Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,409 Reviews

78 %

of reviewers recommend Halo

Company Reviews

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely pool”

Helpful Report

(Maesteg SP) - Posted 7 months ago

Dear Tracy, Thank you so much for your generous 5-star rating of Halo! We truly appreciate your feedback and are delighted to hear that you had a lovely time at our hotel. Our pool is indeed a great spot to relax and unwind. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future! Best regards Halo

Posted 7 months ago

“Staff are always friendly and helpful. Clean facilities and plenty of room for changing.”

Helpful Report

(Pencoed) - Posted 8 months ago

Dear Alison,Thank you so much for your incredible 5-star rating of our establishment, Halo! We sincerely appreciate your support and are delighted to hear that you had such a fantastic experience with us. Our staff takes great pride in providing a friendly and helpful environment for our customers, so we're thrilled that you found them to be just that. Additionally, maintaining clean facilities and offering ample space for changing is of utmost importance to us, and we're glad to know it did not go unnoticed. Once again, thank you for your kind words and for choosing Halo. Best regards, Stuart

Posted 7 months ago

“Absolutely amazing staff always have a positive attitude towards me and ready to help me in any problems that I may have”

Helpful Report

(Pencoed Swimming Pool) - Posted 8 months ago

Dear Selwyn,Thank you so much for your 5-star rating of Halo! We truly appreciate your kind words and support. We're thrilled to hear that you had such a positive experience with our staff. Our team is always ready to assist you with any problems you may have, and your satisfaction is our top priority. Please don't hesitate to reach out if there is anything else we can do for you. Many Thanks Stuart

Posted 7 months ago

“Love what you have done with the refurbishment of the centre. And it's lovely to have new exercise groups to attend 😀.”

Helpful Report

(Maesteg Sports Centre) - Posted 8 months ago

Thank you so much for your 5 star review and your lovely positive comments. We are so pleased with the investment and how much of a positive impact it has on the people of Maesteg. We will ensure that the staff are made aware. Kind regards Maesteg Staffing Team

Posted 8 months ago

“Staff are always really helpful and friendly. I swim regularly at dinner time and I value this community resource greatly.”

Helpful Report

(Pencoed Swimming Pool) - Posted 8 months ago

“Good facilities, helpful staff and easy access and parking.”

Helpful Report

(Maesteg SC) - Posted 8 months ago

Thank you for your 5 star review and your lovely positive comments. We will ensure the staff are made aware of the comments. Kind regards Maesteg staffing team.

Posted 8 months ago

“Great leisure centre, fantastic classes. I’ve only left as my working hours and location have changed. I will be back when they change again”

Helpful Report

(Hereford LC) - Posted 8 months ago

“Really good centre with a nice range of equipment , friendly staff”

Helpful Report

(Bridgend Life) - Posted 8 months ago

Hi Alastair Thank you so much for your excellent 5-star rating, we truly appreciate your kind words about our centre and the positive feedback about our wide range of equipment. We are glad to hear that you found our staff to be friendly and welcoming. It is our utmost priority to ensure a pleasant and enjoyable experience for all our visitors. We look forward to welcoming you back and continuing to provide you with exceptional service. Halo Team

Posted 8 months ago

“Clean, tidy, welcoming. Staff are lovely especially Marcus who will always go the extra mile and is relentlessly kind and encouraging. Classes are well run and varied to keep interest going. Highly value this resource in the town.”

Helpful Report

(The Bromyard Centre) - Posted 8 months ago

“I use my Halo just for social swimming. The app for booking is not great but usable. The constant and frequent adverts on the app is a royal pain.”

Helpful Report

(Highworth) - Posted 8 months ago

Thank you for taking the time to give us a great 5* review and feedback Many thanks Corina

Posted 8 months ago

“Good selection of classes, could have done with a few more. The gym, also have a good selection of equipment, however, the mats and weights, is too small and area. Classes being held there meaning you couldn't use the area. I had. Lastly, children being allowed in unsupervised.”

Helpful Report

(Bridgend Life) - Posted 8 months ago

Hi Anne Thank you so much for your 5-star rating of Halo, we truly appreciate your feedback and are thrilled to hear that you had a positive experience at our gym. Your kind words mean the world to us. We also want to thank you for mentioning the good selection of classes we offer. We understand your desire for a few more options, and we will definitely take that into consideration for future programming updates. Regarding your feedback about the mats and weights area being too small, we apologise for any inconvenience this may have caused. We understand that our classes occasionally take up that space, and we will work on finding a solution to ensure that the area is accessible to all members. Halo Team

Posted 8 months ago

“The pool is well maintained. It is good that the lifeguards make sure everyone is observing the lane discipline in these sessions. The upgrade of the lockers & key bands was well overdue & is much appreciated. Also the safety grab rails in the showers are an improvement.”

