Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Halo Reviews

4.2 Rating 6,258 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

Visit Website

Phone:

01568618980

Email:

info@haloleisure.org.uk

Write Your review

Tell us how Halo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

Halo 5 star review on 10th January 2024

Halo 5 star review on 1st January 2024

Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

Halo 5 star review on 10th May 2023

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Limited machines, inaccessible to disabled and non-driving people, gym is dated despite the 'renovation', dirty changing rooms.”

(Maesteg SC) - Posted 16 hours ago

“The rating is to highlight the issue rather you skim over the review because it has a higher star rating. My rating would be 4 star based on swimming alone. That said i do feel in the "swim for fitness" activity you need to add more lanes. So currently you have two fast lanes roped off. Then two big double lanes for medium and slow swimmers. I thought if you added another rope in to lane 3/4 the wide medium lane you create a medium to fast lane next to the two fast lanes. This additional lane would help split out the fast lane swimmers so the lanes won't be too full. This would use up the space in lanes 3/4 more effectivily also. If you would like to discuss further to my ramblering above please call or email 07799888246 or tdines2317@hotmail.co.uk. Other than that the pool is clean and tidy and the pool staff are friendly helpfull and always greet us with a warm smile even at 6.20 am.”

(Leominster) - Posted 1 week ago

“Great facilities. Poor staff”

(Bridgend Life Centre) - Posted 2 weeks ago

Hi Roberts Thank you for taking the time to share your feedback, we genuinely appreciate customers like you who take the time to let us know about their experiences and help us improve our services. We would like to apologise for the unpleasant experience you had due to poor staff. We understand how frustrating it can be when staff do not meet your expectations. Please be assured that this is not the standard service we aim to provide, and we sincerely apologise for any inconvenience caused. To help us better address the issue and improve our services, we would appreciate it if you could please provide us with more details such as which specific aspects of the staff's performance were unsatisfactory? Was there anything specific that you think we can do to enhance our service quality? Halo Team

Posted 2 weeks ago

“The manager was out of order and didn't do there job tidy”

(Maesteg SC) - Posted 3 weeks ago

“Poor customer service. Will not be returning.”

(Bridgnorth) - Posted 4 weeks ago

“Poor to login/sign in system. Staff not interested in helping or it was as if they were bothered at being asked. Such a shame.”

(Hereford LC) - Posted 1 month ago

“A lot of the machines in the gym are old or not working, you can never get signal in the centre so it’s difficult to log into the app and confirm you attended a class which meant I got no show fees multiple times.”

(Hereford LP) - Posted 1 month ago

Hi, Thank you for taking the time to provide feedback on your experience at Halo, I'm sorry you are not happy with the service you've received this time We are in the process of upgrading our gym equipment, you will find new kit arriving in the near future and we have already upgraded our cardio machines. All gym equipment is working and in good order at this current time, our service provider is on call to provide repairs within 48 hours in the event of any equipment not working We understand the difficulty you faced in getting a signal within our centre, which made it challenging for you to log into our app and confirm your attendance for classes. We sincerely apologise for any inconvenience this may have caused you. We are actively looking into improving the connectivity within our centre to resolve this issue. The front desk should be manned between 8am and 8pm, where a member of staff can manually confirm your attendance if this is an option for you Many Thanks Charlie

Posted 1 month ago

“So expensive for below par service”

(Hereford LP) - Posted 1 month ago

“Website is absolutely dire. Very difficult/impossible to see what is available and when. Went in hoping to get an A4 summary as in other centres. Nothing at all available. No leaflets or any information. Referred to the app but when shown it was just as bad as the website. The lady who showed me was very helpful but even she could not find anything clear on the app.”

(Leominster) - Posted 2 months ago

“Much of the gym equipment is broken and has been for some time. It's a scam to be asked to pay of that money for membership when so much of the equipment is faulty. Staff are helpful and understanding where possible.”

