JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,417 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely warm jacket. About the right size. I would say slightly on the larger size. I usually choose XL for super dry but could have probably gone for L with Jack1t. Nice feel to the material. The downside for me, was the size of the hood. Enormous. Felt like I was putting on a spaceman helmet. Needed to be half the size.”

Helpful Report

Posted 11 months ago

“I have bought a coat before and they are great. What I don’t like is the way you advertise and it actually breaks the advertising standards. You show 4 colours at a reduced price on your front page of offers when you are only doing 3 colours. Not good marketing.”

Helpful Report

Posted 2 years ago

“Quality of product is not as high as it once was before closing down and now re-opening!”

Helpful Report

Posted 2 years ago

“The collar is way too stiff”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear your product was stiff and not to a 5-star standard. Please reach out to us at clientservices@jackitco.com if there is anything we can assist you with. Kind regards, JACK1T

Posted 3 years ago

“the product is very good and the jacket arrived in few time”

Helpful Report

Posted 3 years ago

Hello Tamarara, Thank you so much for taking the time to share your feedback. We're so sorry to hear that we did not exceed your expectations on this occasion, we do not expect this at all. We have sent you a private message to help with any unresolved issues. You can also send an email to clientservices@jackitco.com if you would like to contact us directly. Kind Regards, JACK1T

Posted 3 years ago

“Hi! I ordered a jacket thinking it was waterproof… I wanted to use it for skiing… but it wasn’t 😞 Too bad, the jacket it’s so nice!! And the delivery was on time 👌🏼”

Helpful Report

Posted 3 years ago

Hello Customer, Thank you for taking the time to share your feedback. Sorry for any confusion, our jackets have been designed with casual fashion in mind and are not, therefore 'technical'. If you need anything in future, please don’t hesitate to contact our Client Services Team at clientservices@jackitco.com. Kind regards JACK1T

Posted 3 years ago

“Well it is very made with lot of attention at all particular, but it is quite weight in front of the weight af similar down jackets, it seems that part of the down could be not natural but synthetic, but I'm not sure. I have oreded already another parka without this discount code, if can refund some money it will be nice.”

Helpful Report

Posted 3 years ago

Hello Dario, Thank you for sharing your feedback with us. Providing our customers with the best quality is incredibly important to us, and we sincerely apologize if you were not fully satisfied. All our Duck down-filled jackets are 90% Down, and 10% Feather. We can see our Client Services Team have been in touch with you, please don’t hesitate to contact them for further assistance. Kind regards, JACK1T

Posted 3 years ago

“The jacket is very nice the hood isnt as white as it looks online, my main gripe is that the jacket is now £150 and i paid £180 only a couple of weeks ago, almost tempted to return it and order another at reduced price as i havent worn the coat yet.”

Helpful Report

Posted 3 years ago

Hello Moore, Thank you for sharing your feedback. Providing our customers with the best experience is incredibly important to us, and we sincerely apologize if you were not fully satisfied. For further assistance, email: clientservices@jackitco.com Kind regards, JACK1T

Posted 3 years ago

“Al producto para mi gusto,le sobran tantos detalles,de la marca”

Helpful Report

Posted 3 years ago

Hello Álvaro, Thank you for taking the time to share your feedback. If you need anything in future, please don’t hesitate to contact our client services team at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Your service is good delivery is quick as well but one thing you maybe need to consider to make the customer to be able to exchange that is only thing I would say”

Helpful Report

Posted 3 years ago

Hello Muzahim, Thank you for taking the time to leave us a review. We appreciate your feedback. If there is anything we can help you with in the future, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“i love the jacket i bought. Its very pretty but only thing i dont like is made-in China( sounds very cheap)”

Helpful Report

Posted 3 years ago

“Peor calendas de la esperada , talla correcta y pedí color negro y recibí color navi”

Helpful Report

Posted 3 years ago

Hello Sonia, Thank you for taking the time to leave a review. We have reached out privately to resolve the issue of you receiving the wrong colour. Please reach out to clientservices@jackitco.com if there is anything else we can help you with. Kind regards, JACK1T

Posted 3 years ago

“The Jacket is pretty unique and has loads of cool features, materials - after wearing it about 5 times casual - no sports - some seams are already pulling of at several spots - please improve that quality cause the design is pretty outstanding and eyecatching Could be a five star”

Helpful Report

Posted 3 years ago

Hello, Thank you for spending the time to leave a detailed review. It is great to hear you love the uniqueness of our jackets but we are very sorry to hear you have some issues with the seams. We will reach out privately to ensure this is resolved for you. Kind regards, JACK1T

Posted 3 years ago

“그들은 ㅅㅣㄹㅅㅜ가 많습니다. 가격을 올리고 ㄱㅏㅇㅈㅔㄹㅗ ㅎㅗㅏㄴㅂㅜㄹ확정 처리를 했으며, ㅂㅣ싸 ㄴ가격에 구매를 했음에도 ㅍ ㅏ ㅅㅗㄴ 된 상품을 보냈음”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving us a review. I am sorry to hear there was some difficulty with your order, we will message you privately to check this has been resolved. Kind regards, JACK1T

Posted 3 years ago

“Ho ordinato una taglia xs di un modello slim ma sfortunatamente non era abbastanza avvitato per me e le maniche erano lunghe. Inoltre, la pelliccia sintetica non è voluminosa se non si indossa il cappuccio si appiattisce. Tutto sommato è comunque un buon capo. L'ordine è arrivato in tempi celeri, tuttavia per me non è stato possibile tracciarlo.”

Helpful Report

Posted 3 years ago

“Recently purchased 3 jack1t coats first didnt fit wife si returned but still awaiting refund. 2nd wife loves. 3rd arrived today and missing the jack1t tags on all the zips so having to send back as well Shame as lovely coat wish there was a contact number I could just ring and get them sent down”

Helpful Report

Posted 3 years ago

“JCk it was too small so had to return for diff style”

Helpful Report

Posted 3 years ago

“Really like the look of the jacket it just runs short. Im 6.2 bought a size L and it runs a bit short on my sleeves. You cannot layer with this jacket. But will buy again”

Helpful Report

Posted 4 years ago

“La chaqueta no puedo valorarla todavía, ya que se trata de un regalo y aún no lo he entregado . La presentación muy buena, pero lamentablemente , la caja, con lo bonita que es ha llegado rota”

Helpful Report

Posted 4 years ago

“Je m attendais à une plus grande qualité de fourrure”

Helpful Report

Posted 4 years ago

JACK1T is rated 4.6 based on 1,417 reviews