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Halo Reviews

4.2 Rating 6,272 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

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Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

Halo 5 star review on 10th May 2023

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swimming pool and sauna room are adequate, but gym is now unusable for someone who lifts weights as it only caters for two individuals doing that kind of training at the most. This is a great pity as I now have to travel into Bridgend or to Ynysawdre to train. Ynysawdre has no sauna and Bridgend is usually excessively busy ☹️”

(Pencoed Swimming Pool) - Posted 19 hours ago

“It's ok gym equipment is dated and alot kids running around no supervision in gym doing madness. I wish more equipment in the gym .”

(Hereford LC) - Posted 4 days ago

“Some friendly staff”

(Ynysawdre Swimming Pool) - Posted 5 days ago

Thank you for your feedback. It's good to know you find the staff friendly

Posted 4 days ago

“Face cameras never work, you have to beg and prove you pay a monthly fee to get access to your booked time slot.”

(Hereford Leisure Centre) - Posted 1 week ago

“Equiptment needs updating. Qualtaty of equitment needs increasing.”

(Bridgend Life) - Posted 2 weeks ago

Hi Rhiannon Thank you so much for taking the time to share your feedback, we appreciate your honesty and are grateful that you brought these issues to our attention. We sincerely apologize for any inconvenience caused by any outdated equipment and the lack of quality. Halo Team

Posted 2 weeks ago

“Really could do with a good clean, apart from the floor, the toilets, showers and changing rooms look disgusting and if there are cleaned, the are not cleaned regularly or properly.”

(Bridgnorth) - Posted 2 weeks ago

“There are not enough classes that I can access for dance genre. The dance class on a Thursday is too early as I have to get a bus form Porthcawl & the class is always full. For some reason they are not using the sports hall which has plenty of room & has been used before. I would like more accessible dance classes. Cath Hughes proved to be popular & I would like to see her taking more classes.”

(Bridgend Life Centre) - Posted 3 weeks ago

Hi Christine Thank you so much for taking the time to provide us with your valuable feedback, we truly appreciate customers who share their thoughts and suggestions, as it helps us improve our services. We apologise for the issues encountered regarding the availability of dance classes, however we're delighted to hear that Cath's classes have been popular. We will look into this area and make changes where we can. Halo Team

Posted 3 weeks ago

“I couldn't benefit from my membership due to lake of classes that ate suitable for my age, always on the wait list.. poor value for money”

(Hereford LC) - Posted 3 weeks ago

“I generally use the centre for swimming sessions in the mornings. No-one seems to shower before they get in the pool anymore - probably not helped by the fact that the sign near the showers is in Welsh. The changing rooms are generally clean now and they have improved more recently. The cost of the membership is so high, I don't consider the already ageing and grubby facilities value for money. The issue in Bridgend is there is not a lot of choice, so you feel forced to come here.”

(Bridgend Life Centre) - Posted 1 month ago

Dear Melanie,Thank you so much for taking the time to provide us with your feedback on your experience at Halo. We truly appreciate your honesty and willingness to share your thoughts with us. We would like to apologize for the inconvenience caused by customers not showering before entering the pool. We understand that this can be frustrating, especially if the signage near the showers is in Welsh. We will definitely take this into consideration and work on improving the clarity of our signage for all our customers. Once again, thank you for your feedback, Melanie. Your openness and willingness to help us improve are greatly appreciated. We look forward to hearing from you soon. Halo Team

Posted 4 weeks ago

“Nice place but poor range of equipment. However for how small the place is it does a great job.”

(Ross) - Posted 1 month ago

Hello Thank you for taking the time to leave a review. We would love to invite you to a specific session with an instructor so we can cover all your requirements. Please feel free to book in with our reception team at your earliest convenience. Kind regards Ross Halo Team

Posted 1 month ago

“Staff are fantastic, always willing to help and are welcoming. The facilities are in dire need of some repairs, and paint in places such as the outside of the indoor hall, and especially the tennis courts which are deteriorating rapidly in places.”

(Bridge Street) - Posted 1 month ago

“The staff are friendly but the gym facilities are poor. It’s a very small gym without much equipment and there’s only 1 class per week. The membership price is the same as nearby Bridgend Life Centre where the facilities are far superior. The gym could also do with a refresh and a good clean.”

