Too early to tell if it's working but delivery was quick will keep updated”

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Posted 5 years ago

“Quick and easy to order from and received all very quickly. Happy purchase.”

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Posted 5 years ago

“Easy to order and arrived very promptly- would definitely use this company again”

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Posted 5 years ago

“excellent, comfortable and light”

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Posted 5 years ago

“Great company, great service, great products.”

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Posted 5 years ago

“The product supplied by Mountain dog came exactly as described, and despite my caution about sizing, I followed the size guide and it fit perfectly.”

Mountain Dog 5 star review on 20th April 2021

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Posted 5 years ago

“I love the Rukka solid harness from Moutain dog and solid leash. It is really good quality, comforatble for my dog and doesn't cause matting of his coat. The clips are lockable and secure. Despite overexcited pulling the fabric has not stretched and are soft in my hand. I will happily buy again from Mountain dog.”

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Posted 5 years ago

“Good service and fast delivery!”

Mountain Dog 5 star review on 19th April 2021

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Posted 5 years ago

Hi Venla, Thanks for taking the time to leave us a review! The Front Range Harness is a fan-favourite here at Mountain Dog – we’re so glad to hear you and your pup love it too! Best wishes, Mountain Dog Team

Posted 3 years ago

“Very pleased with the service provided. The communication was fab when the leads were delayed and there was a lovely box of treats in the parcel for the delay.”

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Posted 5 years ago

“Very pleased with products. Arrived quickly. Excellent communication.”

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Posted 5 years ago

“Excellent service. My product was delivered very promptly.”

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Posted 5 years ago

“The level of customer service I received from Rachel at Mountain Dog was outstanding. So helpful and kind. The products I ordered were sent swiftly and were exactly what I needed. I’d made an error on my original order and Rachel helped to amend it straight away..”

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Posted 5 years ago

“Bought for my German Shepherd pup , strong , durable and she loves to play with it .”

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Posted 5 years ago

“The leashes are made with excellent quality, durable and extremely strong. I purchased the leashes with Carabiners. The customer service is fantastic. I was taken care by Rachel, very informative and helpful and the delivery was very quick . I will be ordering again in the future from Mountain Dog.”

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Posted 5 years ago

“Product brill very prompt service thank you”

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Posted 5 years ago

“Sizing of Harness wasn’t as advertised, tried twice to speak with company to look to alternative and prior to placing review, but no communication back & just got refund. Shame as product seemed good quality but waist size not as advertised, was 20 cm’s shorter, neck size was accurate. No idea if I got faulty one or if generally sizing wrong.”

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Posted 5 years ago

Hi Jo, we are not sure why you couldnt speak to our customer service team we are always here to help - apologies this happened to you. So pleased you were at least able to review the harness and I note that this was duly returned and refunded. I hope we can get something for doggo that is more suitable.

Posted 4 years ago

Mountain Dog is rated 4.9 based on 6,533 reviews