Helpful Report

(Leominster) - Posted 8 months ago

“The Bromyard centre is great. I love it. Marcus runs the place so well. He’s professional and friendly and he puts so much effort into his classes. He’s a great instructor.”

Helpful Report

(Bromyard) - Posted 8 months ago

“Great facilities, great staff, no complaints.”

Helpful Report

(Holmleigh Park Sports Centre) - Posted 8 months ago

“The staff are very friendly and helpful, and the facilities are more than adequate for my needs, although some of the equipment needs a little maintenance in order to achieve its full potential.”

Helpful Report

(Garw Valley Leisure Centre) - Posted 8 months ago

Hi Thanks for taking the time to review our centre. Regards

Posted 7 months ago

“I was very impressed with how efficient I was treated at Ynysawdre swimming lessons on Wednesday afternoon, so quick and easy,and very helpful and polite staff”

Helpful Report

(Ynysawdre) - Posted 8 months ago

Thank you so much, for your fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear about your wonderful experience. We strive to provide efficient and exceptional service to all our valued customers. Our staff take great pride in being helpful, polite, and dedicated to ensuring your visit is quick and easy. We look forward to serving you again soon.

Posted 8 months ago

“Great programme of activities .Some staff on front desk would benefit from some customer service training .I have lost count of number of times we have to wait to check in while desk staff focus more on serving coffee .There are some issues with taps not working ,toilet seats falling off and toilet flushes not working which do not get resolved very quickly .But overall its great with some very committed and hard working instructors”

Helpful Report

(Bridgend Life Centre) - Posted 8 months ago

Hi Thank you so much for your fantastic 5-star rating of Halo! We truly appreciate your support and are thrilled to hear that you had a great experience with our program of activities. We apologise for any inconvenience you may have experienced with our front desk staff. We understand that efficient and attentive customer service is crucial, and we will definitely address this issue with additional training to ensure a smoother check-in process. We also apologise for any maintenance issues you have encountered. Rest assured, we take these matters seriously and will work diligently to promptly resolve any such problems. That being said, we are delighted to know that you found our instructors to be committed and hardworking. We are fortunate to have such a dedicated team who strive to provide the best experience for our customers. Your feedback is truly valuable to us, as it helps us improve and enhance our services. We hope to see you again soon, and thank you once again for your support! Halo Team

Posted 8 months ago

“Staff always friendly and helpful. Machines always maintained appropriately Great facility on our door step.”

Helpful Report

(Bridgend Life Centre) - Posted 8 months ago

Hi Emma Thank you so much for taking the time to give us a 5-star rating, we greatly appreciate your support and are thrilled that you had such a positive experience with us. Your kind words about our staff and their friendliness truly mean a lot to us. We strive to provide a welcoming and helpful environment for all our customers, and we take pride in the maintenance of our machines to ensure they are always in top-notch condition for our customers. Your acknowledgment of this effort is truly gratifying. Halo Team

Posted 8 months ago

“Clean environment friendly and professional staff and excellent equipment.”

Helpful Report

(Maesteg Sports Centre) - Posted 8 months ago

Thank you for your 5 star rating and lovely comments. We really do appreciate you taking your time to give us your feedback. We will ensure our staff are informed of your comments. Maesteg Staffing Team.

Posted 8 months ago

“Easy to book in staff are always very helpful and polite pool area is always kept clean and tidy changing rooms are clean and well maintained. Water temperature seems to have been lowered in recent months.”

Helpful Report

(Ledbury Swimming Pool) - Posted 8 months ago

Dear Roy, Thank you for your fantastic 5-star rating of Halo! We truly appreciate your support and are thrilled to hear about your positive experience. Your kind words about our helpful and polite staff, as well as our clean and tidy pool area and well-maintained changing rooms, mean a lot to us. We take great pride in ensuring a pleasant environment for all our guests. Regarding the water temperature, we apologize for any inconvenience the pool temperature has gone up to 30 degrees a lot warmer than usual we aim for around 29.2/4. Thank you again for your feedback and we look forward to welcoming you back to Halo soon! Best regards, Ray Shakesheff

Posted 8 months ago

Halo is rated 4.2 based on 8,409 reviews