DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“The air vent arrived in good condition and the correct size i wanted.Very pleased to receive it promptly”

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Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Excellent service and prompt delivery”

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Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Cabinet hinges were perfect for wardrobe doors. Exactly what I needed and at a good price. Thanks also for exellent service,”

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Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Excellent cordless planer. Works very well. Would definitely recommend to all.”

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Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“EASY WEBSITE AND EASY TO PLACE ORDER”

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Posted 1 month ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 1 month ago

“Very helpful - a real person sorted out my delivery for me after I put in the wrong address. So nice to deal with a human being!”

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Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“An excellent product at a good price, and a first-class service with good feedback by e-mail. Highly recommended.”

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Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“Good range of screws available. Easy to order. Delivered quickly.”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Good prices, very carefully packed, swift delivery and good product”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 months ago

“We needed new toilet seat buffers to refurbish two wooden toilet seat lids. This company offered the best price that I could find online. The buffers are exactly as described and arrived earlier than expected, well packaged.”

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Posted 2 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 months ago

“The doorknob was a close match for the existing. I did email the company to enquire about the dimensions of the setback and the reply I received said 6 cm but I needed a latch with a 7 cm setback, so I ordered an additional latch from another company. Unfortunately when I received the door handle I found the latch was adjustable for 6 cm or 7 cm so I unnecessarily purchased this additional latch. Perhaps you should update your details to show that it is adjustable for these two dimensions.”

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Posted 2 months ago

Thank you for taking the time to leave us a 4 star review, we really appreciate it.

Posted 2 months ago

“Just what i needed, good price and quick delivery, I would buy again,”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 months ago

“Very quick delivery, great service”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 months ago

“Great products at very affordable prices.”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 months ago

“Good service, product ordered was as described.”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 months ago

“Thankyou, I was impressed with the speed of your delivery”

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Posted 2 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it

Posted 2 months ago

“I am extremely impressed with all aspects of my recent purchases from DIY direct. Ordering through the website was straightforward, prices are very reasonable and despatch/delivery superb. I ordered in the evening, the items were despatched next morning and I received packages the very next day. Superb! Will definitely be using again in the future.”

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Posted 2 months ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 months ago

“Absolutely brilliant product & astonished by the super quick delivery. I don’t often buy things online but will definitely use this company again & highly recommend it. I wasted so much time & effort trying to buy these particular door hinges from local shops, I should have just tried DIY Direct & saved myself the hassle.”

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Posted 3 months ago

Thank you for taking the time to leave us an excellent review, we really appreciate it

Posted 3 months ago

“Very good service. Got the product on time and it works very well.”

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Posted 3 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 months ago

“After many fruitless enquireies with other outlets DIY Direct came up trumps. Great price, great delivery, great service. Thank you!”

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Posted 3 months ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 months ago

DIY Direct is rated 4.8 based on 1,397 reviews