EYG Home Improvements Reviews

Name: EYG Home Improvements
Address: E Y G Window Centres, Wiltshire Road, Hull, Hull, EYG Home Improvements
Rating: 4.46

4.5 Rating 372 Reviews

86 %

of reviewers recommend EYG Home Improvements

4.5

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A representative visited, as requested, to give an estimate for replacement windows and doors. He was very polite and knew what he was talking about. He calculated a value for 16 windows, an exterior door and french doors which was very close to what I had in my mind. I decided to go ahead and signed the paperwork and gave a deposit. The following morning I received a phone call from the representative saying he had made a mistake and not included the cost of the french doors. For the french doors an additional sum of money was required or a suggestion of cancelling them. I was not happy so decided to cancel. I thought this was very unprofessional. I now await the surveyor installation.”

Helpful Report

Posted 2 years ago

We are sorry to hear this. It is rare and the sales person you mentioned is very experienced and reliable, we are sorry on this occasion that a mistake was made. Best wishes, Lisa

Posted 2 years ago

“Why do customers have to complain about the lack of action from placing an order to over two weeks with no response. Is there that much work about that there is no urgency to follow up on a placed order.”

Helpful Report

Posted 3 years ago

Thank you for your review! We understand that your experience has been less than satisfactory, rest assured that a member of our team has seen this review and will make sure it is seen by the relevant people in upper management!

Posted 3 years ago

“Arranged visit to price up for secondary glazing. Nobody turned up. Time wasters.”

Helpful Report

Posted 3 years ago

We are very sorry to hear this Ken, please could you privately send us some more details so we can look into what went wrong here. Best wishes, Lisa

Posted 3 years ago

“Was fine when they did the job, but afterwards they wouldn’t stop contacting us despite us telling them not to multiple times. I was even promised to be removed from their database and the calls continued. Even emailing them didn’t elicit a response and it took a lot of effort on my part to reach a resolution and I think it’s important other people know this as the treatment I received is not good enough”

Helpful Report

Posted 3 years ago

Thanks for the feedback Peter, we understand that this was a frustrating experience on your behalf however after speaking to you on Twitter this has now been resolved & we have taken the necessary steps to ensure that this doesn't happen again!

Posted 3 years ago

“Conservatory is fantastic, unfortunately damage was done to drive. Countless calls and emails to EYG still not resolved. This has been going on since end of July. Customer service does not mean a thing. Very disappointed. Now sorted out, not very well as both EYG and contractor to busy pushing blame to each other and it took over 6 months.”

Helpful Report

Posted 3 years ago

Thanks for the review Christopher, Sorry to hear about this, we are glad to hear that it has been resolved!

Posted 3 years ago

“We have used EYG twice before and we’re very satisfied. The third time was a complete disaster. Obviously have changed supplier as the frame design and colours have changed. Of the 3 windows and sliding patio doors, 2 of the windows were broken on fitting and the patio door was so badly fitted, the door could not be closed. EYG sent technicians to sort the patio door and it was so far out of true had to be replaced. Replacement arrived and the damaged done taking out the patio door necessitated a further visit to repair plaster work. Door is still not true and is a pain to shut ( ie have to slam it shut to be able to lock it without straining the lock) also there are holes in the corner which we will have to fill with mastic and the internal bottom plinth is badly fitted to the floor so that it could be easily pulled up, but we are so fed up with their attitude can’t be bothered but expect to have several maintenance calls to have it adjusted over the years of the warranty.”

Helpful Report

Posted 3 years ago

Thanks for the review Jes, We appreciate the feedback & have taken this on board! We have now resolved this issue and will be more than happy to help if you have any future issues.

Posted 3 years ago

“I ordered a front door and had a date that it would be fitted this was changed three times so I asked for my money back the manager from Scarborough was not happy at all about this And told me I’d still have to pay for the door in the end I got my money back couple of days later two guys turned up and has asked me how my door was I told him he’d been cancelled but they hadn’t been informed seems like no communication there now I’ve just had an email to ask me How impressed I was with the product I had received from them still no communication bit of a cowboy company if you ask me would not recommend again doubt if this will be published”

Helpful Report

Posted 4 years ago

“Quality product, non existent customer service. Their priority is receiving payment. 20 weeks from order to completion. No communication in the intervening period. 2 hours from completion to chasing payment of invoice. This is not the company that built its reputation on excellent customer service.”

Helpful Report

Posted 4 years ago

“I was very disappointed with this company, and will not be using them again. When order was placed we were given 5-6 weeks timescale. After 5 weeks hearing nothing I phoned to chase installation date. Was then sent email saying it was being processed, coincidence on the day I phoned?! Day of installation, which was stopped (after asking if they have lintel) because lintel was not supplied. Later we had a call to ask if we were satisfied with fitting. Installation rebooked for one week later, day before EYG phoned and cancelled! Got another call to ask if satisfied with fitting. Only after several calls to several numbers did I get a new installation date for a week later. Finally patio door was fitted, installer said lintel was not required, so could have been done 3 weeks earlier on first fitting date. Makes me wonder if anyone at the company has any idea what they are doing!”

Helpful Report

Posted 5 years ago

EYG Home Improvements is rated 4.5 based on 372 reviews