DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very fast delivery snd sound product. Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Exactly what I needed. Fit perfectly on old handle parts as I only used the handle. Spot on.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Fantastic service! I was impressed how quickly the order arrived - got it before Xmas. Will make sure I use your website again! Many thanks and a Happy New Ýear!”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Very good service. Well packaged and arrived in very good time”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Perfect 👍 thanks ☺️”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Good product and good service”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Considering the RM strike all arrived in good order.”

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Posted 3 years ago

We are sorry to learn you have not received your order, which may have been delayed by the ongoing Royal Mail strike action. Please contact our customer services, who will do their best to assist you.

Posted 3 years ago

“Fast Delivery at a very competitive price. What more do you need. Would certainly use again.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Ordered items as described fast delivery well done”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Excellent.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Excellent fast service.Products arrived undamaged”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Didn’t arrive”

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Posted 3 years ago

“Was, as their site said, in stock. Easy to order, turned up on time. Did want I wanted. What more do you need to know. Thank you all at DIY Direct, will be using you again.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Ordered 2 for handles, which arrived really quickly, despite the postal strike. Unfortunately one of the handles was fault, so I contacted customer services explained the problem, once the saw the fault the immediately sent a new handle. Will definitely is them again. Great customer service and good prices.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Fast, efficient and good price”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Still not received the item can you give me an update when it will be dispatched I TATE”

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Posted 3 years ago

“Excellent product, very pleased and service is top.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“The items I requested (marine grade screw eyes) were received very quickly by post. It will be interesting to see how they stand up to the conditions in our garden, which is in a marine environment. I purchased some "brass" screw eyes from another firm earlier in the year but these are starting to rust.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Simple, straightforward and efficient. Great service, prompt delivery.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

DIY Direct is rated 4.8 based on 1,397 reviews