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JACK1T Reviews

4.6 Rating 1,426 Reviews
89 %
of reviewers recommend JACK1T
Company Reviews Product Reviews
1,330
 Metrics
4.6
Based on 1,426 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read JACK1T Reviews
JACK1T 5 star review on 27th December 2025
Anonymous
JACK1T 5 star review on 27th December 2025
Anonymous
JACK1T 5 star review on 27th December 2025
Anonymous
JACK1T 5 star review on 27th December 2025
Anonymous
JACK1T 5 star review on 26th February 2024
SALVATORE RAIA
JACK1T 5 star review on 19th December 2023
Gina Eppolito
JACK1T 5 star review on 11th April 2022
Juan Agullo Amoros
127
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tumish Tak
Verified Buyer
“Had a very BAD and Unfortunate experience with Jack1t and its delivery team "Celeritas". I returned the product as per their return procedure and with their selected Delivery vendor. After 15 days when I inquired about my refund, they investigated it and told me that the products doesn't match. Their delivery team and their warehouse team both reported that the package was not opened in between. But clearly, someone replaced the contents of the package. It was a very expensive jacket and I didn't receive any refund. Very very bad experience.”
Helpful Report
Posted 3 years ago
Hello Tumish, Thank you for taking the time to leave us a review. I can see that our Client Services team have been in contact with you and we will also send you a private message regarding this issue. Kind regards, JACK1T
Posted 3 years ago
Thomas Fossier
Verified Buyer
“Colis non reçu et sans nouvelles de l’envoi”
Helpful Report
Posted 3 years ago
Hello Thomas, Thank you for taking the time to share your feedback. It appears that this matter has been looked into and you have been contacted directly through email. However, if you need anything else please send an email to clientservices@jackitco.com. Kind regards, JACK1T
Posted 3 years ago
Anonymous
Verified Buyer
“Sadly I haven’t yet received my order… 😞”
Helpful Report
Posted 3 years ago
Hello Customer, We're so sorry to hear that we did not exceed your expectations on this occasion. It appears that this matter has currently been solved as I can see you have been in contact with our Client Services Team however, please don’t hesitate to contact our client services team at clientservices@jackitco.com. Kind regards, JACK1T
Posted 3 years ago
Anonymous
Verified Buyer
“Ordered the jacket but still haven’t received it emailed customer service with no reply”
Helpful Report
Posted 3 years ago
Hello Customer, Thank you for your feedback and we’re sorry for any inconvenience this may have caused you. We have now sent you a private message to resolve the matter. Kind Regards, JACK1T
Posted 3 years ago
Luisa Lopez
Verified Buyer
“No puedo devolver mi chaqueta porque no puedo descargar la hoja de devolución. Les he escrito y no me contestan”
Helpful Report
Posted 3 years ago
Hello Luisa, Thank you for taking the time to share your feedback with us. It appears that this matter has been looked into as you have been contacted directly through email. However, if you need anything else please send an email to clientservices@jackitco.com. Kind regards, JACK1T
Posted 3 years ago
Debbie Rawson
Verified Buyer
“Haven’t received it yet can you help”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“We hebben tot nu toe nog geen jassen ontvangen, we hadden er 2 besteld. Het is nog in onderzoek bij DHL. De bestelling zou 27/01 geleverd zijn doch wij waren aanwezig en hebben niemand gezien! We vertrekken zaterdag skiën…. Hopelijk komt dit nog in orde!”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Anna Konopa
Verified Buyer
“Tragedy Scammers Fatal service”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Anonymous
Verified Buyer
“No jacket received”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Anonymous
Verified Buyer
“2 orders and both didn't arrive?! Very odd indeed when Ive spent over £300. Nightmare to resolve as no customer contact number.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Ana Garzaran
Verified Buyer
“No me ha llegago la cazadora todavía!!!!!!!!!”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
KENZA KEDDANI
Verified Buyer
“I have ordered a jackit and it hasn’t been delivered…”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Bogusław Kukułka
Verified Buyer
“Bardzo długi czas oczekiwania w stosunku do informacji (2-5dni). Jak do tej pory zakupionej kurtki nie otrzymałem. Po zgłoszeniu reklamacji okazało się, że kurtka jeszcze nie została wysłana , a minęły już 7 dni .”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Anonymous
Verified Buyer
“Really fast delivery- But the size I ordered was wrong for me and now sending it back is NOT EASY. And now I see all the complaints on the FB page - Jack1T you guys really need to get your returns sorted if you want happy and returning customers- I probably won’t buy again at the moment for this reason”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Nicola Barcella
Verified Buyer
“Non mi è ancora arrivato il prodotto, sul sito c’era scritto 3/5 giorni di spedizione io l’ho ordinato ormai 8 giorni fa. Ho scritto una mail ma non ricevo nessuna risposta”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Ben Hawes
Verified Buyer
“Sent the wrong jacket twice”
Helpful Report
Posted 4 years ago
Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.
Posted 4 years ago
Kate Seagrove
Verified Buyer
“I have not yet received my jack1t delivery. I tried to reschedule and told them to leave it in my bin store but have not heard anything. This was last week”
Helpful Report
Posted 4 years ago
Hello Kate, Thank you for your recent review. I am very sorry to hear your delivery hasn't arrived, we don't expect this at all. We will send you a private message to ensure this is resolved. Feel free to reach out directly to clientservices@jackitco.com for assistance. Kind regards, JACK1T
Posted 3 years ago
Jaroslaw Wroblewski
Verified Buyer
“They send me different jacket. Item quality is very good but contact with customer service its mission impossible.I send couple emails and i get one answer with request order number and silence ensued. Im still waiting about correct jacket or refund money. After return wrong one i wait already 2 days for any reaction from Jack1t”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Really poor customer service, they only have email support. I am trying to return a jacket which is the wrong size. The online system for generating return labels is buggy and showing error. I am still waiting to hear back from customer service team to issue me a refund label”
Helpful Report
Posted 4 years ago
Vero Boutin
Verified Buyer
“Je suis déçue le paquet était abîmée et il y a un accroc sur la manche Je n'ai aucun document pour le remboursement”
Helpful Report
Posted 4 years ago
JACK1T is rated 4.6 based on 1,426 reviews
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