DIY Direct Reviews

4.9 Rating 1,005 Reviews
96 %
of reviewers recommend DIY Direct
4.9
Based on 1,005 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 18th March 2023
David Hehir
DIY Direct 5 star review on 4th September 2022
Robert
DIY Direct 5 star review on 4th September 2022
Robert
4
Anonymous
Anonymous  // 01/01/2019
Hinges arrived but without screws to install them!! They were not suitable and having opened them we didn’t return them. Very disappointed!
Helpful Report
Posted 1 month ago
We are sorry to learn you are unhappy with the hinges but as shown on the product page, screws are not included, which is normal for the hinge type. If you would like to contact our customer services they will do their best to assist.
Posted 1 month ago
Product has not been delivered yet
Helpful Report
Posted 11 months ago
We are sorry to learn your order has been delayed or lost by Royal Mail. Please contact our customer services and they will be able to help.
Posted 11 months ago
Will not buy again as very expensive with their postage. Also thought they sent me fixed ones as the springs didn't work until I used a lot of force. They then worked. Blackspur used to do big packs that were better and cheaper but couldn't find any of late.
Helpful Report
Posted 1 year ago
Thank you for your feedback, we are sorry to learn you are disappointed with your purchase, please contact our customer services team and they will do their best to assist you.
Posted 1 year ago
Can’t say about the company but the item I bought was very poor quality with such a bad Finnish Very poor
Helpful Report
Posted 1 year ago
DIY Direct is rated 4.9 based on 1,005 reviews