(Pyle Swimming Pool) - Posted 2 months ago

Thank you for your feedback, we apologise for the equipment in the gym being out of use, the good news is we are having all new equipment installed on 19th and 20th February. Many Thanks

Posted 2 months ago

“Minimal equipment, unable to get on things. Out of order equipment.”

(Leominster Leisure Centre) - Posted 2 months ago

“The gym equipment is appalling, the training room is inadequate. The Sauna and jacuzzi is defective. Showers in the men's changing rooms are inadequate with the length of time of water. Often no body wash in the showers.”

(Pyle) - Posted 2 months ago

Thank you for your comments, we apologise about the gym equipment but the good news is we are having all new equipment installed on 19th and 20th February. In regards to the body wash please let a member of staff know if there is none available and the will be able to action immediately. Many Thanks

Posted 2 months ago

“Far too small a gym for it's occupancy. Machines are too close together people find it difficult to walk past whilst you are using the equipment. Not enough equipment, you are waiting forever to get a go, far too busy with too many people on their phones rather than working out, holding up the machines. Too many kids at peak times, wasting time not knowing what they are doing and again holding up the equipment. I was paying full price as I am in full time work and could only go in the evenings. People on the benefit payment who do not work should not be going at this time as well as kids. Complete waste of money if you are a serious gym goer, I have now given my months notice and will be joining Nuffield health as a result.”

(Bridgend Life) - Posted 2 months ago

Hi Rebecca, Thank you so much for taking the time to provide us with your feedback on your experience at Halo. We truly appreciate your honesty and for sharing your concerns with us. We apologize for any inconvenience caused by the small gym space and the proximity of the machines. We understand that this can make it difficult to maneuver around while using the equipment. We understand your frustration as a full-time worker paying full price for your membership and not being able to fully utilize the facilities due to these issues. Your happiness and satisfaction are very important to us, and we want to make things right. Your insights will help us make the necessary changes to create a better experience for you and our other valued members. Halo Team

Posted 2 months ago

“95% of the staff on reception are awful. Ignorant, miserable and unprofessional, I’ve been a member there for a long time and to be honest I’ve had enough of it. When are you going to wake up Halo? Get rid of these people.”

Posted 3 months ago

“Poor facilities for the price you pay per month.”

(Hereford LP) - Posted 3 months ago

Thank you Kate for taking the time to share your experience of using Halo. We appreciate your feedback. We apologise for any inconvenience that you may have experienced in relation to the poor facilities for the price you pay each month. We'd really like to make things better for you and for other Halo customers. Could you please tell us more about how we can improve the facilities that you mentioned? Thank you again for your feedback. Hereford Leisure Pool Team

Posted 3 months ago

“The smell from the toilets and the pool has used plasters floating in the drains. The scum around the top of the main pool is so disgusting you could write your name in it. No one ever answer the phone. Paying over £37 a month is ridiculously expensive for the conditions to be like that In Hereford!!!”

(Hereford LP) - Posted 3 months ago

“My son booked and attended the gym. Because he walked through without swiping his card, he got charged a fee of around £8, even though I paid monthly. This happened a few times. Absolutely disgusting. Tried phoning several times with no one available to speak to. So I cancelled by deleting my monthly payment’s through my bank.”

(Hereford LP) - Posted 4 months ago

Hi, I'm sorry to hear that you couldn't get through to anyone as we like to try and remedy any issues with customers whenever we can. We require customers to record attendance on arrival for a number of reasons such as recording the number of people in the building for Health & Safety purposes and monitoring people who book slots during busy periods then don't attend (therefore blocking the appointment for someone else) Our reception staff would have resolved the fee issue had we known Many apologies

Posted 4 months ago

“Severely over priced and there’s very limited classes throughout the day”

(Leominster) - Posted 4 months ago

“Old equipment in poor conditions. Little room.”

(Pencoed) - Posted 5 months ago

“No communication even after canceling the co tract. Ended up paying twice and my daughter never attended the gym.”

(Hereford LC) - Posted 5 months ago

«
1
2
3
4
5
»

Halo is rated 4.2 based on 6,258 reviews