DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Arrived 2 days after ordering. O.K.”

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Posted 2 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 2 years ago

“Good product will be ordering from here again”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it and we look forward to your return.

Posted 2 years ago

“I was searching for some "bog standard" (excuse the pun) loo roll holders without any success until I came across the very thing I wanted on your website. Ordered, paid for and delivered within a couple of days. Excellent. Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Easy to use website. Delivery was spot on and product quality appears to be excellent.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“The heavy duty gate hinge brackets that I ordered are fantastic value for money.”

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Posted 2 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 2 years ago

“Great service great price what more can I say. Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Absolute firstclass service. The order arrived the next day so what more can you ask for?”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Excellent service. Unfortunately I ordered the wrong size but had no trouble with return or refund,”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Very fast delivery. No problems 😊”

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Posted 2 years ago

Thank you for taking the time to leave us a 5-star review, we really appreciate it.

Posted 2 years ago

“Excellent service and product, thankyou”

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Posted 2 years ago

Thank you for taking the time to leave us a 5-star review, we really appreciate it.

Posted 2 years ago

“Very good fast and reliable service would recommend and use again.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5-star review, we really appreciate it.

Posted 2 years ago

“DIY Direct sent this parcel very quickly, it arrived the next day which was great. I am very pleased with the product and DIY Direct's service.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Rods were not fit for purpose, contacted the company about returning and they sent me a label with address to be returned by royal mail at my cost , royal mail wouldn't take the parcel due to length so only option was parcel force that wanted £31.80 for the service, the items returning has a value of £18 , have contacted customer services multiple times to ask for assistance and they are unhelpful and really don't care. I would never use this company again and would recommend anyone using to be very careful when ordering that nothing needs returning.”

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Posted 2 years ago

Thank you for your review, although we must correct some of its content. You asked to return the items because you said you realised they would not be suitable for what you needed. We accepted your request but once you realised the return postage would be your responsibility (a normal arrangement when the customer has ordered the wrong product), you changed your mind and claimed they were not fit for purpose. We asked for photographic evidence but this was not forthcoming. Our customer services department did everything they could to assist you but they cannot agree to paying the postage costs for a customer to return items ordered in error.

Posted 2 years ago

“Quick delivery and excellent communication”

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Posted 2 years ago

Thank you for taking the time to leave us a 5-star review, we really appreciate it.

Posted 2 years ago

“Received with thanks, Order 6 thumbturn euro cylinders, as per picture it did not come with screws neither is it mentioned in description. I have to buy screws separately from local diy shop, a little disappointed😏”

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Posted 2 years ago

Thank you for your review, we are very sorry to learn the screws were missing from your order. Please contact our customer services and they will be able to assist.

Posted 2 years ago

“Process of ordering, tracking and delivery of goods efficient and easy to follow. Item well packaged and arrived in good condition. Very pleased with the product purchased, good quality and reasonable price. I'd recommend this company, I'll certainly buy from them again.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return!

Posted 2 years ago

“My order for s/s screw eyes and plastic sheathed wire arrived following day. I had mis-ordered the screw eyes. Corrected order appeared the following day. Original screws returned as was the money for them within 4 days. Excellent service. Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Amazing service, quality and price. Thanks guys”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“I received a very quick response when my delivery wasn’t delivered on time but the customer service team where the best I’ve dealt with and the order came through the next day, they took a personal interest to track it on my behalf!! First class and I wish more companies where like this👍🏻”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“ordered at 5pm one day arrived the next day at 10am”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

DIY Direct is rated 4.8 based on 1,397 reviews