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First Mats Reviews

4.9 Rating 1,284 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,284 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 7th May 2024

Stephen Harland

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

70

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and the mats are first class, just the job for first footing in door.”

Posted 1 month ago

Thank you for sharing your positive experience! We're thrilled to hear you found our service excellent and are so pleased with the quality of your mats. Your satisfaction is our top priority, and we're pleased to know we were able to meet your needs effectively. Should you have any more questions or require further assistance in the future, please remember we're always here to help. Best regards, David

Posted 1 month ago

“Friendly, helpful phone advice. Custom size cut and delivered in 24hours. Wonderful!”

Posted 1 month ago

Dear Chris, Thank you so much for your amazing 5-star rating of First Mats! We truly appreciate your support and loyalty as our valued customer. We are thrilled to hear that you found our phone advice friendly and helpful. Our dedicated team always aims to provide exceptional customer service. We are glad our custom size cut and speedy delivery met your expectations within just 24 hours. Your feedback inspires us to continue delivering the best products and services. We're delighted to have you as a loyal customer, and we look forward to serving you in the future. Thank you again for your kind words and for choosing First Mats as your go-to supplier! Best regards, Simone

Posted 1 month ago

“Bought this for my mom n she absolutely loves it n it fits perfectly 👍🏻❤️”

Posted 1 month ago

Dear Kirsty, Thank you so much for your incredible 5-star rating for First Mats! We are absolutely thrilled to hear that your mom loves the product and that it fits perfectly. Your kind words have truly made our day. We appreciate your support and look forward to serving you again in the future! Best regards, Simone

Posted 1 month ago

“Great service, quick delivery and just what I needed at a reasonable price.”

Posted 1 month ago

Dear Julie,Thank you so much for your amazing 5-star rating of First Mats! We are thrilled to hear that you were satisfied with our service and that we were able to provide you with just what you needed at a reasonable price. We take pride in offering great service and ensuring quick delivery to meet our customers' expectations. Your positive feedback means a lot to us, and it encourages us to continue delivering exceptional products and service. Once again, thank you for your kind review, and we look forward to serving you again in the future! Best regards, Simone

Posted 1 month ago

“Easy to use website Good quality product Reasonable delivery times”

Posted 1 month ago

Thank you so much for your 5-star rating of First Mats! We truly appreciate your feedback and are thrilled to hear that our website was easy to use, and that you found our products to be of good quality. We also strive to ensure that our delivery times are reasonable, so we're glad that met your expectations as well. We truly value your support and hope to serve you again in the future! Kindest regards Simone

Posted 1 month ago

“Love these mats, any puppy parent needs these! Pop them in the washing machine and mud and 'accidents' are sorted 🐾🐾🐾🐾🐾”

Posted 1 month ago

Hi Rene, Thank you so much for this amazing review! It's wonderful to hear that our mats are a lifesaver for puppy parents like you. We're so happy they're durable, easy to clean, and perfect for handling those puppy messes. We'll absolutely share your feedback with the team! 😊 Best regards, David

Posted 1 month ago

“Just perfect, quality product and quality customer service.”

Posted 1 month ago

Hi Karen, Thank you so much for the fantastic review! We're delighted to hear that you're pleased with both our products and our customer service. Your satisfaction means a lot to us. Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“It's exactly what I wanted for a reasonable price”

Posted 1 month ago

Dear Mr. May, Thank you for sharing your positive feedback! We're thrilled to hear that you found the perfect mat at a price that works for you. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Great product, fast service”

Posted 1 month ago

Hi Kathy, Thank you for the positive review! We're happy you love our product and enjoyed our fast service. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Great mat, very good construction, used it outdoor & water runs away underneath, it looks very good & has got lots of compliments, very nice to walk on, delivered well packaged & on time.”

Posted 1 month ago

HI Patrick, Thank you so much for your fantastic review! We're thrilled to hear that your mat is exceeding your expectations in terms of its construction, functionality, and appearance. It's especially rewarding to know that it's been receiving compliments. We're also pleased that the delivery went smoothly! If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“First class service. Size, colour, and quiality all as ordered. I wish all companies who you ordered from online were as good as First Mats. A very Happy Customer.”

Posted 1 month ago

Hi Antony, Thank you so much for your incredible review! We're overjoyed to hear that your experience with First Mats has been exemplary in every way – from the product quality to the ordering process. Positive feedback like yours motivates us to continue providing the best possible service. We really do appreciate you taking the time to share your experience. Best regards, David

Posted 1 month ago

“Good quality products, easy to order from the website.”

Posted 1 month ago

Hi Cathy, Thank you so much for your positive feedback! We're happy to hear you appreciate the quality of our products and the ease of ordering from our website. Your satisfaction is incredibly important to us. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“They lay flat straight out of the box 10 out of 10”

Posted 1 month ago

Hi Jeffrey, Thank you for the great review! We're delighted to hear that our mats lay flat immediately and exceed your expectations. Should you need anything else at all, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Love the mat. It does what it says on the tin, and keep my Reformer Pilates studio nice and clean. Great service, speedy delivery and great product.”

Posted 1 month ago

Hi Chris, Thank you so much for the fantastic review! We're thrilled to hear that our mat is perfect for keeping your Reformer Pilates studio clean. It's great to know we could provide you with excellent service and a product that meets your needs. Best regards, David

Posted 1 month ago

“It’s a decent door mat.”

Posted 1 month ago

Hi Gary, Thank you for sharing your feedback! We're glad to hear that the doormat is meeting your needs. We aim to provide functional and reliable products. If there's anything else we can help you with in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Excellent communication and speedy delivery as requested. Email was almost immediate.”

Posted 1 month ago

Thank you so much for taking the time to share your positive feedback! It's wonderful to hear that you were impressed with our communication and speedy delivery. We always try our best to provide efficient service. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“Promptly delivered and good quality. Accurately cut. Would prefer to have VAT inclusive price from the outset and not added at the end.”

Posted 1 month ago

Dear C W Smith, Thank you for your review! We're glad to hear that your mat arrived promptly, was cut accurately, and is of good quality. We truly appreciate your feedback about the VAT pricing. We'll take your suggestion into consideration as we continue to improve our customer experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Delivered on time, good service and an easy experience.”

Posted 1 month ago

Hi Darren, Thank you for the positive review! We're happy to hear you found our service to be easy and that your order was delivered on time as promised. We appreciate your feedback! Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 1 month ago

“Excellent speedy service and good product”

Posted 1 month ago

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you were happy with our speedy service and the quality of our product. We appreciate your feedback! If you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 1 month ago

“I just wanted a new doormat ... what I got, was not only the mat I wanted, but brilliant customer service, after sales communication making sure all was good; excellent product, excellent value, excellent delivery - packed properly and delivered on time - and a way-beyond-excellent experience. I could not be happier !”

First Mats 5 star review on 12th March 2024

Posted 1 month ago

Dear Mike, Thank you so much for your incredibly kind and detailed review! We're overjoyed to know that we've exceeded your expectations with everything from the product itself to our service, communication, delivery, and value. Best regards, David

Posted 1 month ago

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First Mats is rated 4.9 based on 1,284 reviews