DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,406 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From website ordering to delivery, a first class service. Would recommend.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Great Company!”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Very good postage expensive”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it. The delivery charge covers not just the cost of the delivery service, but also the associated costs of packaging material, handling, etc. Full details are available on our website: https://www.diydirect.com/delivery.

Posted 3 years ago

“Easy website to navigate. My order was received the next day, impressive service.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Excellent draught excluder, thank you”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“These hinges were very good quality and a like for like replacement. Would certainly use DIY Direct again”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Excellent piece of kit and well worth the money.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Top quality products efficiently delivered”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“My order was fulfilled accurately and very quickly (ahead of the forecast date). The light bulbs were packed securely and well protected from knocks expected in the delivery process.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Item arrived the next day and is exactly as described.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 3 years ago

“Very good service, will use this company again”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Great service, very fast delivery snd sound product. Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Exactly what I needed. Fit perfectly on old handle parts as I only used the handle. Spot on.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Fantastic service! I was impressed how quickly the order arrived - got it before Xmas. Will make sure I use your website again! Many thanks and a Happy New Ýear!”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Very good service. Well packaged and arrived in very good time”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Perfect 👍 thanks ☺️”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“My order came quickly and I experienced excellent customer service when I had a problem with the item which was slightly different from pictured and was refunded very quickly.”

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Posted 5 years ago

“Good product and good service”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Considering the RM strike all arrived in good order.”

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Posted 3 years ago

We are sorry to learn you have not received your order, which may have been delayed by the ongoing Royal Mail strike action. Please contact our customer services, who will do their best to assist you.

Posted 3 years ago

“Fast Delivery at a very competitive price. What more do you need. Would certainly use again.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

DIY Direct is rated 4.8 based on 1,406 reviews