Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,404 Reviews

78 %

of reviewers recommend Halo

Company Reviews

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The environment is clean, modern and motivating. The trainers provide excellent guidance.”

Helpful Report

(Leominster) - Posted 7 months ago

“Brilliant staff and you have everything there for everyone”

Helpful Report

(Hereford Leisure Centre) - Posted 7 months ago

“I have Used Halo for many years and always find the staff at Hereford and Ross leisure pools helpful, professional and courteous. Owing to financial restraints I've now opted for the payment as you go booking with the same level of service.”

Helpful Report

(Hereford LP) - Posted 7 months ago

Dear Kieron, Thank you so much for taking the time to rate us with 5 stars! We truly appreciate your support and loyalty as a customer. It's fantastic to hear that you have been using Halo for many years and have had a great experience with our staff at both Hereford and Ross swimming pools. We understand that financial circumstances can change, and we appreciate that you have decided to continue using us through the pay-as-you-go option. Rest assured, even with this change, we are committed to providing you with the same level of service. We look forward to seeing you again soon! Many thanks, Hereford Leisure Pool Team

Posted 6 months ago

“Th ladies at desk are great , and friendly lifeguards”

Helpful Report

(Hereford LP) - Posted 7 months ago

Dear Marian, Thank you so much for your incredible 5-star rating of Halo! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience at our facility. Our entire team, including our front of house and lifeguard teams, are delighted to know that their excellent service made a positive impact on your visit. We strive to provide excellent customer service and a safe environment, so it's truly rewarding to receive your feedback. We look forward to seeing you again soon. Many thanks, Hereford Leisure Pool Team

Posted 6 months ago

“Friendly, welcoming, good classes.”

Helpful Report

(Highworth) - Posted 7 months ago

Thank you for taking the time to give us a fantastic 5* review and wonderful feedback. Many thanks Corina

Posted 6 months ago

“I have been a full member of Ross on Wye Halo for 7+ years, what an amazing centre. The gymnasium is probably the best I have attended in all my exercise years. The equipment, replaced this year, is top range you could not want for more. My needs are simple, apart from being an "old fogey" core exercise is my bag and all I need is there for me. Halo's greatest commodity is its staff. They are all precious in their own way, friendly, cheerful despite the weather they look out onto each day. You are welcomed with a genuine smile along with a greeting, they really cannot do more for you, smashing people. For me it is my place to go not just for the essential exercise but for the positive social interaction I receive each time I attend. Thank you, Michael”

Helpful Report

(Ross Swimming Pool) - Posted 7 months ago

Hi Michael As always we are very grateful for such wonderful feedback! It really does make such a difference when we know our passion for the centre is noticed and appreciated by our customers. Thank you for your lovely words about the staff and facilities but more importantly ,we are happy that you get exactly the service and experience we strive to offer. We will pass your lovely comments onto the team Kind regards The Ross Halo Team

Posted 7 months ago

“Friendly atmosphere clean experienced staff Great referral system and support”

Helpful Report

(Maesteg Sports Centre) - Posted 7 months ago

Thank you for your lovely feedback and your 5 star review. We will ensure that the staff are made aware of your comments. Kind regards Maesteg staffing team.

Posted 7 months ago

“Excellent value for money,with a range of activities and extremely helpful staff. The facilities are in the process of being upgraded.”

Helpful Report

(Bridgend Life Centre) - Posted 7 months ago

Hi Dorothy Thank you so much for your amazing 5-star rating of Halo! We are thrilled to hear that you enjoyed your experience with us. Your kind words regarding our range of activities, helpful staff, and value for money mean the world to us. Halo Team

Posted 7 months ago

“I swim three times a week , when I go the pool is always clean and well managed.”

Helpful Report

(Leominster) - Posted 7 months ago

“Very good in the main. Instructors still not teaching to wipe down kit after use and not enforcing as sometimes it isn't clean. Some members of staff are doing their best to keep up with the cleaning”

Helpful Report

(Hereford Leisure Centre) - Posted 7 months ago

“Really clean centre staff make it so also are always ready to help if required and very friendly.”

