DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,406 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items as described fast delivery well done”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Excellent.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Excellent fast service.Products arrived undamaged”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Was, as their site said, in stock. Easy to order, turned up on time. Did want I wanted. What more do you need to know. Thank you all at DIY Direct, will be using you again.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Ordered 2 for handles, which arrived really quickly, despite the postal strike. Unfortunately one of the handles was fault, so I contacted customer services explained the problem, once the saw the fault the immediately sent a new handle. Will definitely is them again. Great customer service and good prices.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Fast, efficient and good price”

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Posted 3 years ago

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Posted 3 years ago

“Excellent product, very pleased and service is top.”

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Posted 3 years ago

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Posted 3 years ago

“The items I requested (marine grade screw eyes) were received very quickly by post. It will be interesting to see how they stand up to the conditions in our garden, which is in a marine environment. I purchased some "brass" screw eyes from another firm earlier in the year but these are starting to rust.”

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Posted 3 years ago

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Posted 3 years ago

“Simple, straightforward and efficient. Great service, prompt delivery.”

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Posted 3 years ago

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Excellent service and very speedy in delivery.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Great prices and speedy delivery.”

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Posted 3 years ago

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Posted 3 years ago

“Very good, prompt service. Thank you Would definitely recommend.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Very efficient service”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Excellent product, arrived promptly and well packaged”

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Posted 3 years ago

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Posted 3 years ago

“I've never used DIY Direct before but after having used them this time I will have no problem shopping here again. The quality is 5* the value is 5*and the service is the same. I hope my review helps some potential customers make their minds up.”

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Posted 3 years ago

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Posted 3 years ago

“Reliability and quality of product every time.”

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Posted 3 years ago

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Posted 3 years ago

“Easy to order from a great site, where it's easy to find products. That were well packed on delivery.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Fast and efficient”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

DIY Direct is rated 4.8 based on 1,406 reviews