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DIY Direct Reviews

4.9 Rating 1,005 Reviews

96 %

of reviewers recommend DIY Direct

Company Reviews

Product Reviews

4.9

Based on 1,005 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

DIY Direct 5 star review on 18th January 2024

DIY Direct 5 star review on 18th January 2024

DIY Direct 5 star review on 6th May 2023

Lauraine Sinclair

DIY Direct 5 star review on 6th May 2023

Lauraine Sinclair

DIY Direct 5 star review on 18th March 2023

DIY Direct 5 star review on 4th September 2022

DIY Direct 5 star review on 4th September 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service! Unfortunately the flush pull ring handles we ordered weren't the size specified on the website (not DIY Direct's fault, as it was also the size written on the packaging) and so we couldn't use them, but DIY Direct replaced them with a different product we could use within 24 hours, refunded us the difference in price and did not require us to pay any postage either to return the wrong product (which they said we could keep) or for them to send out the replacement. I will definitely be using them again.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it. We are sorry that you encountered a problem but glad Customer Services was able to resolve.

Posted 1 month ago

“Fast delivery. I have not used the product yet.”

Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Perfect brassware, delivered in good condition and arrived when they said it would. Thanks”

Posted 1 month ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 month ago

“Great, excellt communication.quick delivery very efficient company, easy to use website.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“VERY PLEASED WITH PRODUCT AND VERY QUICK AND EFFICIENT SERVICE.GGREAT TO DEAL WITH”

Posted 1 month ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 month ago

“Great products and prices!”

Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Excellent service. Next day delivery. Goods perfect, exactly as described. They fit perfectly and look very nice. Thank you for such good service.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“What I ordered I got quickly and as described. Couldn't ask for more.”

Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Special bulbs for our outdoor lights. Delivered in a timely fashion. Easy to order online. Would use this company again”

Posted 1 month ago

Thank you for taking the time to leave us an excellent review, we really appreciate it

Posted 1 month ago

“Perfect! Arrived the next day! Thank you.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“Hinges arrived but without screws to install them!! They were not suitable and having opened them we didn’t return them. Very disappointed!”

Posted 1 month ago

We are sorry to learn you are unhappy with the hinges but as shown on the product page, screws are not included, which is normal for the hinge type. If you would like to contact our customer services they will do their best to assist.

Posted 1 month ago

“Very fast delivery and everything in order, thank you”

Posted 1 month ago

“Acceptable service”

Posted 1 month ago

Thank you for taking the time to leave us a review.

Posted 1 month ago

“Price and delivery was spot on”

Posted 1 month ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 month ago

“Excellent quick service. Item ordered was spot on, and good price too.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“The item was perfect for the job at hand delivery and price was great”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“Item exactly as described, good quality.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“A prompt, and trouble free service. Easy to use website, and ordering process.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“Good quality products supplied in super quick time and all came well packaged.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

“Very efficient ordering system and prompt delivery.”

Posted 1 month ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 month ago

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DIY Direct is rated 4.9 based on 1,005 reviews