Helpful Report

(Pyle Swimming Pool) - Posted 7 months ago

Thank you for your positive comments on our centre and staff. Your feedback will be shared with the team. Many Thanks Team Pyle

Posted 7 months ago

“I look forward to going to classes. Meeting new people and enjoying exercising. Teachers great and positive.”

Helpful Report

(Highworth Recreation Centre) - Posted 7 months ago

Thank you for giving us a fantastic 5* review and great feedback. Many thanks Corina

Posted 7 months ago

“NIce atmosphere and a nice size gym”

Helpful Report

(Bromyard) - Posted 7 months ago

“Nice place to work out chilled atmosphere friendly people ...loving my experience.”

Helpful Report

(Maesteg SC) - Posted 7 months ago

Thank you for your 5 star review and your lovely comments. I'm glad you are loving your experience at our facility and we hope to see you at the centre soon. We will ensure that the staff are made aware of your lovely comments. Kind regards Maesteg staffing centre

Posted 7 months ago

“Ledbury is always clean and the staff very friendly.”

Helpful Report

(Ledbury) - Posted 7 months ago

Dear Sally,Thank you so much for your fantastic 5-star rating of Halo! We truly appreciate your kind words and your continued support as a loyal customer. We're thrilled to hear that you find Ledbury to be a clean place with a staff that is always friendly. We take pride in maintaining a pristine environment and ensuring that our team is welcoming and helpful. Thank you once again for your positive feedback and for being a valued customer. We look forward to serving you again soon! Best regards, Halo Team

Posted 7 months ago

“Staff are very helpful we could benefit with more machines at the gym .”

Helpful Report

(Ynysawdre) - Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Halo! We are thrilled to hear that you had such a positive experience at our facility. Our staff is truly committed to providing excellent customer service, and your feedback validates their efforts. In regard to your comment about the gym machines, we appreciate your suggestion. We are constantly striving to improve and expand our offerings to better accommodate our valued members like you. Your input helps us identify areas where we can make enhancements, and we will definitely take your feedback into consideration as we plan future improvements. Once again, thank you for taking the time to share your positive experience with us. We truly value your patronage and look forward to serving you even better in the future.

Posted 7 months ago

“Mainly use it for the climbing wall. Use it once or twice a week and it’s always good fun, excellent instructor, good atmosphere whoever is climbing, some regulars of all ages. I’ve taken my son who’s 8 and my mum who’s 68, it caters for all abilities. Other than that the staff in general at the reception desk, library etc are all brilliant, always happy to help and friendly.”

Helpful Report

(Bridgend Life Centre) - Posted 7 months ago

Hi Thank you so much for your fantastic 5-star rating of Halo! We greatly appreciate your kind words and are thrilled to know that you enjoy using our facility. We are delighted to hear that the climbing wall provides a great experience for you and your family. We take pride in ensuring that our climbing sessions are always enjoyable, with excellent instructors and a friendly atmosphere for climbers of all ages and abilities. Furthermore, we are glad to hear that you have experienced our exceptional customer service not only at the climbing wall but also at our reception desk, library, and other areas. Our staff is dedicated to providing a helpful and friendly environment for all our guests. Halo Team

Posted 7 months ago

“Everyone is very helpful and friendly”

Helpful Report

(Bridgnorth) - Posted 7 months ago

“Great customer service and support when needed”

Helpful Report

(Hereford LP) - Posted 7 months ago

Dear Andy, Thank you so much for your 5 star review, we genuinely appreciate your kind words and support. We are thrilled to hear that you had a great experience with our customer service and found our support to be fantastic. Providing top-notch service is a priority for us, and knowing that we were able to assist you when needed brings us immense joy. We look forward to seeing you again soon. Hereford Leisure Pool Team

Posted 7 months ago

“Friendly staff”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Halo! We truly appreciate your support and are thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means a lot to us that our friendly staff was able to contribute to your positive experience. Once again, thank you for choosing Halo. We can't wait to serve you again in the future!

Posted 7 months ago

Halo is rated 4.2 based on 8,404 reviews