Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.32

“I have been a customer of IDS for nearly 20 years so I have been accustomed to the efficient and speedy service. Not happening now.......it took 9 days for my order to arrive and 8 days for my colleague. If you do not get a bit more organised, you will lose us sadly. How come, after nearly 6 months to get stock up to date for dance schools to begin operating again, you are out of stock of so many most needed items??? Not impressed IDS.”

Helpful Report

Posted 3 years ago

Dear Jane I have looked into this for you and the order you placed on the 13th September was despatched by us on the 16th September via Fedex. I checked on their tracking service and saw that they delivered it on the 22nd September and according to their website this was because there was no-one to sign for the parcel on the 17th, 18th 19th and 21st. I am sorry that your parcel was delayed, we are trying to reduce the length of time it takes to despatch but we are currently extremely busy.

Posted 3 years ago

“Delivery could be quicker.”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters and have already implemented additional shifts.

Posted 3 years ago

“Unfortunately I don’t feel we are receiving as high a level of service as we have done previously. Orders used to arrive much quicker and there weren’t as many items put on back order.”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“Products are great but there’s never enough stock or it takes ages to get here”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“A huge lacking in sizes being in stock and have had to use other sites to get things as IDS have had hardly anything in stock”

Helpful Report

Posted 3 years ago

Thank you for your review. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“Slow in delivery and exceptionally slow on refunds”

Helpful Report

Posted 3 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of returns as we have extended our returns policy to assist all our customers how have had performances cancelled which is causing a delay in the processing time for returns and refunds. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“Service and delivery used to be fantastic, always next day without fail, but it seems to have gone downhill, orders take for ever and I have to pay an extra £10 for 2-4 day delivery which is madness. If things are delayed we never get told any more, we just have to wait and wait. I find the slow delivery really off putting, and I usually consider another supplier before IDS now which is a real shame. Please go back to whatever you were doing before, it was fantastic!”

Helpful Report

Posted 3 years ago

Thank you for your review. We understand that the current delivery timescales are inconvenient but these are necessary in order to keep our team safe and comply with social distancing. Due to this it could take up to 3 working days to despatch your order and there is a notice on the website to explain this. We have already added extra early and night shifts to manage the current demand better and once we are able to reduce these timescales we will of course update the website.

Posted 3 years ago

“I love how I can order everything in one place. However the website is very slow. Quite a lot changed to out of stock when in basket but that could be due to mass ordering for September from all dance teachers.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are already in the process of making changes to the website to speed it up but as you already mentioned in September we experience a lot more traffic on the website than usual and this can occasionally slow it down a little. We're glad to hear though that you're able to order everything in one place.

Posted 3 years ago

“I’m not keen on the new website as it’s harder to find things and I was sent a wrong item.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you for your review. I'm sorry to hear that you have received a wrong item and I can see that you have already been in contact with our customer service team who have resolved this issue. In regards to the website, we're always striving to improve the website and I will pass your feedback onto our IT department.

Posted 3 years ago

“Costumes were itchie inside to wear. Disappointed in the glitter on the costumes as it falls off and causes a problem in halls and theatres. Cleaning up becomes a nightmare!”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

International Dance Supplies Reviews