JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,426 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compré una cazadora el 21 de Dic, hoy 3/01 todavía sigo esperando a que salga de almacén, su estado es etiqueta creada, cuando pone que los plazos de envío son de 3 a 7 días. Contactas con ellos y no te dan solución. Muy lamentable atención por el precio que pagas en sus productos. Nada recomendable y por supuesto, no volveré a comprar”

Helpful Report

Posted 1 month ago

“Your customer service is terrible, the worst I’ve ever experienced from an online merchant. The only option is communicating with an AI respondent. Merchandise received in what look like on Amazon bag, not the standard box and with no receipt. If it wasn’t from the label attached to the garment, you would think it was from Amazon.”

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Posted 2 months ago

“Not consistent with sizes, have a large jacket ordered a different style in large, it’s like a tent! Sent back £6 to return! Absolute disgrace. Will never use again!”

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Posted 9 months ago

“My 2nd purchase from this company, before you recieved your purchase in a beautiful box which made it feel like you actually got somthing premium but now it comes in a plain white box. Delivery was on time and swift but this 2nd purchase on a whole was quite underwhelming compared to my first purchase when i believe someone else was running things”

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Posted 10 months ago

“Unfortunately, their customer service has fallen to non existant. Whoever they had few years back - bring the person back. Unbelievable. Oh and FYI - there is customs charges, hefty $150 or so on top of $100 shipping charges to international clients. In the end, the jacket isn't worth buying unless you get it 50% off.”

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Posted 11 months ago

“The worst customer service I ve ever got involved! 1. I remained 27 days after my order (I paid fast courier for delivery 3-5 days)! The item received from local post office and not via courier ( I lost 2 hours from my job to picked I up) 2.In transport cost agreed to included all taxes fees but the package had not any document for approval so I forced to pay 130€ extra fees!! I got in touch with Jack1T customer service several times without success and I dispute my case to PayPal Attention : Do not be sure that the mails that you receive before any order are true!!”

Helpful Report

Posted 1 year ago

“What encouraged me to purchase, besides the style, was the company's history and the fact that JACK1T was relaunched in the UK by a group of passionate individuals who recognized the need for a luxury outerwear brand that was accessible to a wider, more diverse market. However, when I received the jacket I ordered, it turned out that, like most clothing, it was made in China. So where is the passion and luxury that the brand talks about? I returned the jacket because I was expecting a locally made product from the UK, not mass production in China for that kind of money. Moreover, customer service and the response time from the company are not the brand's strong points.”

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Posted 1 year ago

“I haven’t received my jacket and it is coming up to 3 weeks now can you tell me when it is coming pkeade”

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Posted 1 year ago

“I am waiting for over a week for my item. I have tried contacting your customer service team but to no avail. Please can you send my order or refund my money…..”

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Posted 1 year ago

“Website navigation is poor, Shipping limited to uk and US 🙄, jacket was never delivered to the requested address and there is zero customer service assistance…”

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Posted 2 years ago

“I know recommended don’t buy this jacket. Customer service were bad not believe this company please”

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Posted 2 years ago

“Website doesn't work”

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Posted 3 years ago

“Based on DHL express tracking service the order return Order# JK-EU11536 has been delivered to your entity 3rd of May 2022 (tracking number 7816687900) what was in frame of 60 days return conditions (original order date was 15th of March 2022). Since that time I did not receive any response from you. Could you check the return request and provide your response as soon as possible please? You are not responding to my mails, I am very upset with your client service. Did not receive money for few months.”

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Posted 3 years ago

“I can,t buy webben is still not available? What’s happening?”

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Posted 3 years ago

“I returned my order, month ago and still didn’t get my refund.”

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Posted 3 years ago

“Nice jacket but the quality of finish is very poor - the branding literally peeled off the first time I wore it.”

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Posted 3 years ago

Hello, Thank you for taking the time to leave us this informative review. We are so sorry to hear how your order has arrived, we do not expect this from our quality at all. We will send you a private message to ensure this is resolved. If you would like to reach out directly to us, please contact clientservices@jackitco.com for assistance. Kind regards, JACK1T

Posted 3 years ago

“Finally received my jackets. Was happy with one but sent back the second one. 3 weeks after they received the jacket back I still wait my 400 pounds to be refund but actually nothing is back… It’s not normal that it tools so long”

Helpful Report

Posted 3 years ago

Hello Nicolas, Thank you for taking the time to leave us a review and feedback. We are so sorry to hear your refund wasn't actioned after 3 weeks, our timeline for refunds is typically within 14 days so this shouldn't have happened. We will send a private message to ensure this has been resolved. Please reach out directly to clientservices@jackitco.com if you would like to. Kind regards, JACK1T

Posted 3 years ago

“Having previously purchased from Jack1T and being very satisfied I was very much looking forward to receiving my latest purchase. Despite receiving an email to say my item had been dispatched on 29th March to advise my parcel would be delivered in 31st March I am still waiting for the parcel with no explanation of where it is or what has happened to say I’m annoyed is an understatement and no I would not recommend this company longer!”

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Posted 3 years ago

Hello Rachel, Thank you for taking the time to leave us important feedback. We are pleased to hear you had a good first experience with us, however, we are sorry to know your second hasn't been to the same standard. We can see this has now been resolved and we will send a private message to confirm this. However, if you would like to reach out to us, please contact clientservices@jackitco.com Kind regards, JACK1T

Posted 3 years ago

“Llevo esperando mi pedido más de diez días y no llega ni nadie me dice nada. Me parece una vergüenza que esté pagado y todo y mi pedido no llegue”

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Posted 3 years ago

Hello Monica, Thank you for leaving us feedback. I am sorry to hear this order hasn't arrived for you. We will send you a private message to ensure this is resolved. Please reach out to us directly if you would like to at clientservices@jackitco.com so we can assist. Kind regards, JACK1T

Posted 3 years ago

“Quick to take your money, slow to send it back when you refund. The sizing chart doesnt work for the USA. My exact measurements on the sites tool were input and it came in 2 sizes smaller.”

Helpful Report

Posted 3 years ago

Hello Tad, Thank you for taking the time to leave a review. We are sorry to hear you were unhappy with waiting for your refund, we do state on our site that it can take up to 14 days for your refund to be credited, as all returns need to be processed within our returns facility. Our sizing is based on UK sizing, so we do apologise if the size chart wasn't user friendly for you. Please get in touch via clientservices@jackitco.com if we can assist with anything in future. Kind regards, JACK1T

Posted 3 years ago

JACK1T is rated 4.6 based on 1,426 reviews