International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.31

4.3 Rating 766 Reviews

79 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.3

Based on 766 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

International Dance Supplies 5 star review on 25th March 2024

Tatiana M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very please of the products available for teachers. But I do have issues as well : 1. Teacher's prices is exposed & offered to public via dancedirect. 2. I wish I could get Freed's RAD product via IDS. Thank you.”

Helpful Report

Posted 3 years ago

The prices on Dance Direct are not the same as those offered to IDS customers who have the wholesale price as opposed to the Retail Price for the general public. As far as the Freed RAD product is concerned we offer our own RAD Approved range, which was introduced as an alternative in partnership with the RAD.

Posted 3 years ago

“Great products, good prices, but this was the slowest delivery I’ve ever had! Normally delivery is much quicker.”

Helpful Report

Posted 3 years ago

Thank you for the positive review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers.

Posted 3 years ago

“Wish ids would have more time for us, retail shops , we used to get a small discount . This no longer applies Shops should sell and teachers should teach!!!!!! In this current climate the high street shops are fighting for survival L J Littel”

Helpful Report

Posted 3 years ago

This is a situation that is currently under review as we want to be there for all our customers and help where we can

Posted 3 years ago

“IDS provides a great service but the pandemic has definitely slowed the process and stock levels are often affected.”

Helpful Report

Posted 3 years ago

Thank you for the great review about our service. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation.

Posted 3 years ago

“Very helpful, knoweldgeable and able to settle things very quickly.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“We always use IDS for our class wear and show costumes. We are happy with the range offered and the prices are good. Overall a good service.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 3 years ago

“Great quality products, shipping is fast but I sometimes find items are out of stock for long periods. I always get regular updates for any items on back order though.”

Helpful Report

Posted 3 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation.

Posted 3 years ago

“Always very helpful and efficient. My only problem is I can never find the jazz sneakers/trainers online as they are not under the heading of dance shoes.”

Helpful Report

Posted 3 years ago

Thank you for your review and bringing this to our attention. I will pass this on to the web team.

Posted 3 years ago

“Great range could definitely have more Ballroom and Latin selection more shoes especially teaching shoes, juvenile dresses, practice wear, heel protectors and sparkly accessories for the juniors and adults.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am pleased you like our range. I will pass on your comments about the Ballroom range to the buying department.

Posted 3 years ago

“Always great quality and fast shipping but always so much out of stock and and unstocked sizes. Every time I order or try to order there are always things I can’t get.”

Helpful Report

Posted 3 years ago

Thank you for the review and the positive comments about the quality and shipping. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“Always happy with service. Shame that we are unable to collect at the moment.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. Hopefully we will be able to get back to normal soon. I have been working from home since March and miss the social interaction with other staff and customers.

Posted 3 years ago

“Speedy service, great products. Website can sometimes be frustrating.”

Helpful Report

Posted 3 years ago

Thank you for the review and the great comments about the service and products. . The IT team have worked hard to make the website user friendly and I will pass your comments on to them.

Posted 3 years ago

“Postage very fast. A good selection of products but unfortunately many were not in stock.”

Helpful Report

Posted 3 years ago

Thank you for your review. After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays.

Posted 3 years ago

“Great service and value for money”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 3 years ago

“I am very happy with the website order experience! I would prefer though to have an option to receive an email for out of stock products.”

Helpful Report

Posted 3 years ago

Thank you for the review. I will pass your comments on to the web team.

Posted 3 years ago

“Fast and reliable delivery. Orders well received in excellent condition.”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of the delivery. We always try to give the best value for money and pride ourselves on the quality of our products.

Posted 3 years ago

“I would usually say excellent but you are very low on the stock I want.”

Helpful Report

Posted 3 years ago

We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. We are also seeing higher than normal levels of Dancewear purchasing and we are impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“I love shopping with IDS and the customer service is outstanding. I’ve been getting rather disheartened lately with the amount of out of stock and the time it takes for deliveries to get to me. I totally understand though as Covid is having an effect on everything. Just hope things get back to normal for us all soon!”

Helpful Report

Posted 3 years ago

Thank you for the 4 stars. After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are now endeavouring to keep to 3 working days between order placement and despatch of the order.

Posted 3 years ago

“Good selection of products Usually prompt delivery”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you like our selection of products.

Posted 3 years ago

“Happy with the service direct to me. Not had a response yet re: Anu Kansal? Thanks”

Helpful Report

Posted 3 years ago

Thank you for the good review. I will get the MyDanceStore team to look into your query.

Posted 3 years ago

International Dance Supplies is rated 4.3 based on 766 reviews