First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Large selection easy to use website and fast delivery”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for your feedback! We're pleased to hear that you found our website easy to use and were satisfied with the large selection and fast delivery. We strive to make the shopping experience as convenient and efficient as possible for our customers. Should you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help. Best regards, David.

Posted 1 year ago

“Delivery speedy. Matt good quality. Thanks”

Helpful Report

Posted 1 year ago

Hi Marilyn, Thank you for your feedback! We're glad to hear that you were pleased with the speedy delivery and the quality of the mat. Your satisfaction is important to us, and we're happy to have met your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us! Best regards, David.

Posted 1 year ago

“Good product choice, quality at a competitive price. Promptly delivered.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your positive feedback! We're delighted to hear that you found our product selection to your liking and were satisfied with the quality and pricing. It's also great to know that we met your expectations in terms of prompt delivery. We strive to provide a comprehensive and enjoyable experience for all our customers, and your satisfaction is our top priority. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 1 year ago

“Really impressed with the service and quality of the mat I bought from First Mats. They sent me a sample photo the same day and once ordered I received the mat within a few days. Email responses were fast and friendly. You can tell that this is a company that thrives on customer service. I’ll be back for more! Thank you”

First Mats 5 star review on 11th December 2023

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with the service, from the quick sample photo to the prompt delivery of your mat. It's wonderful to know that our email responses met your expectations in terms of speed and friendliness. We do thrive on providing exceptional customer service and your acknowledgement of this means a great deal to us. Your intention to return for more is the highest compliment we could receive. We look forward to seeing you again in the future, and remember, we're always here to help with any needs or questions you might have. Thank you for choosing First Mats! Best regards, David.

Posted 1 year ago

“Very happy with the service and delivery. The mat I ordered was supposed to be 60cm wide but it actually varied from 60 to 59 along less than a metre length. As it was intended to go in a very precise 593mm recess it was a bit disappointing and I had to adapt things. Maybe I'm too fussy but I'll know next time to buy the matt first before committing to careful joinery.”

Helpful Report

Posted 1 year ago

“Excellent quality mat at a fair price and quick delivery, would recommend and buy from again.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for sharing your positive experience with us! We're delighted to hear that you are satisfied with the quality of the mat and found both the price and delivery speed excellent. Your recommendation and willingness to buy from us again are greatly appreciated. We strive to maintain a high standard in both our products and services, and feedback like yours is incredibly encouraging. If you need any further assistance or have questions in the future, please remember we're always here to help. Best regards, David.

Posted 1 year ago

“Although there was a delivery delay which was an issue with the courier service, the customer service was excellent. Prompt communication and very helpful.”

Helpful Report

Posted 1 year ago

Dear Mrs. Boxall, Thank you for your understanding and feedback regarding the delivery delay. It's heartening to know that you found our customer service prompt and helpful in addressing this matter. We always strive to ensure that any issues are dealt with efficiently and to our customers' satisfaction. If you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to assist and ensure the best experience. Best regards, David.

Posted 1 year ago

“Perfect would definitely buy again”

Helpful Report

Posted 1 year ago

Dear Amjid, Thank you for your positive feedback! We're thrilled to hear that you found our product and service to be perfect. Your intention to buy from us again means a great deal to us. We strive to provide excellence in all aspects, and it's rewarding to know we've made a positive impression. Should you need any assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help and look forward to seeing you again! Best regards, David.

Posted 1 year ago

“Good service. Mat arrived promptly.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your feedback! We're pleased to hear that you were satisfied with our service and the prompt arrival of your mat. Ensuring a fast delivery is important to us, and it's great to know we met your expectations. If you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 1 year ago

“Great mats. Good price.”

Helpful Report

Posted 1 year ago

Dear Lorraine, Thank you for your succinct yet positive feedback! We're delighted to hear that you are pleased with our mats and find them to be good value for the price. Our aim is always to provide high-quality products at competitive prices. Should you have any further needs or questions, please remember that we're always here to help. Best regards, David.

