International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.38

4.4 Rating 896 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of IDS (formerly dance direct for over 15 years). I find that much stock is hard to get and most items are unavailable to purchase anymore. I completely understand that it may be very hard to get hold of certain items now but am disappointed with the alternatives, as the quality and style are not the same. I have unfortunately now had to look at other sites to cater for my needs and requirements. Like ‘June’ pink leotards, georgette wrap skirts and the P60 leotards and wrap skirts.”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the last 15 years. IDS has been supplying teachers for over 40 years and it has only been recently that we have had problems with supply. It is true that the Plume range of garments that we offered when we took over Dance Direct (which is now our sister company) are no longer available in Europe but we have 1st Position garments that are the same designs and of a high quality. If you want some help in choosing the replacement garments please phone customer services on 01626 363232 and someone will be only too pleased to assist you. We hope that we can continue to supply you with what you need and look forward to another 15 years working together.

Posted 2 years ago

“Hi! It´s my first order with IDS. Everything is great, delivery, products etc. However, I found that the prices have increased and I am wondering if it´s still worth ordering through IDS.”

Helpful Report

Posted 2 years ago

Thank you for your review and welcome to IDS. It is great when we have customers from Norway ordering from us. As far as the prices are concerned they are still about 40% cheaper than Retail prices. As you are aware everything from raw materials to transport have gone up dramatically yet we have kept the price rise as low as we can and is the first increase since 2019. I hope you will continue to buy from us as we always try to give the best value for money and pride ourselves on our product selection and quality.

Posted 2 years ago

“After a couple of years of inadequate service things seem to have taken a turn for the better”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the last 6 years. We apologise if you feel the service level was not as expected. We have improved our shipping times and product availability. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have now arranged alternative sources in case of unpredicted events happening again. In the meantime we are doing our best to get stock levels up to where they used to be.

Posted 2 years ago

“The things I ordered were all good quality and arrived promptly. Can’t fault the service once I had actually completed my order… However, the process of actually using the website to order was nightmarish! It took me multiple attempts over several days, to the extent I almost gave up completely. It was very slow loading from page to page and at times refused to load the basket page completely making it very difficult to edit my order. I also found that sometimes it would say something was in stock and then when you clicked on it the page was faulty and there was no way to add it to the order. I hated the way that when you clicked on something, often the price would shoot up from what it initially said, even if it was only available in one size and colour. Overall, the dancewear and shipping was great, but the website desperately needs improving.”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you like our dancewear and I will raise the issues about the website with the IT team, who are working hard to make the shopping experience easier.

Posted 2 years ago

“IDs is my main platform for uniform and costumes the quality is amazing what let’s it down and many other dance teachers are saying currently is the lack of stock. I am constant having to go other places to find outfits and costumes as there is always missing stock. I find it hard to order for a whole dance as there are never enough stock. If there was enough stock I would use it more.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the past 5 years. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have now and will continue to arrange alternative sources in case of unpredicted events happening again. In the meantime we are doing our best to get stock levels up to where they used to be. We want to continue to be your preferred supplier and thank you for your patience.

Posted 2 years ago

“Sadly we have experienced an awful lot of out-of-stock issues for our Academy uniform and dance shoes recently, leading to disgruntled parents and students. IDS have been informed of this frequently and some of the expected in-stock dates have not materialised. Hopefully things will be back on track for the start of the next year.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the last 6 years. We are working with our suppliers but planning and forecasting continues to be difficult due to the different levels of restrictions still in place around the globe. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. Our shelves are filling up as quickly as our suppliers can deliver into us and we are doing our best to keep you informed on the progress of back orders but if a supplier puts the delivery dates back then we can do nothing to speed that up. We want to continue to be your preferred supplier and be assured that we are doing our best to get back to normal.

Posted 2 years ago

“Service on the live chat is hit and miss - some assistants appear helpful, other not at all. A lot of uniform and costumes we require is out of stock and has been on and off for months. A very different experience compared to pre-COVID times.”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the past year. I am sorry you have had a hit and miss service on live chat, I will raise this with the customer service team leaders. Our shelves are filling up as quickly as our suppliers can deliver into us. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. We are getting deliveries daily but this is also affected due to the different levels of restrictions still in place around the globe. We want to be your preferred supplier and are doing our best to get back to pre COVID normality.

Posted 2 years ago

“Very long leadtime now with many items out stock - forces me to purchase else where”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the past 6 years. Planning and forecasting continues to be difficult due to the different levels of restrictions still in place around the globe. Our shelves are filling up as quickly as our suppliers can deliver into us. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. We want to continue to be your preferred supplier and we are not alone in the struggle to fully stock our shelves. We are doing our best to get back to normal and hope you will bear with us.

Posted 2 years ago

“Used to be a bigger and better range of costumes. Sadly this year I’ve had to source my show costumes from elsewhere and only purchase a few bits from yourselves.”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the last 15 years plus. I am sorry you were unable to find what you wanted this time. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. Planning and forecasting continues to be difficult due to the different levels of restrictions still in effect around the globe and we do not want to lower our standards by using cheaper inferior fabrics. We are working hard to build up our levels of stock and have many new styles on their way to us.

