DIY Direct Reviews

4.9 Rating 1,005 Reviews
96 %
of reviewers recommend DIY Direct
4.9
Based on 1,005 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 18th March 2023
David Hehir
DIY Direct 5 star review on 4th September 2022
Robert
DIY Direct 5 star review on 4th September 2022
Robert
4
Anonymous
Anonymous  // 01/01/2019
Not impressed as product I needed was mislabeled on website.
Helpful Report
Posted 5 months ago
Thank you for your review but we have checked the product page and found everything is correct. Please contact our customer services, who will be able to assist.
Posted 5 months ago
Never don't buy again.
Helpful Report
Posted 6 months ago
We are unsure why you have left such a negative review but if you would like to contact our customer service department directly they will be able to help.
Posted 6 months ago
The worse company for online shopping. No contact number or customer support offered with returning unused products. Poor customer experience and very frustrating to communicate with. Go somewhere else.
Helpful Report
Posted 1 year ago
As our customer service team explained to you a number of times, if you order the wrong product and you wish to return it then the cost of return postage is your responsibility. We conduct all customer service correspondence by email as it helps to keep our prices as low as they are. We have reviewed our correspondence with you and we are satisfied that at every step our staff were very prompt, helpful and clear, but unfortunately they are unable to agree to unreasonable demands.
Posted 1 year ago
Item Still not received. Waiting for 10 working days from postage to make a claim for a refund.
Helpful Report
Posted 1 year ago
We are sorry to learn your order has been delayed or lost by Royal Mail. Please contact our customer services and they will be able to help.
Posted 1 year ago
Rods were not fit for purpose, contacted the company about returning and they sent me a label with address to be returned by royal mail at my cost , royal mail wouldn't take the parcel due to length so only option was parcel force that wanted £31.80 for the service, the items returning has a value of £18 , have contacted customer services multiple times to ask for assistance and they are unhelpful and really don't care. I would never use this company again and would recommend anyone using to be very careful when ordering that nothing needs returning.
Helpful Report
Posted 1 year ago
Thank you for your review, although we must correct some of its content. You asked to return the items because you said you realised they would not be suitable for what you needed. We accepted your request but once you realised the return postage would be your responsibility (a normal arrangement when the customer has ordered the wrong product), you changed your mind and claimed they were not fit for purpose. We asked for photographic evidence but this was not forthcoming. Our customer services department did everything they could to assist you but they cannot agree to paying the postage costs for a customer to return items ordered in error.
Posted 1 year ago
Didn’t arrive
Helpful Report
Posted 1 year ago
We are sorry to learn you have not received your order, which may have been delayed by the ongoing Royal Mail strike action. Please contact our customer services, who will do their best to assist you.
Posted 1 year ago
Still not received the item can you give me an update when it will be dispatched I TATE
Helpful Report
Posted 1 year ago
We are sorry to learn you have not received your order, which may have been delayed by the ongoing Royal Mail strike action. Please contact our customer services, who will do their best to assist you.
Posted 1 year ago
Shoddy stock awful customer service. Returned defective items but they won’t return my money. They tell me the items sent are perfect without the benefit of having them to look at and check . Use tool station or screw fix for better price and good returns process
Helpful Report
Posted 1 year ago
We are very sorry that you are disappointed with the products you have received; as explained by email, as soon as these items have been received by us, we will be able to raise a refund for them.
Posted 1 year ago
Try I date, 9 days after placing the order, I have yet to receive the goods :(
Helpful Report
Posted 1 year ago
We are sorry your order has been delayed in the post. As we have previously explained to you by email, it is likely due to the ongoing Royal Mail strike action and we requested that if it has not been delivered after 10 days you please contact us and we will either resend your order or refund you, whichever you prefer.
Posted 1 year ago
No good at all, never received the goods, on contacting customer service, they were not willing to help, even after offering to purchase again and to pay for a tracked delivery, the answer was NO! Unbelievable Sorry but I can not recommend this company
Helpful Report
Posted 1 year ago
We have reviewed this matter and we are satisfied our customer services team could not have been more helpful or professional. Royal Mail was slow to deliver your order but our customer services team assisted and communicated with you throughout, so it is disappointing you chose to leave an unfair review.
Posted 1 year ago
Ordered on the 2 nd September still not here ,didn't expect this long even with postal strike
Helpful Report
Posted 1 year ago
We are sorry to learn Royal Mail has not yet delivered your order, unfortunately we have no control over the performance of a delivery service. Please contact our customer services and they will be able to help.
Posted 1 year ago
Haven’t received product yet.
Helpful Report
Posted 1 year ago
We are sorry to learn Royal Mail has not yet delivered your order, please contact our customer services team and they will be able to help.
Posted 1 year ago
DIY Direct is rated 4.9 based on 1,005 reviews