(Pencoed) - Posted 1 month ago

Hi, Thank you for your feedback. We are continually looking to improve our service and we will take your feedback on board to make changes where needed. In regards to the gym needing a refresh, we had a complete gym refurbishment 3 weeks and had all brand new equipment brought in to replace the old.

Posted 1 month ago

“Staff polite. Place is an absolute state. Unclean benches in the changing rooms. Unclean steamroom. Wall panels in men's changing room have fallen off leaving pipes visible. Holes and leaks in ceiling. Route to spa where disabled changing room is absolutely stinks.”

(Maesteg Swimming Pool) - Posted 1 month ago

“Equipment was broken and wasn’t repaired for long periods of time. Removed equipment that people wanted (exercise bikes). Over crowded gyms as Halo would sell day passes and didn’t cap how many people were in the gym. You’d be waiting for equipment to become available for long periods of time. Cancelled my membership and would not recommend.”

(Hereford LC) - Posted 1 month ago

“The gym has a nice amount of people in the mornings so it doesn’t get too busy. However the machines are often out of order especially the cable machines & everything is dusty, needs a good clean”

(Ynysawdre) - Posted 1 month ago

Thank you so much for taking the time to share your feedback about your experience at Halo. We sincerely appreciate your willingness to let us know how we are doing. We want to apologise for the inconvenience you faced due to the frequent out-of-order machines, especially the cable machines, as well as the lack of cleanliness. We understand how frustrating it can be when equipment is not properly functioning, and we assure you that we take this matter very seriously. Your feedback about the dusty state of our facility is also duly noted. We strive to maintain a clean and enjoyable environment for all our members, and we apologise for falling short of your expectations in this regard. To make things better, we would greatly appreciate it if you could provide us with specific details about the machines that were out of order and any areas that require a thorough cleaning. This information will be immensely helpful, allowing us to address the issues promptly and ensure a more pleasant experience for everyone. Once again, we sincerely apologise for any inconvenience caused. Your feedback is of utmost importance to us as it helps us improve our services and facilities. We value your patronage and hope to have the opportunity to exceed your expectations in the future.

Posted 1 month ago

“Lack of participating staff in the gym area, never seems to be any help to hand. Strange choice of new machines, feel that clientele should have been involved. Wrong time of day can involve a large number of unsupervised children acting unsociably, both in gym and changing area. So..ok, but could be a lot better. Good points?...no pressure on performance, cost, friendly feeling, like other clients generally.”

(Leominster) - Posted 1 month ago

“I find the gym is too busy and limited on machines due to queing and kids sitting on machine on their phones”

(Maesteg SC) - Posted 1 month ago

Thank you for your comments. We will speak to the staff to ensure they are monitoring the gym. Busy times for the juniors are between 4pm - 6pm. Many thanks Maesteg Staffing team

Posted 1 month ago

“There are insufficient number of sessions per day to meet demand which means there are too many people in the pool at each session.”

(Pyle) - Posted 2 months ago

Thank you for your feedback we will take your comments onboard.

Posted 1 month ago

“Pity the well attended spin session on a Thursday evening has been cancelled”

(Garw Valley Leisure Centre) - Posted 2 months ago

Hi Chris Sorry that we had to cancel the spin session due to instructor availability and qualifications we haven't got anyone suitable to take the class currently. Thanks

Posted 2 months ago

“The changing rooms are not clean. They never smell fresh and there is ingrained dirt over the shower cubicles etc. They should be thoroughly cleaned throughout the day and between classes. No soap available in toilets either. Also smelled like urine the other week.”

(Bridgend Life) - Posted 2 months ago

Hi Helen Thank you so much for taking the time to provide us with your feedback about your experience. We would like to sincerely apologize for the issues you encountered with the cleanliness of our changing rooms and toilets. This is certainly not the level of service we aim to provide, and we will immediately address this matter with our staff and ensure that the changing rooms are thoroughly cleaned throughout the day and soap dispensers checked more regularly. Halo Team

Posted 2 months ago

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Halo is rated 4.2 based on 6,272 reviews