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DIY Direct Reviews

4.8 Rating 1,399 Reviews
96 %
of reviewers recommend DIY Direct
4.8
Based on 1,399 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
DIY Direct 5 star review on 14th May 2025
Paul BARRE
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 18th January 2024
Mr John Hall
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 6th May 2023
Lauraine Sinclair
DIY Direct 5 star review on 18th March 2023
David Hehir
DIY Direct 5 star review on 4th September 2022
Robert
5
Anonymous
Anonymous  // 01/01/2019
Good pricng and service particularly rectification of delivery failure eclipsed by thir carrier parcelforce
Helpful Report
Posted 1 year ago
Service was good but quality of the door knobs poor. Expensive postage! Would not recommend or use DIY direct again.
Helpful Report
Posted 1 year ago
Thank you for your feedback, we are sorry to learn you are disappointed with your purchase, please contact our customer services team and they will do their best to assist you.
Posted 1 year ago
Delivery cost more then the parts
Helpful Report
Posted 1 year ago
Thank you for your review. As explained on our website and during the order checkout process, delivery is free on orders of £45 and £4.99 for orders less than £45.
Posted 1 year ago
Hinges arrived but without screws to install them!! They were not suitable and having opened them we didn’t return them. Very disappointed!
Helpful Report
Posted 1 year ago
We are sorry to learn you are unhappy with the hinges but as shown on the product page, screws are not included, which is normal for the hinge type. If you would like to contact our customer services they will do their best to assist.
Posted 1 year ago
Product has not been delivered yet
Helpful Report
Posted 2 years ago
We are sorry to learn your order has been delayed or lost by Royal Mail. Please contact our customer services and they will be able to help.
Posted 2 years ago
Will not buy again as very expensive with their postage. Also thought they sent me fixed ones as the springs didn't work until I used a lot of force. They then worked. Blackspur used to do big packs that were better and cheaper but couldn't find any of late.
Helpful Report
Posted 2 years ago
Thank you for your feedback, we are sorry to learn you are disappointed with your purchase, please contact our customer services team and they will do their best to assist you.
Posted 2 years ago
Can’t say about the company but the item I bought was very poor quality with such a bad Finnish Very poor
Helpful Report
Posted 3 years ago
DIY Direct is rated 4.8 based on 1,399 reviews