JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,426 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m extremely disappointed that it made a purchase and still have not received my item I contacted the company thru email numerous times about the situation wit no response. I am still waiting for my item or a full refund. Very disappointed and extremely frustrated as these coats are pretty expensive!!”

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Posted 4 years ago

“Arrived with no tags on zips tried contacting customer support no reply so returning. Still awaiting refund on jack1t returned over a week ago no response to emails”

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Posted 4 years ago

“I don’t have my jacket! My order was made 31/12 and I don’t receive any jacket.”

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Posted 4 years ago

“Odesłałam produkty 11.12.21 i do dzisiaj nie mam żadnej informacji co ze zwrotem pieniędzy ??”

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Posted 4 years ago

“I haven’t received it yet!!! Ordered it before Xmas!!!”

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Posted 4 years ago

“I still have not received my items”

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Posted 4 years ago

“Produkt nie erhalten. Kundenservice meldet sich nicht.”

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Posted 4 years ago

“Very disappointing as previous experience has been excellent. Wrong item sent (wrong colour) & struggling to return as the return link is not generating a label so I don’t know where to return it to & waiting for email response. Frustrated as of no fault of my own 😔”

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Posted 4 years ago

“Hi. Customer service with Jack1t it's very pure and very frustrating I received my order very quickly but wasn't the right size and I try to return but the site doesn't let me go on the returned item and I sent Customer service 5 emails and noted back from them. Even now I don't know how .im very disappointed and I won't order again .the quality is good but the service very bad”

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Posted 4 years ago

Hi Customer, Thank you for taking the time to share your honest feedback. We apologise that we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. I can see our client services team have resolved this for you. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 3 years ago

“I'm disappointed with the store. I made a purchase, I didn't receive it! I sent an e-mail to the store and I didn't get an answer either…🤬😡🤬😡”

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Posted 4 years ago

Hi Valdiceia, Thank you for taking the time to share your honest feedback. We apologise that we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. I can see you were in contact with our client services team and your parcel has now been delivered. If there is anything we can help you with in the future, please contact us at clientservices@jackitco.com Kind regards, JACK1T

Posted 3 years ago

“so poor service. ordered a jacket on 10 dec. the order was approved on 13 dec. on 15 dec it is still not shipped and I write for service .. it takes 2 days before they answer and that he can see that the book has not happened with the order. I write so that I do not have to use the jacket if it can not be with me no later than 23 Dec. as it is a Christmas gift and I then want my oenge back instead .. service answer so the 17 dec that he will get it re sent, without giving me assurance it is in my hands no later than 23 dec. have still ikkw received a reply to my mail from the 17 dec. is the last time I order something from them and for my money withdrawn from paypal instead ..”

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Posted 4 years ago

Hi Tommy, Thank you for taking the time to share your honest feedback. We apologise that we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. We have sent you a private message to assist you further. Kind Regards, JACK1T

Posted 3 years ago

“I have tried four times to get in touch with customer service an no one will return my email. Please can someone get back to me as I want to return my order!!!”

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Posted 4 years ago

Hi Nicole, Thank you for taking the time to share your feedback with us. I can see our client service team have been in contact with you, and this has been resolved. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 3 years ago

“I have not yet received my coat and it's been almost a month. I am completely dissatisfied with your company”

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Posted 4 years ago

Hi Lainie, Thank you for taking the time to share your feedback with us. I can see our client service team have been in contact with you, and this has been resolved. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 3 years ago

“I live in a very cold era, and waited for the coat long time, and didn’t get the size I ordered very disappointed”

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Posted 4 years ago

“Goodmorning, I didn't received the jacket because DHL asked me for sanitary certificate that I haven't. Please help me! I wrote you many mails but nobody answered. I'm waiting for your answer. Help me please Elisabetta”

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Posted 4 years ago

“Very bad experience. A different jacket with a different size has been delivered.”

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Posted 4 years ago

“Non ho ricevuto un bel niente perché non mi sdoganate la giacca! nonostante le mail al servizio clienti e nonostante io abbia compilato tutti i moduli per la sanificazione.”

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Posted 4 years ago

“Terrible company with non-existent customer support. Bought a jacket but received the wrong size item. This is something that should not be expected to happen in a modern retail warehouse but hey, mistakes happen. I emailed and messaged their customer service multiple times and asked for a replacement. They rarely respond (they take at least 72 hours or more). As per advice, the item was returned to them. Now after several days, there has been no communication from them. No progress on the replacement. NOTHING. This terrible company sells very very expensive products but if something goes wrong, then you are on your own. Good luck to you. They are a total waste of time and I deeply regret ordering from them. Spending £300 on a product and you get a totally rubbish service from them. AVOID at all costs !!!”

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Posted 4 years ago

“Terrible. Wrong jacket delivered. Did not get the Street Quilt Down, instead I got a white anorak jacket Size on label was XL (I am a medium which also was ordered) but jacket was/is too small. 👺👺👺. Now I need to make reclamation and here I read Jack1t has the worst reputation in town.”

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Posted 4 years ago

“I placed an order two weeks ago, I ordered 3 jackets,and I paid for all of them ... but I only received 2, the third jacket was not sent to me. I wrote to customer support, but they are disappear . I wrote on Instagram, but they don't respond , they even deleted my comment on Instagram, where I asked for explanations. I still don't know anything about the third jacket and they still don't respond , I opened a case with paypal, because they have disappeared. My order number is JK-EU6246”

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Posted 4 years ago

JACK1T is rated 4.6 based on 1,426 reviews