JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,417 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are good quality. I read a review about a customer not receiving the full refund amount, it's true had the same issue very disappointed.”

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Posted 1 month ago

“I have received my goods but want to return as too big, no response to emails, nothing on account re returns”

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Posted 10 months ago

“I have not received the item yet”

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Posted 1 year ago

“Poor from Jack1t!! My coat didn’t come in a presentation box as seen online, just a poly bag! The jacket itself is very warm and of very good quality, so much so I emailed customer services to ask if I could have a discount code to purchase another, I never received a discount code when I signed up to their newsletter… nor did I receive a response to my enquiry!! Better hope nothing goes wrong with the jacket!… anonymous customer service!”

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Posted 1 year ago

“I sent back a coat and I haven't received my refund yet”

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Posted 2 years ago

“Im quite unhappy. I ordered and paid for two jackets and have to date only received one. I thought I was getting. Good deal but then I had to pay $180 in custom duty taxes that had not been previously disclosed eliminating what may have been a good deal”

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Posted 2 years ago

“Amazing looking jacket, even spectacular. If you're looking for something to stand out this is a real hit. Very warm, comfortable, wraps you up and even in the coldest weather you can feel warm and safe in it like a fortress. Unfortunately, there are also disadvantages. After less than a season of wearing it, it was not even washed, the plastic embellishments began to peel off and detach. Because of this, this amazing jacket no longer looks elegant, but rather resembles a worn-out joker's coat. It's a shame, and I think it's unacceptable with clothes for such money.”

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Posted 2 years ago

“Very beautiful jacket, however, it had been months from purchase till I reakized the wonky-Ness of the hood was due to missing buttons to the fur that detaches from the jacket.”

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Posted 2 years ago

“I havnt got my refund yet and no email to say when I will get my refund even though my jacket has been returned?”

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Posted 3 years ago

Hello Alexander, Thank you for taking the time to share your feedback. It appears this matter has currently been solved as I can see you have been in contact with our Client Services Team however, please don’t hesitate to contact our client services team at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Very fly jacket but doesn't hold up to New York weather.”

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Posted 3 years ago

“Good material size is ridiculous though as I think their ideal customers are dwarfs small sizing tight”

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Posted 3 years ago

Hello Marcel, Thank you for your feedback, we’re sorry for any inconvenience caused. For advice on your best size, please contact our client services team at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“The Coat I got is really good. But they forgot to send the faux fur. After leaving me a message they assured it will come. One year later it has still not arrived”

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Posted 3 years ago

“Der Schnitt ist sehr eng und entspricht keine xl.”

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Posted 3 years ago

“The jacket is just a bit short on the hips for the size I put in”

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Posted 4 years ago

“Colis jamais recu Mauvais destinataire Retour colis chez vous ☹️ Merci de me renvoyer le colis chez moi quand vous l aurez reçu”

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Posted 4 years ago

Hi Cecile, Thank you for your feedback, it's greatly appreciated. I can see this was resolved by our client services team and we got your order delivered to you. We hope you love your JACK1T. If there's anything we can help with, please email clientservices@jackitco.com Kind Regards, JACK1T

Posted 3 years ago

“Still waiting for it to be delivered, ordered for a Christmas present, still no update”

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Posted 4 years ago

Hi A Deeny, Thank you for taking the time to share your feedback with us, we greatly appreciate it. I can see you were in contact with our client service team who got this resolved for you. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 3 years ago

“Jacket was far tok small for my wife and she couldnt have it for Christmas unfortunately”

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Posted 4 years ago

Hi Branden, Thank you for taking the time to share your honest feedback. We apologise that we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. We have sent you a private message to assist you further. Kind Regards, JACK1T

Posted 3 years ago

“Lo siento pero tengo que devolverla. El cuello es tan alto y gordo que no me sale mi cabeza.. me encantan los acabados de la chaqueta por eso… pueden darme instrucciones para devolverla?? Gracias!!!”

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Posted 4 years ago

Hi Lidia, Thank you for taking the time to share your honest feedback. We apologise that we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. If there's anything else we can help you with, please let us know by emailing clientservices@jackitco.com. Kind Regards, JACK1T

Posted 3 years ago

“Waiting on another size. Small too small medium on its way finding it v hard to return the ite.”

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Posted 4 years ago

“Goodmorning, I didn't received the jacket because DHL asked me for sanitary certificate that I haven't. Please help me! I'm waiting for your answer. Thankyou Giuliana”

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Posted 4 years ago

JACK1T is rated 4.6 based on 1,417 reviews