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First Mats Reviews

4.9 Rating 1,284 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,284 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 7th May 2024

Stephen Harland

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

70

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are really pleased with our new entrance mat. The fit is perfect, it is good quality and was delivered quickly with excellent communication throughout”

Posted 3 weeks ago

Hi Nic, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you are really pleased with your new entrance mat and that it fits perfectly. It's wonderful to know that you found the quality to your liking and that the quick delivery and excellent communication throughout the process added to your satisfaction. We appreciate your feedback and look forward to serving you again in the future! Best regards, David

Posted 2 weeks ago

“Really pleased with the mat, couldn't be better and delivery was prompt”

Posted 3 weeks ago

Hi Paul, Thank you for your fantastic review! We're delighted to hear that you are really pleased with your mat and that it met all your expectations. It's also great to know that the delivery was prompt. Your satisfaction is very important to us, and your feedback is much appreciated. Thanks again for your kind words! Best regards, David

Posted 2 weeks ago

“I was after a new mat for my front door but at a bespoke size. The website was easy to find what I wanted and make an order. I got regular updates on progress and my mat turned up when they said it would. Mat looks fabulous and just what I wanted.”

First Mats 5 star review on 14th April 2024

Posted 3 weeks ago

Dear Karen,Thank you so much for your excellent 5-star rating of First Mats! We appreciate your kind words and are thrilled to hear about your positive experience with us. It's wonderful to know that our website made it easy for you to find the perfect mat for your front door, even at a bespoke size. We're glad to hear that our regular progress updates kept you in the loop, and we're delighted that your mat arrived exactly as promised. We take pride in providing fabulous mats that meet our customers' expectations, and we're thrilled that we were able to provide you with just what you wanted. Thank you once again for choosing First Mats, and we hope to serve you again in the future! Best regards, Simone

Posted 3 weeks ago

“From the moment of going on the website and contacting David, the service was so unbelievably helpful and easy. David made my purchase super smooth & easy. It literally felt like I was the only customer as the service was incredibly tailored and personal. Thankyou for all your help!”

Posted 3 weeks ago

Hi Gemma, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience from the moment you visited our website. It was a pleasure to make your purchase process as smooth and easy as possible. Providing a tailored and personal service is something we strive for, and it's great to know we succeeded with you. Your appreciation means the world to us. Thank you once again for your kind words! Best regards, David

Posted 2 weeks ago

“Goods arrived on time in excellent order. Haven't used the mat yet as have had some work done where it will be used but am sure it will fit the bill perfectly.”

Posted 4 weeks ago

Hi Susan, Thank you for sharing your positive experience! We're glad to hear that your goods arrived on time and in excellent condition. While you haven't had the chance to use the mat just yet, we're confident it will meet your needs perfectly once you do. Your anticipation and trust in our product are truly appreciated. Looking forward to serving you again in the future! Best regards, David

Posted 3 weeks ago

“Excellent quality product alongside excellent customer service. Highly recommended.”

Posted 4 weeks ago

Hi Stephen, Thank you so much for your excellent review! We're so pleased to hear that you found both our product and customer service to be of high quality. Your recommendation means a lot to us, and we're thrilled to have met your expectations. Thanks again for your support! Best regards, David

Posted 3 weeks ago

“The drainaway Rubber Matting was exactly what I wanted and really looks smart and works well.”

Posted 1 month ago

Thank you for taking the time to leave such a positive review! We're delighted to hear the Drainaway Rubber Matting was precisely what you were looking for and that you're pleased with both its smart appearance and functionality. Your satisfaction is our goal, and it's wonderful to know we've achieved that with you. Warmest regards, David

Posted 3 weeks ago

“Excellent! Super absorbent and vacuum up brilliantly! Delighted!”

Posted 1 month ago

Thank you so much for your fantastic review! We're thrilled to hear that our product exceeded your expectations with its super absorbency and ease of vacuuming. It's wonderful to know you're delighted with your purchase. We greatly appreciate your feedback! Best regards, David

Posted 3 weeks ago

“It was a brill service. Fast delivery and response. Good to do bussiness with. Thanks.”

