Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,104 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stuff and helpful”

Helpful Report

Posted 10 months ago

Hi Paul, Thank you for your review! We're delighted to hear that you found our service great and helpful. Your satisfaction is incredibly important to us, and we appreciate your comments! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Good quality item but corner slightly bent, probably during shipping.”

Helpful Report

Posted 10 months ago

Hi Thomas, Thank you for your review! We’re glad to hear that you found the item to be of good quality. We’re really sorry to hear about the bent corner. We understand how disappointing this can be. Please get in touch with us to discuss. Thank you! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Excellent service and David was really helpful”

Helpful Report

Posted 10 months ago

Hi Kenneth, Thank you for your kind review! We’re delighted to hear that you experienced excellent service and found David to be helpful. Your satisfaction is our priority! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Appears good quality, so happy with purchase. Quite awkward to install as door does not separate from frame.”

Helpful Report

Posted 10 months ago

Hi Mark, Thank you for your review! We're pleased to hear that you are happy with the quality of your purchase. We understand that installation can sometimes be a bit tricky, and we appreciate your feedback on this matter. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Great product at a great price, fast delivery, fits and looks great”

Helpful Report

Posted 10 months ago

Hi Brendan, Thank you for your review! We’re thrilled to hear that you really like the product you ordered and that it fits well. In addition, it's great to know that your order was delivered swiftly. Thank you again for the review. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Such a brilliant site and so straight forward many thanks”

Helpful Report

Posted 10 months ago

Hi Marie, Thank you for your review! We’re so pleased to hear that you found our site straightforward and easy to use. Your feedback means a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Brilliant service for a bespoke attic hatch requirement. Very impressed”

Helpful Report

Posted 10 months ago

Hi William, Thank you for your review! We're thrilled to hear that you were impressed with our service for your bespoke loft hatch. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Purchased a couple of loft hatch covers by phone and the customer service was fantastic. The person helped me so much and made the ordering so easy and the delivery was as they said it would be. Excellent company to deal with. 👏👏👏👏”

Helpful Report

Posted 10 months ago

Hi Rob, Thank you so much for your review! We’re delighted to hear that you had a great experience with our customer service. Your kind words about our company are greatly appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“The unit works perfectly, however I had to file part of the unit so another part would fit into it.”

Helpful Report

Posted 10 months ago

Hi Malcolm, Thank you for your review! We're glad to hear that the unit is working perfectly for you. We appreciate your feedback regarding the fitting issue and will take that into consideration for future improvements. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Apart from delivery dates confirmation being quite vague,products were great.”

Helpful Report

Posted 10 months ago

Hi Garry, Thank you for your review! We appreciate your feedback on the delivery dates. We're glad to hear that you like the products, and we'll take your comments on board. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Really pleased with my purchase. Excellent product made exactly to my specification. Easy to fit, & so much better than the 'old door' that existed previously. Very solid (metal) hatch door & frame. Nice finish. Robust. Air tight - keeping my home much warmer. Very good value. Well worth the investment. HIGHLY RECOMMENDED !!”

Helpful Report

Posted 10 months ago

Hi Anthony, Thank you for the 5-star review! We're thrilled to hear that you're pleased with your purchase. It's great to know that the new loft hatch is an improvement and also provides warmth. Your recommendation means a lot to us! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Replaced loft hatch with made to measure one. Perfect fit and looks good”

Helpful Report

Posted 10 months ago

Hi Jim, Thank you for the 5-star review! We're delighted to hear that your new loft hatch is a perfect fit and looks good! Thank you again for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Good service and prompt delivery”

Helpful Report

Posted 10 months ago

Hi Bhupesh, Thank you for the 5 star rating! We are thrilled to hear you received good service from the Jupiter Blue Ltd Team and your delivery was delivered promptly. Thank you again for the review. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“I haven’t fitted yet! It’s is robust!!”

Helpful Report

Posted 10 months ago

Hi, Thank you for the 5-star review! We're happy to hear that you find the product robust! Once you get it fitted, we hope it exceeds your expectations. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Very pleased up to pres with product and service but still trying to muster up some assistance to help me fit it”

Helpful Report

Posted 10 months ago

Hi Keith, Thank you for the 5-star review! We're thrilled to hear that you're pleased with the product and service you received. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“The hatch looks so good compared to the plywood hatch it replaced. I’m very happy with it I will ask Jupiter whether they have a solution to a wall hatch I also need replaced.”

Helpful Report

Posted 10 months ago

Hi John, Thank you for the 5-star review! We're so pleased to hear that you're happy with the new hatch and that it looks much better than the previous plywood one. If you need assistance with a wall hatch replacement, feel free to reach out to our team. We're here to help! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Not great. Custome hatch (1 of 2) ordered and not delivered despite courier confirming there shoudl be two parcells. Had to call to establish where it was as invoice was issued so it was definately shipped. Dave was very helpfull but advised it was not shipped due to powder coating issue? Had to collect so as to be on time with our installation. This was not convenient at all. The hatch we collected was in bubble wrap only and there is a dent on each side of the frame. Sometimes you just have to step up and offer a solution that works for your customer, even if someone just checks the product first, puts it in a car and gets it to where it is needed. We are based on Wakefield btw so not that far out of the way. I appreciate that if we were London its a different storey and your outgoing quality control should have spotted the obvious dent.”

Helpful Report

Posted 10 months ago

Hi Gavin, Thank you for your feedback. Your comments are valuable to us, and we'll take them on board as we strive to enhance our service. Best wishes, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Ordered my loft hatch which came I good time, the package was slightly damaged when it arrived, I dealt with a gentleman called David who advised me a new hatch would be in the post next day, thus arrived promptly and was installed in 15 minutes, great product and excellent customer service. Wouldn't hesitate to buy again”

Helpful Report

Posted 10 months ago

Hi Gary, Thank you for the 5-star review! We’re glad to hear that your loft hatch arrived promptly, and it's great to know that David provided a good service to resolve the issue quickly. Your feedback about the product and service is truly appreciated. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Excellent product. Easy to fit. Perfect job. Couldn’t be easier.”

Jupiter Blue Ltd 5 star review on 30th January 2025

Helpful Report

Posted 10 months ago

Hi Paul, Thank you for the 5-star review! We’re delighted to hear you found the SDS-FR Fire Rated Bespoke Loft Hatch easy to fit and that it did the perfect job! Thank you also, for the photo, it's great to see the final result once a loft hatch has been fitted. Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

“Easy to use website, loft door and frame delivered on time. Good, well made product at a reasonable and competitive price. Excellent response on a couple of queries and good follow-up to confirm the product was satisfactory.”

Helpful Report

Posted 10 months ago

Hi Michael, Thank you for the 5-star review! We’re thrilled to hear that you found our website easy to use and that your order was delivered on time. It’s great to know you’re satisfied with the quality of the loft hatch, and that our team was able to assist you with your queries. Your feedback is truly appreciated! Best regards, Jupiter Blue Ltd Customer Support

Posted 10 months ago

Jupiter Blue Ltd is rated 4.9 based on 2,104 reviews