Herdwick Group Reviews

Name: Herdwick Group
Address: Suite 5, The Mintworks, 124 Highgate, Kendal, Cumbria
Rating: 4.91

4.9 Rating 930 Reviews

99 %

of reviewers recommend Herdwick Group

4.9

Based on 930 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Herdwick Group:

Herdwick Cottages is an independent family-run business offering self-catering holiday rentals in the Lake District and surrounding areas.

Choose from Cottages, Pods, Lodges and more.

Visit Website

Phone:

01539-312290

Email:

hello@herdwickcottages.co.uk

Herdwick Group 4 star review on 29th April 2024

752

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great views from the cottage and we'll equipped pod.”

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Posted 10 months ago

“Pre-arrival information arrived at the same time as the email which advised it would be arriving, which was slightly confusing but no issue. The travel directions from the South were terrible (in terms of advising to exit at J40 instead of J36) and added an unnecessary 90 minutes to the journey, though I note these have now been updated in more detail. However the actual cottage was lovely and we would definitely utilise again”

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Posted 10 months ago

Thank you for your feedback Cath; it's very much appreciated as it helps us learn what we do well and where we need to improve. I wanted to take the opportunity to reply and provide clarification for you and other guests who might read your feedback. The pre-arrival information you refer to makes guests aware of the roadworks on Kirkstone Pass between Ambleside and Ullswater. These are substantial works which involve full road closures for extended periods of time. I am sorry if you travelled to Junction 40 instead of Junction 36, and I can appreciate the additional travel time would be significant to reach the property you booked. If you could take a moment to check the information we provided about the diversion, it does state that it applies to guests travelling from the South to the Ullswater Area. The property you booked is in Backbarrow near Ulverston. It says, "To avoid the roadworks [on Kirkstone Pass], guests travelling from the South to the Ullswater area, specifically Glenridding, Patterdale or Hartsop, should leave the M6 Motorway at Junction 40 Penrith and NOT Junction 36 Kendal." In relation to the emails, I'm unsure why you would have received two emails at the same time because I can see from the email log that we sent you an email on the 4th of April at 21.25, which is when you placed your booking, and then we sent your pre-arrival email on the 27th May at 08:59. Nonetheless, I apologise for any confusion this might have caused. Thank you again for taking the time to provide your feedback. We do our best to try to make the information clearer. Regards Adam

Posted 10 months ago

“Service would be improved if the accommodation provided a welcome folder with key information about the apartment as is usual with other providers. For example; instructions on how to use washing machine and oven, local restaurants and numbers, take away services. Kitchen equipment was generally OK but no sharp knives and some other useful items. A review would be useful.”

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Posted 10 months ago

Hello Barry Thank you for your feedback. Your review regarding the accommodation, Highgate View apartment - I have passed your feedback to the owner, who will review your suggestions. I hope that the booking process and the information we at Herdwick Cottages gave you, pre-arrival was informative and helpful, and I hope you will book with us again at Herdwick Cottages.

Posted 10 months ago

“I did think that, once I had paid the deposit the balance would be taken automatically from the same card but this wasn't the case. Perhaps information about this could be clearer? Otherwise booking and information about the property was fine”

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Posted 11 months ago

“Great service, would certainly use again”

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Posted 11 months ago

Thank you from Herdwick Cottages. We are glad you thought our service was great and that you will use us again.

Posted 11 months ago

“lovely place”

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Posted 11 months ago

“Excellent communication from Herwick Cottages. We could not fault the house in any way. My only complaint was that I teleported a few days before our holiday to make sure that the beds would all be made up as doubles only to find that when we arrived this had not been done and one was a twin room. We had to push the beds together and use the bedding from the double bunk bed and make do. We did however have a fantastic holiday.”

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Posted 1 year ago

I am sorry that the changes were not made as requested. We will look into what happened and make any changes needed, so this doesn't happen again. We are so glad you had a lovely time and loved The Warren and the area as much as we do.

Posted 1 year ago

“Clear confirmation of charges applied. Booking emails received promptly. Information regarding arrival clear.”

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Posted 1 year ago

“Herdwick provided all the information required for our short break and even followed up with a phone call to check. Stayed in cottages for 25 years and no company have double checked all was ok before.”

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Posted 1 year ago

Thank you for your kind 4-star review; we are a small team local to the Lakes and based in Kendal; our customers and cottage owners mean a lot to us, and we try our best to make the booking and pre-stay process as seamless as possible. We are open to constructive comments; please let us know what we can do to make your next booking with Herdwick Cottages a 5-star review.

Posted 1 year ago

“Beautiful cottage that was well equipped and very clean. Nicely situated in Patterdale with easy access to the Patterdale Hotel, Red Lion and some great walks.”

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Posted 1 year ago

“Stunning house set in a beautiful location with a good pub right next door. Great information sent although we really wanted to have local maps and information about walks from the house. On the last day as we were packing we found a whole drawer full so would have been good to know about this beforehand. Other than that, excellent.”

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Posted 1 year ago

“Great location and very high quality accommodation - very clean and tidy with good furniture and equipment All needs catered for, kitchen perfect for cooking at home but there's plenty of food establishment nearby. Only thing I missed was a washing machine as we travel light, but no problem really, would go again”

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Posted 1 year ago

“Had a lovely and peaceful time”

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Posted 1 year ago

“Herwick Cottages themselves provided an excellent service. It was easy to book, and the information provided was clear and accurate. I nearly had to cancel due to getting Covid, and it would have been useful if the claim form (from the insurance company) could have been printed off rather than completed online. I needed to get proof of illness from my GP, but to organise this it seemed that I needed to start the cancellation process, which I did not want to do as I hoped to recover in time to go on the holiday (which indeed I did). Also, I am due to get my deposit back, but I do not know how this will be done. The cottage was in a fantastic position, but it was not as clean as I would have expected (eg the duvet in the main bedroom was stained and it needs replacing). It might be useful for Herdwick Cottages to periodically inspect the properties that they are advertising.”

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Posted 1 year ago

Thank you for your review, I am so glad that you were well enough and able to stay in the end. Refundable deposits are paid directly in to your account within the 7 days after departure. Regarding the cleanliness of The cottage, we will pass on your feedback to the owners and cleaner. Herdwick Cottages do periodically check the properties being let. Thank you again for your review it is valued, I do hope that you will book with us again.

Posted 1 year ago

“all good information received good although they should communicate about how many dogs allowed earlier than they did.”

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Posted 1 year ago

“First class service with Herdwick Cottages would definitely use again.”

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Posted 1 year ago

“A great service and a quick response to questions.”

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Posted 1 year ago

“Property as described and we had a lovely holiday. Communication was good with no issues at all.”

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Posted 1 year ago

“We had a very pleasant stay”

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Posted 1 year ago

“Easy to use website, a small issue regarding access code to park barrier, informed Herdwick, got a phone call to apologize, almost instantly,great customer service,would certainly use again,”

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Posted 1 year ago

Herdwick Group is rated 4.9 based on 930 reviews