DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,398 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“10Starrateing 😁”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“purchased 10 yellow dusters great price excellent service”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“The hinges were a perfect match for the ones I was trying to replace on our bathroom cabinet, great service and quick dispatch Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Good product at a very good price, about £10 below the median. Delivery was very fast in 24hrs.”

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Posted 2 years ago

Thank you for taking the time to leave us a five star review, we really appreciate it.

Posted 2 years ago

“Whenever I've ordered from DIY Direct Express Ltd, I've found the items easy to locate on the website, acknowledgement and delivery have been prompt, and the goods well packed. Good service all round.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“It is amazing how hard it was to find ballcock fibre washers of the correct size, they all get described in terms of tap sizes like 1/2 bsp and such and almost never by the actual dimensions of the washer. I can advise that my washer is 21mm diameter and so finding this here with that info shown up front was such a joy. Fits perfectly, delivered quickly. What's not to like.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Item as described and delivery as promised, and with today's upheaval's that's a plus all around.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Good quick service. Product of expected quality”

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Posted 2 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 2 years ago

“Delivery was just on time”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“From website ordering to delivery, a first class service. Would recommend.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Great Company!”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Very good postage expensive”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it. The delivery charge covers not just the cost of the delivery service, but also the associated costs of packaging material, handling, etc. Full details are available on our website: https://www.diydirect.com/delivery.

Posted 2 years ago

“Easy website to navigate. My order was received the next day, impressive service.”

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Posted 2 years ago

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Posted 2 years ago

“Excellent draught excluder, thank you”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“These hinges were very good quality and a like for like replacement. Would certainly use DIY Direct again”

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Posted 2 years ago

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Posted 2 years ago

“Excellent piece of kit and well worth the money.”

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Posted 2 years ago

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Posted 2 years ago

“Top quality products efficiently delivered”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“My order was fulfilled accurately and very quickly (ahead of the forecast date). The light bulbs were packed securely and well protected from knocks expected in the delivery process.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Item arrived the next day and is exactly as described.”

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Posted 2 years ago

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Posted 2 years ago

“Parcel arrived v promptly”

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Posted 2 years ago

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Posted 2 years ago

DIY Direct is rated 4.8 based on 1,398 reviews