International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.32

4.3 Rating 771 Reviews

79 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.3

Based on 771 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

International Dance Supplies 5 star review on 25th March 2024

Tatiana M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3/5 - purely because stock has been really difficult over the past year or two. The systems/customer service etc are great but without the stock levels being consistent, the service is un-usable.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is great to hear that you are so happy with our customer service and systems, and we are working tirelessly together with our suppliers to ensure we can overcome the many challenges we are currently facing, from raw material shortages over to container and courier shortages as well as several others.

Posted 2 years ago

“Telephone operators are always helpful. Emails are dealt with eventually - telephone is better! Merchandise is as stated. I have been using this company for many years and have no intention of changing.”

Helpful Report

Posted 2 years ago

Thank you for the lovely review. Our team are always on hand to help and I will pass your comments on to them. It is great to hear that you have no intention of changing suppliers.

Posted 2 years ago

“A good range of dance wear at fair prices. I use mainly for children’s ballet uniform, and sometimes (pre-covid) for lots of show costumes. Customer service is excellent. Many items have gone out of stock recently but I don’t blame IDS for that! Also find the ‘mydancestore.com’ service very useful.”

Helpful Report

Posted 2 years ago

Thank you for the review. It is good to hear positive comments and we appreciate your understanding of the stock situation at the moment. We are doing our best to rectify this and hopefully will be back on track soon.

Posted 2 years ago

“Our showcase order came within a week of ordering, with nothing missing and everything packed nicely. Only downside to the packaging is that you have to open everything to see what size it is; could be helpful to have the size clearly on the packet. Items are good quality and the accessories aren’t cheap. Had a few struggles with ordering as the book and website codes don’t match on all the items and there’s things in the book you no longer sell on the website, which again made the ordering a little more complicated. Otherwise, super happy!”

Helpful Report

Posted 2 years ago

Thank you for the review. I will pass on your comments to the relevant teams. Unfortunately since we did not produce a catalogue this year some of the items in the 2019/2020 catalogue are no longer available. We are bringing out a Costume catalogue in the New Year which should help a lot.

Posted 2 years ago

“Adult red boot covers only just fit and I’m small (5’) with size 3 feet ! I remember I bought a Adult one size skirt which was v small . Maybe rather than ONE SIZE you should advise size 8-10 or 12 ? Love my sparkly sequin outfit . I’m a size 12 and ordered a L which is perfect - last time I ordered medium and it was a bit snug ! Great fast service and I love your range of adult costumes x”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. Manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Very easy to order, able to see if in stock or to go on back order Reasonable prices Always good bargains in clearance Account simple to read”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the website and the quality and price of our products. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Lovely uniform but unfortunately always has items out of stock which is really frustrating. I don’t want to, but if this continues to happen I will have to look elsewhere”

Helpful Report

Posted 2 years ago

Thank you for your review. We are glad that you like our uniform and we are aware that some items are currently low on stock. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more.

Posted 2 years ago

“I miss the next day delivery option IDS used to provide . Would be good to be able to have next day deliveries back !”

Helpful Report

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement.

Posted 2 years ago

“Very helpful good quality but delivery can take a while. I miss next day deliveries”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 3 working days from order placement.

Posted 2 years ago

“Very helpful staff,i always know when my orders are being delivered.No problems with items awaiting delivery that i have paid for.Overall a very good service is provided.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“Always reliable and quick - just a pity that various tights are no longer available - but that is a minor niggle”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team. Supply issues have affected us all but hopefully there are alternatives that you are happy with.

Posted 2 years ago

“Your not a good as you used to be! Often allot of items are out of stock and customer services are slow. Still waiting for a response for a catalogue request for your costumes. May consider taking my 10 years of custom elsewhere unfortunately x”

Helpful Report

Posted 2 years ago

I am sorry you are not so happy with us as you were. We currently have two full warehouses in Newton Abbot, and we are ordering more than once a week from our key suppliers. Our in-stock position is over 90% overall and has been throughout the pandemic. We believe we continue to hold the largest stocks of any dancewear supplier in Europe. The vast majority of orders are being shipped immediately from stock, but we know there are products that you need which are not available and/or going onto back-order. We are increasing our warehouse capacity to hold more stock and we are working to shorten our lead times and as such, are moving to more and new local vendors as much as possible. We are making the necessary investments in product across brands, freight, logistics and our own infrastructure to better serve you. The normal IDS Catalogue has not been published this Summer. This difficult but necessary decision was made in January at what would have normally been the start of a 8-9 month planning & design process. Given the uncertainty prevailing at that time, we would not have been able to guarantee product availability or pricing to commit to a printed catalogue. We launched 95 new costumes in late 2019 and there hasn’t been a full, uninterrupted UK and European performance season since then due to COVID, which is why this year we haven’t launched as many costumes as we would in a normal year. We know from our customer research that there are still Teachers who love having the IDS Catalogue to support their buying decisions – especially at showtime. An IDS Catalogue will therefore return soon! We want to be your first choice in dancewear, costumes and accessories and we hope that you are reassured that we’re taking important steps to being your preferred partner.

Posted 2 years ago

“The service is fantastic, however there is a lot of variation in some of the sizes of items even when made by same brand. Which means I quite often have to pay to return items and re order.”

Helpful Report

Posted 2 years ago

Thank you for the review. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“Everything on my order was as expected, with the exception of Q13SB, which looked pale blue (like Q01) online, but actually is more bluebell/mauve, which was disappointing.”

Helpful Report

Posted 2 years ago

I am sorry the leotard was not the shade you expected. Whilst we do our best to faithfully reproduce the colours online it is not always possible to recreate the exact shade. Please feel free to return it if you are not happy with it.

Posted 2 years ago

“Mostly have items wanted in stock and sent without delay Good variety and price of products”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 2 years ago

“Very efficient service and super helpful staff when I got in touch as I had forgotten my passport.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 2 years ago

“Good service, lovely variety of costumes at reasonable prices however the return service which I have not used very often is not good especially when you are spending hundreds of pounds only then to find that you have to pay to return the items.”

Helpful Report

Posted 2 years ago

Thank you for the Review. You do need to cover the cost of the return if the item is not faulty. If however you have received a faulty or wrong item, please contact our customer service team before returning anything as a return may not be necessary once we have seen a photo of the wrong or faulty goods.

Posted 2 years ago

“Le service est top. Petit problème entre le site internet et le stock réel. Espère qu'il y a plus de choix de costume et dans les tailles.”

Helpful Report

Posted 3 years ago

Bonjour, merci de vos mots, cela nous fait plaisir. Nous sommes conscients de ce problème et notre département informatique travaille à une solution et à une meilleure synchronisation avec les niveaux de stock. Cordialement, le service clientèle IDS

Posted 3 years ago

“Slower delivery than normal but was warned.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“Not placed an order in over a year. But the service was excellent like always. A few things out of stock but with COVID it is understandable. Fingers crossed they be in stock soon”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. Let's hope we can all be back to normal soon.

Posted 3 years ago

International Dance Supplies is rated 4.3 based on 771 reviews