Posted 1 year ago

“still waiting on my mat to be delivered weeks after ordering and paying for it”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We understand how disappointing it can be to wait longer than expected for an order, especially when you're looking forward to your new mat. We sincerely apologise for any inconvenience this delay may have caused. As mentioned in our previous communication, there had been an unexpected delay with the larger mat, which is why we partially dispatched the smaller mat which was in stock. We're still on track to dispatch the remaining mat on your order within this next 2 weeks once the stock has arrived, as per our last conversation. Your satisfaction is extremely important to us, and we are here to support you every step of the way. If there's anything else we can do to help you during this time, please don't hesitate to reach out. Thank you for your patience and understanding. Warm regards, David

Posted 1 year ago

“Ordered and delivered with no fuss. Great price for a fantastic mat - no more mess in the reception area!”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for your feedback! We're glad to hear that your experience with us was smooth and fuss-free, and that you found our pricing great for the quality of the mat. It's great to know that it's effectively helping to keep your reception area mess-free. We aim to deliver both in terms of product quality and customer experience. Should you have any further needs or questions, please remember we're always here to help! Best regards, David

Posted 1 year ago

“Very pleased with my mat. Good quality and does the job it was intended for. An excellent service from First Mats. From Sue in Bursledon”

Helpful Report

Posted 1 year ago

Dear Sue, Thank you for taking the time to share your satisfaction with our product and service. We're delighted to hear that you're very pleased with the quality of your mat and that it fulfills its intended purpose effectively. At First Mats, we strive to deliver excellent service and it's rewarding to know we've achieved this with your experience. If you have any further needs or questions in the future, please don't hesitate to get in touch. We're always here to help. Best regards, David

Posted 1 year ago

“I am very happy with the custom-sized doormats I recently purchased from First Mats, I found the website easy to navigate and it gave various options for individual size requirements The mats arrived promptly and I was pleasantly surprised at the excellent quality and perfect fit They look great and I would highly recommend them to anyone looking for a good quality non-slip doormat”

Helpful Report

Posted 1 year ago

Dear Maureen, Thank you so much for your detailed and positive review! We're thrilled to hear that you found our website user-friendly and that the customization options met your individual needs. Knowing that the mats arrived promptly, fit perfectly, and that you were pleasantly surprised by their excellent quality is incredibly gratifying for us. Your recommendation is greatly appreciated and motivates us to maintain our high standards. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help and look forward to seeing you again! Best regards, David

Posted 1 year ago

“Made to measure L and W, good quality backing, easy to cut to fit awkward corners. No need to compromise with "standard" lengths and widths Good value.”

Helpful Report

Posted 1 year ago

Dear Philip, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our made-to-measure service valuable and that the quality of the backing and ease of customization to fit awkward corners met your needs. Our goal is to ensure that our customers don't have to compromise with standard sizes, and your feedback reaffirms our commitment to this. We appreciate your recognition of the value we strive to offer. Should you have any further needs or queries in the future, please remember that we're always here to help. Best regards, David

Posted 1 year ago

“Great speedy delivery and very good quality mat.”

Helpful Report

Posted 1 year ago

Dear Keeley, Thank you for your feedback! We're delighted to hear that you were impressed with the speedy delivery and the quality of the mat. Ensuring prompt service and high-quality products is a priority for us, and it's great to know we hit the mark for you. Should you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help. Best regards, David

Posted 1 year ago

“Bought a made to measure hall mat....Fabulous Great service, great mat... everything just right Thank you”

Helpful Report

Posted 1 year ago

Dear Gillian, Thank you for your wonderful feedback! We're thrilled to hear that your made-to-measure hall mat is fabulous and that you found our service great. It's always our goal to ensure everything is just right for our customers. Your satisfaction is incredibly important to us. Should you need anything else or have any future questions, please remember we're always here to help. Thank you for choosing us, and we look forward to seeing you again! Best regards, David

Posted 1 year ago

“Reasonable price delivered on time.”

Helpful Report

Posted 1 year ago

Dear Ellen, Thank you for your feedback! We're glad to hear that you found our pricing reasonable and were satisfied with the on-time delivery. We strive to provide a great balance of value and service. Should you need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to assist. Best regards, David.

Posted 1 year ago

“Good service. Order received quickly and was well packaged.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're pleased to hear that you experienced good service with us and that your order was received quickly and well-packaged. We strive to ensure a smooth and efficient process from order to delivery. If you have any further questions or needs in the future, please remember we're always here to assist. Best regards, David

Posted 1 year ago

“Excellent service quality and value for money”

Helpful Report

Posted 1 year ago

Dear Jan, Thank you for sharing your positive experience! We're delighted to hear that you found our service to be excellent and our products to offer great quality and value for money. Ensuring customer satisfaction through quality service and products is our top priority. Should you have any further needs or questions, please remember that we're always here to assist you. Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews