Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,410 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book in staff are always very helpful and polite pool area is always kept clean and tidy changing rooms are clean and well maintained. Water temperature seems to have been lowered in recent months.”

Helpful Report

(Ledbury Swimming Pool) - Posted 8 months ago

Dear Roy, Thank you for your fantastic 5-star rating of Halo! We truly appreciate your support and are thrilled to hear about your positive experience. Your kind words about our helpful and polite staff, as well as our clean and tidy pool area and well-maintained changing rooms, mean a lot to us. We take great pride in ensuring a pleasant environment for all our guests. Regarding the water temperature, we apologize for any inconvenience the pool temperature has gone up to 30 degrees a lot warmer than usual we aim for around 29.2/4. Thank you again for your feedback and we look forward to welcoming you back to Halo soon! Best regards, Ray Shakesheff

Posted 8 months ago

“Clean and tidy, pleasant staff, excellent class Instructor Wictoria,”

Helpful Report

(Maesteg Sports Centre) - Posted 8 months ago

Thank you for your 5 star rating and lovely comments. We really do appreciate you taking your time to give us your feedback. We will ensure our staff are informed of your comments. Maesteg Staffing Team.

Posted 8 months ago

“Good facilities, great variety of good classes”

Helpful Report

(Bridgend Life) - Posted 8 months ago

Hi Thank you so much for taking the time to rate Halo with 5 stars! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. Your kind words inspire us to continue providing excellent services and ensuring a wide range of options to cater to our users' diverse needs. Once again, thank you for choosing Halo as your fitness destination. We can't wait to welcome you back for more fantastic workouts! Halo Team

Posted 8 months ago

“Severn Centre is the hub of the village, even more so since the Medical Centre moved there. The outdoir pool is a facility we are so very fortunate to have in our village. This year has been the best swimming season for many years, excellent management, professional staff, and a long season. Water and pool have been an excellent temperature and clean enabling use what ever the weather. The Highley Community project has served the village greatly, as well as raising funds for swimming lessons.”

Halo 5 star review on 10th September 2024

Helpful Report

(The Severn Centre) - Posted 8 months ago

“Always friendly, helpful and considerate of all types of disability.”

Helpful Report

(Bridgend Life Centre) - Posted 8 months ago

Hi Ruth Thank you so much for taking the time to rate Halo with 5 stars, we truly appreciate your kind words and support. It's customers like you that make our job so fulfilling. Always friendly, helpful, and considerate of all types of disability - it means a lot to us that you have acknowledged our efforts to create an inclusive environment. We strive to provide the best service possible, ensuring that everyone feels comfortable and supported. Halo Team

Posted 8 months ago

“I love swimming here! The facilities are excellent and the support offered by pool staff exemplary.”

Helpful Report

(Pyle Swimming Pool) - Posted 8 months ago

Thank you for your positive comments and 5 stars for our centre. Your feedback will be shared with the team, we hope you continue to enjoy. Many Thanks

Posted 8 months ago

“Marks classes are excellent ,he makes them enjoyable and he is so friendly and welcoming”

Helpful Report

(Maesteg Sports Centre) - Posted 8 months ago

Thank you for your 5 star rating and lovely comments regarding Mark. We really do appreciate you taking your time to give us your feedback. We will ensure Mark is informed of your comments. Maesteg Staffing Team.

Posted 8 months ago

“All of the staff are friendly”

Helpful Report

(Ross) - Posted 8 months ago

Hi Craig, Thank you for the 5 star review! We appreciate your positive feedback Kind regards, Ross Halo Team

Posted 8 months ago

“Husband and I use the pool usually three times a week. All of the staff are very friendly and efficient, nothing is too much trouble. Safety by the pool is paramount and the lifeguards on duty are very observant. The pool area, changing rooms, toilets, showers and reception are very clean. Although we live about a twenty minute drive away, we would not wish to go anywhere else. Thank you all”

Helpful Report

(Ross Swimming Pool) - Posted 8 months ago

Hi Janice, Thank you for your 5 star review! We appreciate your positive feedback and hope you and John continue to enjoy our facility. We will pass on your lovely comments to the team. Kind regards, Ross Halo Team

Posted 8 months ago

“Absolutely amazing staff so friendly and nothing is ever to much for them”

Helpful Report

(Maesteg Sports Centre) - Posted 8 months ago

Posted 8 months ago

“I would like to provide feedback for the GP referral team at Merthyr Tydfil Leisure Centre. I underwent a major life changing operation back in February 2024, and due to this my Surgeon, GP and Consultant were worried that I could develop a hernia due to the operation I had. So they suggested I be referred to Merthyr Tydfil Leisure Centre as part of their GP Referral Scheme. I was a little apprehensive about this, but from the first initial call with Kerry, right through to Jess on Reception all involved have been amazing and provided the support I needed. Neil, Kerry Hannah and who I like to call the boss lady aka Christine are so approachable and really do care for your fitness and wellbeing. My referral has come to an end now, but I've joined as a paying customer as a result of how well I have done personally, along with the help and support of the named Instructors. The new on going price is also great value for money! Thanks all, its made a big difference to me and my outlook going forward!!”