Posted 1 month ago

Hi Zydrunas, Thank you very much for your wonderful review! We're delighted to hear that you found our service brilliant, with fast delivery and quick responses. It's great to know you had a positive experience doing business with us. Your satisfaction is our top priority! Thanks again, David

Posted 3 weeks ago

“Enthusiastic and friendly staff, well priced products and item delivered when expected. I love my new wheelie bin!”

Posted 1 month ago

Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our staff, products, and delivery. It makes our day to know that you love your new wheelie bin. We truly appreciate your feedback! Should you have any further needs, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“Really great mat. Put in my utility/backdoor area. Deals with muddy dogs, muddy wellies, dog hair, feathers etc. Leave mud to dry and hoover, comes up like new. Great customer service.”

Posted 1 month ago

Hi Jo, Thank you so much for the fantastic review! We're thrilled to hear that our mat is a lifesaver in your utility/backdoor area, handling everything from muddy dogs to pesky feathers with ease. It's great to know it comes up like new after a quick hoover. We're also delighted to hear you found our customer service excellent! Best regards, David

Posted 1 month ago

“Really pleased with quality of mats. Support and communication excellent from the company. Highly reccommended!”

Posted 1 month ago

Hi Rachel, Thank you so much for the fantastic review and recommendation! We're delighted to hear that you're pleased with the quality of our mats and that you found our support and communication to be excellent. Your satisfaction is our top priority, and we'll continue striving to provide an excellent experience. If you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Easy to order from. Quick delivery. Good heavy-duty rubber mat.”

Posted 1 month ago

Hi Philip, Thank you for your positive feedback! We're happy to hear you found the ordering process easy, enjoyed the quick delivery, and are pleased with the quality of our heavy-duty rubber mat. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“The Products I ordered were good quality and fit for purpose. First Mats shipped the order within 3 days and it was well packaged. No complaints, would certainly use them again.”

Posted 1 month ago

Hi Janine, Thank you for the great review and for recognizing the quality of our products! We're also pleased to hear about your satisfaction with the efficient shipping and packaging. We appreciate your willingness to use First Mats again in the future! Best regards, David

Posted 1 month ago

“Excellent quality. Quick delivery. I'm very happy with it”

Posted 1 month ago

Dear Ana, Thank you so much for your positive review! We're thrilled to hear that you're delighted with the quality of our mat and the quick delivery. It's always rewarding to know that we've exceeded our customers' expectations. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Very satisfied with the mats. Good service”

Posted 1 month ago

Thank you for your positive review! We're happy to hear you're satisfied with your mats and that you found our service to be good. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“Great service from fries Mats, We purchased our mat for front of house for our office and it looks great and nice to walk on and hoovers up really well”

Posted 1 month ago

Dear Julie, Thank you so much for the fantastic review! We're delighted to hear that our mat looks great at your office entrance, and that it's both pleasant to walk on and easy to maintain. We appreciate you sharing your positive experience! Best regards, David

Posted 1 month ago

“ive used my mat to sit my anchor on the roof of my narrowboat and its brilliant .... its heavy enough not to move in windy conditions but flexible enough to form to the shape of the roof ....im considering buying a 2nd one to store my coal on top to protect my paint work .... i defo recommend this item”

Posted 1 month ago

Dear Keith, Thank you so much for sharing these creative and practical ways to use our mat! We're thrilled to hear it's working so well for protecting your narrowboat's roof. It's great for both the heavy anchor and as a protective layer for storing coal. Thanks for the recommendation, and do let us know if there's anything else we can help with! Best regards, David

Posted 1 month ago

“Fast delivery and good quality”

Posted 1 month ago

Dear Dean, Thank you for taking the time to give us this positive feedback! It's great to hear that you were happy with the fast delivery and the quality of our product. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Very happy with my 2 mats. The outdoor mat (Rubber needle) helps get rid of mud from my daughter's wheelchair and the indoor mat (Aquaprotect) helps remove water, thereby preventing muddy trail going inside living room.”

Posted 1 month ago

Dear Minati, Thank you so much for sharing your wonderful feedback! It makes us genuinely happy to know that our mats are making a positive difference in keeping your home clean and accessible for your daughter's wheelchair. Should you have any additional mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

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First Mats is rated 4.9 based on 1,284 reviews