Posted 2 years ago

“Ist position ballet shoes come up really small and are a strange shade of pink. It's disappointing that you can't do exchanges as I've had to return 3 pairs of shoes but to order correct sizes I have to reorder and pay postage again”

Helpful Report

Posted 3 years ago

I will get someone from Customer Services to contact you to sort this out.

Posted 3 years ago

“I bought 2 dresses that were very good quality, however the sizing is not correct. I have a 6 & 7 year old and bout the medium child. ( 6-8) I had to cut the knickers out of one dress as it was too small and too late to send back as they needed an outfit. The sequins scratched their arms quite badly too. Nice dresses but sizing needs sorting”

Helpful Report

Posted 3 years ago

I am sorry that the dresses were not satisfactory. One of the Customer Service Team will be in contact with you shortly.

Posted 3 years ago

“Many things out of stock, price increase on costumes is disappointing, and delivery is very slow . Product quality good though .”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom over the last 7 years. We are working with our suppliers but planning and forecasting continues to be difficult due to the different levels of restrictions still in force around the globe. Our shelves are filling up as quickly as our suppliers can deliver into us. Unfortunately Covid has had a domino effect on many things, including factories, as well as suppliers, closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. We have kept the price increase as low as possible, and most items have not increased in price at all, but everything has gone up from raw materials to transport costs. We want to maintain our high level of quality, which you also appreciate, so do not want to cut costs by using inferior fabrics.As far as speed of delivery is concerned we now pledge to despatch the same day for orders placed before 12 noon and most are sent on a 48 hour tracked service. Thank you for your continued custom as we want to be your preferred supplier and are doing our best to get back to normal.

Posted 3 years ago

“nothing is ever in stock and when you ring up to ask they give you a date and it still doesn't turn up. I know there have been problems but an honest answer would be better than being fobbed. been waiting for over 8 months for uniform to be in stock.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your loyal custom for over 15 years. We are working with our suppliers but planning and forecasting continues to be difficult due to the different levels of restrictions still in place around the globe. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. Our shelves are filling up as quickly as our suppliers can deliver into us and we appreciate how frustrating it is not to have a definite delivery date. We try our best to give you as much information as we can but if the supplier puts the dates back we are left in the lurch. We want to remain your preferred supplier and hope you will bear with us during these trying times.

Posted 3 years ago

“Unfortunately, you seem to be out of stock of a large amount of items for very long periods of time, which makes uniform ordering very difficult. All other aspects in terms of delivery/communication, swapping damaged items etc is very good.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom over the past 20 years or so. We want to continue to be your preferred supplier and we continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working closely with our suppliers, even though there are still different levels of restrictions around the globe. Our shelves are filling up as quickly as our suppliers can deliver into us and hopefully we can be back to normal soon. It is good to hear that you find all other aspects of the business very good.

Posted 3 years ago

“A couple of items unfortunately on back order but overall a good service.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are working with our suppliers and although there are still different levels of restrictions around the globe, the shelves are filling up as quickly as our suppliers can deliver into us. Thank you for bearing with us through these troubled times.

Posted 3 years ago

“Delivery takes far too long. It seems to be very low on stock on dance shoes.”

Helpful Report

Posted 3 years ago

We are doing everything we can to exceed expectations in terms of delivery and, at the moment, we are despatching within 2 working days from order placement. We are working with our suppliers and our shelves are filling up as quickly as they can deliver into us. We want to continue to be your preferred supplier and are doing our best to get as much stock in as possible but unfortunately dance shoes seem to be taking a while to come in which is a situation we share with other dancewear supply companies. Hopefully this will soon right itself and we can give you the service that you deserve.

Posted 3 years ago

“Sadly with long term delay in uniform and items out of stock I actually lost two students On whole good service more recently dossapoining”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom. I am pleased that you are happy with our service as we want to continue to be your chosen supplier. We know the service level during the pandemic fell below expectations for which we apologise. We are working with our suppliers and the shelves are filling up as quickly as our suppliers can deliver into us.

Posted 3 years ago

“no longer, sadly, the nice friendly company - too many items ‘out of stock'”

Helpful Report

Posted 3 years ago

I am sorry you feel that we are no longer friendly. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are actively working with our suppliers although planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us. We look forward to being back to normal as soon as we can. We would like to continue to be your favoured supplier so please feel free to contact us if you have a specific area of concern and we will do our best to help you.

Posted 3 years ago

“I am so sorry not to be giving 5 stars. Your service used to be outstanding and I am still/will still be a loyal customer. However, out of stock items have lately created repeated inconveniences and deliveries have become much slower. Hope I'll soon be able to change my rating to full marks!”

Helpful Report

Posted 3 years ago

Dear Arianna Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements and are working with our suppliers to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions that still exist around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us. We are doing everything we can to exceed expectations in terms of delivery and at the moment we are still despatching within 2 working days from order placement. We want to be your preferred supplier and loyal customers like you are valued highly so it is good to hear that you are not planning on leaving us. I hope that your rating will be changing soon.

Posted 3 years ago

“Dispatch not what it used to be. Used to dispatch insane day and often came the next day. Not any more. Can be frustrating when ordering for students as it takes now much longer. Shame as stock range is excellent.”

Helpful Report

Posted 3 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement.

Posted 3 years ago

International Dance Supplies is rated 4.4 based on 896 reviews