DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.86

4.9 Rating 1,005 Reviews

96 %

of reviewers recommend DIY Direct

4.9

Based on 1,005 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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DIY Direct 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Acceptable service”

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Posted 1 month ago

Thank you for taking the time to leave us a review.

Posted 1 month ago

“From the photo I was expecting a marble like centr and it turned out to be all silver, otherwise these are very good”

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Posted 2 months ago

Thank you for your review, we do our best to ensure our product information is clear but our customer services department is ready to help if a customer has any questions.

Posted 2 months ago

“Goods arrived safely and well packaged.”

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Posted 4 months ago

Thank you for your positive review.

Posted 4 months ago

“Items were returned & am hoping for a refund.”

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Posted 5 months ago

Thank you for your review, your refund will be processed once your return has been received and checked.

Posted 5 months ago

“Very pleased with the switch back plates that I purchased and certainly they deserve better than 3 stars, but the delivery took 14 days, which is why I have marked the order down.”

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Posted 6 months ago

Thank you for taking the time to leave us a review. We are glad to hear that you were pleased with your product but on this occasion have been sadly let down by Royal Mail. If such circumstances occur, please contact our customer services who will be able to help and advise further.

Posted 6 months ago

“I chose DIY Express as they had the item I wanted at a reasonable price however, if they keep hassleing me for reviews, I shall not use them again.”

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Posted 7 months ago

Thank you for taking the time to leave us a review, we are pleased that you were happy with our pricing, but we are very sorry that you felt hassled to leave a review. A review invitation is sent automatically 11 days after your order, with a reminder sent automatically 5 days later if appropriate, so if you received more than this then do please let us know.

Posted 7 months ago

“Fast delivery and easy to order. Unfortunately the hinges weren’t the size that were advertised so I couldn’t use them.”

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Posted 7 months ago

Thank you for taking the time to leave us a review, we are sorry to learn you were unhappy with the product. Please contact our customer services department directly with the details and they will be able to assist.

Posted 7 months ago

“OK on service and delivery, but poor quality product.”

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Posted 1 year ago

We are sorry to learn you are dissatisfied with the product you received, please contact our customer services team and they will be happy to assist you.

Posted 1 year ago

“Good products, frustrating deliveries. Should offer alternative to parcelforce”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are sorry you are dissatisfied with Parcelforce, although in this instance it is difficult to know what more they could have done for you.

Posted 1 year ago

“I've already answered this survey”

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Posted 1 year ago

Thank you for taking the time to leave us a review, we really appreciate it.

Posted 1 year ago

“The brass mirror plates are fine, except all three holes are countersunk on the same side. The two attaching to the frame should be countersunk the opposite to the hole for the wall.”

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Posted 1 year ago

Thank you for your review, we are sorry to learn the product does not meet your expectations, please contact our customer services and they will be able to assist.

Posted 1 year ago

“Received with thanks, Order 6 thumbturn euro cylinders, as per picture it did not come with screws neither is it mentioned in description. I have to buy screws separately from local diy shop, a little disappointed😏”

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Posted 1 year ago

Thank you for your review, we are very sorry to learn the screws were missing from your order. Please contact our customer services and they will be able to assist.

Posted 1 year ago

“Parcel arrived v promptly”

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Posted 1 year ago

Thank you for taking the time to leave us a review, we really appreciate it.

Posted 1 year ago

“was'nt was we exspected”

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Posted 1 year ago

Thank you for your review. Please contact our customer services team with more details and they will do their best to help.

Posted 1 year ago

“Confirmation of order confusing stated order is tracked, it was not . Order was lost in post. Not received.”

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Posted 1 year ago

We are sorry you experienced a problem with your delivery being lost in the post, although we did refund you as soon as this became apparent. Regarding the despatch confirmation email you received, it does explain that tracking information is only shown if it exists, which it does not for Royal Mail 1st class.

Posted 1 year ago

“a little slow in delivery but fine otherwise”

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Posted 1 year ago

Thank you for your review, we are sorry to learn your order was slow to arrive. Unfortunately, once an order leaves us we are in the hands of the delivery company, although if we had been made aware we may have been able to chase it up for you.

Posted 1 year ago

“Good for what it does my only gripe is the screw holes have not been countersunk so you could easily catch your bare feet if not careful”

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Posted 1 year ago

“Bit of a shame it’s the first time I used DIY Direct and when the item arrived (promptly) realised I could have bought the EXACT same item on eBAY and saved over 60%”

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Posted 1 year ago

“Good product, quick delivery.”

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Posted 2 years ago

“Products were fine but Royal Mail delivery was awful. They gave me a date for delivery then didn?t deliver. Told me product was returned to depot. Delivery promised next working day. Didn?t happen. Took 5 working days for package to arrive.”

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Posted 3 years ago

DIY Direct is rated 4.9 based on 1,005 reviews