Helpful Report

Posted 8 months ago

“The staff are always happy and welcoming, no matter what time of day I arrive. The facilities are good and clean and I am able to swim at times convenient to my needs.”

Helpful Report

(Hereford LP) - Posted 8 months ago

Dear Lewes, Thank you so much for your wonderful review! Your kind words truly mean a lot to us. We are thrilled to hear that you have had a positive experience with us. Your feedback about our staff being happy and welcoming, no matter the time of day, fills us with great pride. We strive to create a friendly and comfortable environment for all our customers, and it's wonderful to know that we have succeeded in your eyes. We are equally delighted that you find our facilities to be good and clean. Maintaining a high standard of cleanliness is important to us, as we want everyone to feel comfortable and safe while using our facilities. Thank you once again for your kind words and for taking the time to share your positive experience. We look forward to seeing you again soon. Hereford Leisure Pool Team

Posted 7 months ago

“Excellent centre. Staff very helpful”

Helpful Report

(Maesteg Sports Centre) - Posted 8 months ago

Posted 8 months ago

“The centre is very clean & tidy - staff are very welcoming & helpful particularly Laz who is a star ⭐”

Helpful Report

(Leominster) - Posted 8 months ago

“Always welcoming, the reception and swimming pool staff are friendly. The facilities are good, although the hairdryers break down surprisingly frequently! Good value for money.”

Helpful Report

(Hereford LP) - Posted 8 months ago

Dear Alison, Thank you so much for your wonderful review! We truly appreciate your loyalty as a customer and your continued support. Always welcoming, our reception and swimming pool staff take great pride in providing a friendly and pleasant experience for all our customers. We are delighted to hear that you found our facilities to be good and enjoyed your time with us. However, we apologise for any inconvenience caused by the hairdryers breaking down unexpectedly, and we assure you that we are working diligently to resolve this issue. Once again, thank you for your kind words and for leaving us such a good review. We look forward to seeing you again soon. Hereford Leisure Pool Team

Posted 7 months ago

“Friendly staff, clean, great opening times.”

Helpful Report

(Ledbury Swimming Pool) - Posted 8 months ago

Dear Catherine,Thank you so much for your amazing 5-star rating of Halo! We really appreciate your kind words and feedback. We're thrilled to hear that you found our staff to be friendly, the premises clean, and our opening times convenient. Your satisfaction means a lot to us, and we hope to serve you even better in the future! Warm regards, The Halo Team

Posted 8 months ago

“Very friendly staff and relaxing atmosphere.”

Helpful Report

(Pyle) - Posted 8 months ago

Thank you for your positive comments on our staff and centre. Great to hear you are enjoying. Many Thanks

Posted 8 months ago

“It has a friendly atmosphere. The staff are helpful. Senior citizens our age feel better at a small centre and probably would not attend classes in the main hall”

Helpful Report

(Maesteg Swimming Pool) - Posted 8 months ago

Dear Jean, Thank you so much for your fantastic 5-star rating of Halo! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. It's wonderful to know that our center has a friendly atmosphere and that our staff was helpful to you. We completely understand the preference of senior citizens our age to feel more comfortable at a smaller center rather than attending classes in the main hall. We always aim to provide a welcoming and supportive environment for everyone to enjoy. We truly value your support and we look forward to welcoming you back to Halo very soon! Best regards, Halo

Posted 8 months ago

“This is a modest sized centre but offering a warm and clean environment well suited to swimming and exercising.”

Helpful Report

(Pyle) - Posted 8 months ago

Thank you for your positive comments on our centre and standards. We are glad to hear you enjoy using our facilities. Many Thanks

Posted 8 months ago

“Great location, great facilities and staff.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 8 months ago

Thank you so much for taking the time to give Halo a 5-star rating! It means a lot to us. We're thrilled to hear that you enjoyed your stay and found our location, facilities, and staff to be great. It's always our goal to provide our guests with an exceptional experience, and your kind words have truly made our day. We hope to have the pleasure of welcoming you back soon!

Posted 8 months ago

Halo is rated 4.2 based on 8,410 reviews